Austin Fertility Institute's Online Review Report Card

I came here because my gyno referred me here. I'm sure Dr. Moghadam is a good doctor; however, he's always pressed for time because he overbooks himself. He prides himself on his numbers! My first appointment he was late to our meeting and when he explained everything, he wasn't the most empathetic about it, he's condescending. There's a nurse there who tried to do my blood work and kept poking and moving the needle around in my arm before she just left and sent someone else to do it. She didn't even apologize for wasting my time. Then yesterday morning, I had to call the office to reschedule some blood work and had a couple questions but for some reason the nurses not only had me on hold but gave the phone to Dr. Moghadam. He was frustrated and made it a point to let me know how pressed for time he was and before I could say anything to him he absolutely had to say everything he needed to say first because it was more important (and so was his ego). He shouldn't have been on the phone but also if he'd taken the time to put his ego aside and listened to my questions he would've saved a few minutes talking to me. All I wanted to know was the length of the procedure and to say I wanted to wait on it. I didn't ask for intricate details or needed to know he had 18 procedures to do yesterday, that had nothing to do with me. If he was so pressed for time, he should've either called me back or left it to the nurses to answer my questions. If you want someone who's fast, go here but if you want someone who's empathetic and will actually walk you through the procedures and not treat you like just a number, go somewhere else.

Doesn't accept Progyny Insurance, making it even harder for anyone to get fertility help.

You’re in great hands with Dr. Moghadam and his staff. Dr Moghadam is by far one of my favorite doctors that I have work with. He is straightforward, honest and you can tell he genuinely cares. I feel he does the best he can to help each patient. He one of the most hands on doctors I have ever met. He takes his time in each appointment I never feel rush and always answer any questions I may have. The only flaw I have experience with this clinic is to expect to wait but it’s worth the wait and I don’t mind.

First egg retrieval was successful and first transfer with a healthy embryo resulted in our son! He’s super knowledgeable, data driven, to the point and will ride or die for his patients and what they need. He has an awkward, sarcastic sense of humor, but I loved it!

Very poor beside manner. Im a physician myself and I would never speak to patients the way he did. Infertility is such a hard long road and it's so important to feel like you have a doctor whom cares for you as person not just a patient. Only reason I didn't give one star was because I'm sure he has a lot of knowledge.

Wow! Where do I begin? My husband and I started our fertility treatment journey a little over 3 years ago while stationed in Alaska. We had suffered 8 miscarriages at this point, and none of our pregnancies had lasted beyond the first two months. It was a heartbreaking season for us and on top of it all we were a military family and were moving around every few years. We tried everything! Acupuncture, herbal remedies, essential oils (lol), and two failed IUI's. I went through many providers seeking answers and help on what I could do to achieve a full-term pregnancy with my husband. I am an Army veteran and my husband is on active duty -- but the VA nor the Tricare system covers IVF unless my infertility was service-connected. Then we got stationed here at Fort Cavazos a little over 2 years ago, and my primary care provider at the time sent me Dr. Moghadam's information. That was a blessing in disguise I tell ya! He was sooooo confident from the first meeting that I looked at my husband and said is this man for real??? Haha. How can he be so confident? But let me tell you -- this man and his staff are so gifted in this craft. I can't explain to you the science behind everything that is going on, but that science is engrained into Dr. Moghadam's brain. He might be a machine, who knows? Sometimes I wonder if there is a processor under that head of luxurious dark hair. Long story short, I had such a successful experience with him during our "first" round of IVF, where I gave birth to a beautiful healthy baby boy who is now a little over two years old, that I came back for more. I was always scared after my first IVF procedure, but not because of the confidence I lacked in Dr. M or the staff, but because at this point I had doubted my body so much. But the confidence and expertise he exuded really kept me at bay. We are now currently 9 weeks pregnant with our second baby -- and just as before there was not a doubt in my mind that Dr. M was going to make it happen. The staff has also ALWAYS been so sweet to me and so caring. I love all the ladies there. I have never had any bad experiences with any of the staff members. And their level of knowledge is awesome too! Now that I have graduated from the Austin Fertility Clinic for maybe the last time... I will say I will miss everyone there. The appreciation and gratitude toward this practice goes without saying. AND I will miss hearing Dr. M's soles of his boots clank down the hallway when he is coming toward the exam room to give me great news!!! Here are some pics of my first lil guy Dr. M helped us bring to fruition!

You're in great hands with Dr. Moghadam and his staff. Dr Moghadam is by far one of my favorite doctors that I have work with. He is straightforward, honest and you can tell he genuinely cares. I feel he does the best he can to help each patient. He one of the most hands on doctors I have ever met. He takes his time in each appointment never feel rush and always answer any questions I may have. Only flaw I have experience with this clinic is to expect to wait but it's worth the wait.

