CARMAhealth's Online Review Report Card

I love this place and highly recommended it. Hopefully the video visits will extended since i do have to drive 45 miles.

Dr.Powell has given me the hope I have wanted to have for years. I had given up. After my first visit with him - I literally cried tears of joy after - I FINALLY had the confidence that my treatment plan WILL work. I honestly did not plan on getting much help out of this appointment with my unique case but it was worth a shot. Dr.Powell is extremely understanding and listens to your concerns, answers questions, and I completely trust him with my treatment plan.Not only was my doctor phenomenol , but there was an issue with my pharmacy and I had to call his office multiple times unfortunately due to the pharmacy being difficult. Every receptionist I spoke with was extremely helpful, also answering questions as to why my pharmacy was being difficult, and got the messages to Dr. Powell ASAP. Thank you carmahealth for giving me the confidence that I AM going to get better without any doubts.-Mikey

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Dr. Powell is great, but this a horrible office. I submitted a refill request Wednesday early afternoon, it is now Friday and nobody has gotten back to me. And before someone lies and says I didn’t do a voicemail for a refill request, I did, and it was a long detailed vm made Wednesday afternoon around 2pm.How this office handles refill requests is entirely unacceptable, but I’ve never had this much of an issue before now. Separately, it’s 9:41 AM and I can’t even reach the front desk line to make an appointment to talk to a live person, and your office is definitely open today. You’re about to lose me as a patient, and I’ve been coming here for over a year. Not a good look.

Impossible to find, location is on Industrial dr, not S Congress. No sign out front. Almost gave up trying to find. Did not answer phone calls during operating hours.Reception not wearing face mask in the middle of covid-19.Will not return.

Dr. Powell is the best doctor i have ever had .Patient and very kind . I would recommend him and Staff the to any one .Great Place

I am so grateful to Carma Health, especially Dr. Powell for being a caring, compassionate and one of the most professional clinicians that has treated my unique case. I was on the verge of giving up all hope before being referred and becoming a patient. Thanks for the kind staff and nurses - the clinic ensures that they as well as I remain compliant which is critical for my continued road in recovery.

I had an appointment scheduled on Jan. 13, they canceled it due to inclement weather and then CHOSE a new appointment date for me without telling me. The “pay” button on telehealth doesn’t work, which I wasn’t told, and they told me I had to pay $90 in past co pays. Never coming back her again. Disappointing and unprofessional for a drs office.

Called 3 days early to have my medication processed on time before running out.It is officially been 5 days post running out of meds and am being told now wont receive it for another 7 days minimum unless the dr replies to insurance.This has put me in soo much mental distress I'm about to have a nervous breakdown and now nobody's answering.

Their doctors seem competent, but their office staff is inconsistent, non-responsive, and generally horrible. And their "Patient Portal" is circa 2010. Overall, the organization is haphazardly operated.

This place was great for me my life has changed an I feel great now . Thanks Carma!

They have a lady named Jennifer who is a total mess working the front desk...She made me very uncomfortable. I wouldn't recommend this place to anyone. :/

CARMAhealth took over our daughter’s care and now we have a co-pay instead if $180 charge every session and a doc who truly understands psychiatry, MAT and recovery! Grateful and relieved. Bravo, CARMAhealth!

It's worth noting that the practice also treats mental health disorders which is why I use Carma. I have been to other doctors in town and have never received the level of compassion and care for my health that I do here. Discomfort with medication symptoms isn't waived off and they have worked with me on a medication regiment that is reasonable and I can keep up with. I make my friends who also have mental health issues jealous with the positive stories I tell about going to my psychiatrist.

These people have given me so much hope. They're the reason I am clean today. Very understanding and helpful.

Very caring friendly staff. Would recommend to anyone!!!

I said "I'm looking for something to help me stop smoking" and she said "I'm going to prescribe you something for your anxiety." Hello? That's not even what I came in here for. Did you listen to me?The office never answers their phone and refuses to email me. Setting up an appointment is a days-long cat-and-mouse game.They get 1 star for taking my insurance, and a second star for being friendly and nice -- after I finally get hold of them. Complete and total fail in terms of providing care and running a business.

The providers in this office are the most compassionate people I've ever experienced. They genuinely care about their patients lives and their recovery. I would recommend anyone to see Dr. Powell or Kim Sterling, and I am so grateful for the Carmahealth staff.

Dr. Powell (the family doctor here) is one of the best primary care physicians I've ever seen. He is compassionate, kind, and listens to your issues and concerns. He asks a lot of questions to try to diagnose you and has fantastic bedside manner. HIGHLY recommend seeing him!

I've changed my review to 5 stars. I spoke with David and he was geniunely concerned about the issues and experience and everything was resolved. While it wasn't a smooth process, the fact that they cared enough to read my review and help me out says a lot. Thanks!