Usmd's Online Review Report Card

WORST HOSPITAL IN ARLINGTON. THE NURSES ARE IDIOTS AND LAZY.

Wife had surgery scheduled with Dr Tran. Everyone was very professional. Hospital staff was great.

I have to share the horrible experience my family and I had at USMD Hospital at Arlington last night. My mother arrived at 3pm with chest pains, and didn’t leave till about 9pm. The staff was so unprofessional and rude. When I arrived to visit my mother the nurse Derek rudely told me I couldn’t see her, rolling his eyes at me and speaking loudly claiming they were still on Covid protocol and we couldn’t keep switching visitors, however another nurse told us we were fine as long as we went one at a time. He claimed to be under Covid protocol but no one ever took my temperature or even asked if I had been experiencing symptoms so I found that odd. My mother had been there for hours without any solutions to her pain or symptoms, while the staff gathered at the nurses station talking loudly about this past weekends events and plans. When we asked how much longer it’ll be they claimed to be waiting on her scans, but they never even performed any. When we bought that to their attention the nurse Derek rudely huffed and puff and came to her my mother for her scans as if we were bothering him. Then when we finally saw a doctor my mom begged him to not just send her home in pain, that she wanted to see a cardiologist because she didn’t want to go home and possibly die. The Dr. Jimmy Wright then replied “it’s not his job to figure out what’s wrong with her it’s his job to figure out what’s not” and “That he lost his crystal ball years ago so he can’t tell the future to know if I’m going to die or not”. He also hinted at my mom being a drug addict only there for drugs! I have never been so flabbergasted! My mother was in tears. This is the most unprofessional, rude, and clearly racist facility! My mother is very well insured and even if she wasn’t you can’t treat people or talk to people that way, especially when they’re scared and in pain. If your not there to adequately serve the community then this facility needs to be shut down!

Brilliant staff from front desk too medical team

Update to previous review on my mom with Dr. Hannah Flory.My sister, who is not an RN, took my mom for 115pm in-person visit. Dr. Flory refused to do a wound culture AGAIN. She took wound vac off. Cleaned green granulation out of wound only after my sister told her previous Wound Care Clinic said it wasn't good to leave that on a wound. Kept repeating she didn't understand why we wanted a wound culture, it looked normal to her. My sister replied over and over again you are the professional and brought my 75 year old mother to tears because you aren't trying to address her fears. Her note, which we always get before leaving the office was totally untrue relating to the hour visit that just place."Plan: 75F s/p robotic urethral reimplantation, open incisional hernia repair. Now with skin dehiscence. Discussed wound care with daughter, who is RN and feels comfortable with dressing changes for now. Will plan for HH and wound vac placement,  but this may take a few days to sort out.  Abx sent to pharmacy. "She NEVER told them she was sending and antibiotic to pharmacy. Why call in antibiotic without a wound culture result for 2xs. She has refused a wound culture 8xs now, including 2 in-person visits. She told them to do daily dressing changes again but stated wound vac would be placed again by HH.  And we're not quite sure what is supposed to "take a few days to sort out."Please pray for my mom to help calm her fears. I am absolutely  % stunned by USMD lack of making sure my mom is confident in her operating physician post op care.

My father was treated like garbage at this hospital. They genuinely do not care about people and it shows. I cannot speak for every nurse there, but the bad ones ruined the entire experience with USMD. They don't check on him, left his urinal pan full for hours, never filled his water and they roll their eyes when he says he's in pain or needs any assistance. Just a horrible experience and I do not recommend anyone goes here. Also, note that there are only 6 rooms and 1 doctor year round, even with a global pandemic they refuse to bring any other doctors in to help because "it isn't necessary" yet they cannot keep up with patients. Go anywhere else.

It's run very efficiently and takes special care of their patients.

nothing but the highest regards for this facility. from the personal at the front desk,to pre-op, to surgery and recovery, these people were the best.

DR. ANIL DESAI will definitely be reported to the Medical Board.  He has no bedside manner, is curt and totally unprofessional.The ER at USMD is top-notch, however.  We have always received good care. Thankfully Dr. Desai is not an ER doctor.

Had prostate removed due to cancer. Doctor Lee is very good with explains your options and how surgery will go and post operation issues and reoccurring visits