We started with AFI as a referral from our insurance, and walked in really having no idea what to expect and not even sure we would need to pursue IVF. We fell in love with Dr. M from the jump. He was unbelievably knowledgeable, straightforward, and by the end of our first consultation we had a timeline. In comparison to friends who are with other clinics, I always felt like Dr. M personalized my treatment more than the bigger clinics, was more available, got to know us more, and in general just provided a better overall experience. I felt heard every question I asked and truly felt like he cared. Most of all, his straightforward nature and ability to make quick changes to my protocol to ensure the best results really made me feel like I could trust him and his knowledge. I was never given the run around like many of my friends have at other clinics. It was always easy to make an appointment, the staff and nurses are all WONDERFUL, and I felt like the personalized relationships of a smaller clinic were worth every penny. First time success, and holding our sweet buddy as I type this. Nothing but love for you, AFI!

I made an appointment here after receiving abnormal Modern Fertility results which granted me a referal from my PCM. I had gotten the test done due to wanting to be proactive in my own reproductive health coupled with family fertility issues, and I had been asking for testing and/or a referal for about a year. But according to my insurance, I would not be able to get the apt covered unless we had been trying to get pregnant for a whole year, OR with abnormal results from a self-funded testing. When the results came back showing low levels of estradiol, after a discussion with my PCM reviewing the results she said I should follow-up with a reproductive endocrinologist. Finally armed with a referal, we searched for a female provider that accepted our insurance, however there were none in a 50 mile radius. AFI was able to get us in first out of the 7 providers available. While waiting for our appointment, I spent a lot of time looking up "low estradiol" in order to prepare for the appointment, and I had many questions! We arrived 30 min early. Dr Moghadam ran 45 minutes late. He didn't apologize or address being late; he dove right into the appointment asking questions like what bought us here etc. Every single time I opened my mouth to respond, he cut me off; incredibly rude/ frustrating. I said we'd been trying to get a referal and finally got the results that got us the referal, and he said we could have gotten the same test done for free a long time ago and wasn't sure why I paid to get it done. Which simply isn't true, as I've put in extensive effort trying to get my insurance to cover testing or a general appointment. When I told him that, he doubled-down and argued people get it covered all the time. There's actually several "versions" of my insurance and maybe a different insurance could get covered, but I know it's not covered on mine so to see this guy so confidently give me incorrect information was bizarre. When I showed him the test results, he laughed it off saying there's "no such thing as low estradiol." I found this response confusing, as mentioned previously I had done a lot of digging and talking with my PCM prior to my appointment, and it seemed low estradiol very much is a thing. Interestingly, even more so when coupled with conditions like cPTSD, which I have, as it seems a history of trauma can be associated with alterations in the hypothalamic-pituitary-adrenal (HPA) axis which can result in lower estrogens. One of the questions I had was about Hypopituitarism, or when the pituitary gland doesn't make enough of certain hormones (like estrogens) which can be co-occurring in patients with trauma history, but we never got to that. When he reviewed my chart and saw I have cPTSD, he asked bluntly "Why do you have PTSD?" I've never had a provider ask such a sensitive question quite in the way he chose to and also he didn't explain a reason behind it. I corrected him saying I actually have cPTSD, which is an important distinction for my potential endocrinologist to be aware of. To which he responded "oh well I'm just going off what YOU wrote on your chart." I know for a fact I definitely wrote it correctly. Not a fan of his tone and still unclear why he was asking, I told him it's sensitive (and he clearly was not interested in developing rapport). To which he responded "that's fine I'll just put 'patient refused to disclose'." He continued to mansplain my reproductive system for me, and various reproductive issues that were irrelevant as I was there for low estradiol readings which he couldn't care less about. At one point I looked down at my phone so I could remind myself of some of the questions, and he dramatically paused until I looked up from my phone and he said, "oh are we still talking? I wasn't sure since you were on your phone." In total shock at this point, I told him I was looking at my phone to remind myself of all the questions I had, and was really confused since the information he was giving me was contradicting a lot of the information I found. To which he responded "oh I'm sorry have you been doing this for 20 years? Because I have." Honestly I still cannot believe the audacity, the way this guy conducted himself, how unbelievably rude, ESPECIALLY in the complete IRONY that HE was 45 minutes late and interpreted ME every time I spoke. Tears in my eyes I told him frankly I was shocked with the tone and this was NOT at all what I was expecting, so I think at this point we'd be done. To which he asked if he could at least explain some test options. At this point I was absolutely never going to trust him with our family planning needs, but figured we could get the tests done elsewhere. He said they'd do some free genetic testing, so we agreed we would get that done but other than that I'll gladly be avoiding this giant walking A-hole and would suggest anyone else do so too.

I found Dr. Moghadam through a friend that had a really good consultation and she referred me because I didn’t feel cared for enough at the first fertility center I’ve worked with. I decided to get a second opinion and we are very satisfied with Dr. Moghadam and his team. He’s always happy to be around and makes sure we understand what’s going on each step of the way. The kind nurse was always more than happy to answer all of my silly questions and helped me with everything that I needed. I would recommend, DEFINITELY! I just had my “Transfer” today and regardless of the outcome I’m happy that I choose this place to move forward with my fertility procedure. Thank you to Dr. and his entire team.