Heavenly Care Home Health's Online Review Report Card
Heavenly Care Home Health
4.8
Average Star Rating
109
Total Reviews
5
Recent Reviews
2
Review Sites Found
Accepts Medicare
No
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Review Summary
Heavenly Care received 93.6% positive feedback, with patients praising the compassionate caregivers and professional staff. However, 6.4% of the feedback was negative, primarily citing administrative missteps and scheduling issues. Overall, the practice is valued for its exceptional care but could enhance logistical coordination.ScoreDoc Score
Sentiment Analysis
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Sentiment Analysis
Online Reviews Breakdown
Yelp
Facebook
List of Heavenly Care Home Health's Reviews
We used Heavenly Care services for a period of the past 5 weeks and were very happy with the service we received from them. Demetra, the regular caregiver during the period, was great and she and my sister (the one being served) bonded very nicely. The HC office was always quickly responsive and fully communicative. At the start, I had to notify them on a Saturday, and on Sunday we already had someone out to the house to assess the need and set up caregiver services starting the next day. What I love about these are folks is that you basically state the need and they take it from there. When you are in a moment of immediate stress, that helps a lot with your peace of mind. Now this is the second time I have used HC services, the first time being 12 years ago. My positive experience with them at that time made selecting them the second time an easy choice; indeed, they were my default choice. Bottom line, I do recommend Heavenly Care services highly. Thank you, Heavenly Care, for being there for me again!
Reviewed On Google
Heavenly Care has been heavenly. Caregivers are responsible and friendly. Staff is responsive and supportive. Thanks, Maribel and your service team.
Reviewed On Google
Heavenly Care is a first class caregiving provider. The personnel are all kind, helpful, and professional. The onboarding was thorough and up to date. Their dedication and care really shines through. Highly recommend in the greater Austin metropolitan area - which even includes Buda!
Reviewed On Google
Finding in-home care is never easy; it’s usually stressful and chaotic. From the first call to Heavenly Care speaking with Yvonne, to in-take assessment with Maribel, to the now almost daily care schedule we have set up - I have been SO grateful we found this team. They are incredibly kind, professional, and quick to address scheduling needs/changes. Each and every person who has interacted with our family, whether they are administrative or an aide onsite, care so much about providing hospitality and kindness. Heavenly Care has made a stressful time so much easier for our entire family and we cannot thank them enough! Vince, Ariel, Renee, and Juliane - thank you for everything you have done for us so far!
Reviewed On Google
NEW COMMENT: I’m adding on a new comment because I am so pleased with HC. Lupe is now coming four days a week and my mother loves her so much. The back office is so easy to contact and I have referred HC to several other families. Keep up the great work, HC!! ORIGINAL COMMENT : Heavenly care has been amazing! They jumped into gear immediately after my mother took a fall and were able to give her round the clock caregivers. We now have one of their special caregivers coming three days a week and my mother loves the extra interaction she gets from her. I’ve recommended HC twice now to two of my friends for their family members.
Reviewed On Google
Kathleen was extremely knowledgeable and helpful in navigating the appropriate placement and care for my elderly mother. I highly recommend her services!
Reviewed On Google
I am so delighted to share my amazing experience with Heavenly Care and further my highest recommendation that you use their agency if you ever have a need for health care services. Last week I had an immediate need on very short notice for transportation services to a surgery and 24 hours of after care for my youngest daughter who lives in Austin…. several states away from Mom!! Sadly her scheduled ride and after care had fallen through at the last minute. I am so thankful I found Heavenly Care and their Coordinator Jennifer. She understood the urgency of my request and quickly put together an incredible team to take care of my daughter. I cannot thank Jen and her exceptional staff of Jeannette, Mae, Latasha for watching over my daughter and safely driving her to and from surgery and to follow up post op appts and most importantly giving her outstanding care until i could fly in . I will never forget their dedication to excellence and truly amazing customer service. Thanks so very much!
Reviewed On Google
The Goyette family would like to thank you for all the professional service from the staff and the wonderful caregivers for Tom Goyette. It made it possible for Tom to remain home where he was loved very much. Tom was a character and not the easiest to care for, but the caregivers quickly adapted to his sense of humor. He loved them all as did the family. We will have many fond memories. Sincerely, The Goyette Family
Reviewed On Google
Alice is the best! Very professional and always happy to help!
Reviewed On Google
I want to take a moment to share my appreciation for Heavenly Care. I am truly satisfied with the care and support I have received from their team. Everyone is kind, dependable, and always willing to help. They make sure all my needs are met and treat me with respect and compassion. I couldn’t ask for better care. I also want to thank Scheduler Sabrina Smith for everything she does. She is always ready to help, no matter what. Sabrina is patient, caring, and goes above and beyond to make sure everything runs smoothly. I really appreciate her kindness and dedication; they truly made a difference for me!!🤗❤️
Reviewed On Google
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Selection Criteria
All the information you see here is based on our analysis of internet reviews across the seven major review platforms most used by consumers during their healthcare provider selection. The platforms we selected are Google, WebMD, Yelp, HealthGrades, Facebook, RateMDs, and Vitals. The analysis algorithm uses the compiled data of average score, recency of reviews, number of reviews, and the sentiment expressed in the written comments. It then assigns weight to each parameter based on the available research on how consumers use reviews in their doctor selection process. This report is designed to help identify the doctors with the best overall review score in an area and does not reflect the doctors' competence.
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