Herb Singh's Online Review Report Card

Dr. Singh is great but Urology Austin should be shuttered and Craig Ortego, the CEO, fired for patient abuse. Great medical people as long as you never have to call them for any reason. Communication is impossible. Edited 9/13/23 Dr. Singh, thank you for your response. I have changed my rating consistent with the medical treatment you provided, although it is difficult to separate the poor organizational treatment of patients from other aspects of care. As you accurately said, my frustration is with your abysmal communication system and has nothing to do with the quality of medical care by the professionals and staff at Austin Urology. I simply do not understand how patient communication could be allowed to degrade to its present level without setting off alarms for the organization. Perhaps an earlier CEO was fired for it and Craig Ortego is there to fix it. That is the only conceivable explanation for such disastrous patient communication. These things don't just happen overnight. If this is the case, please let me know and I will be happy to remove my critical comments from Google while he gets things fixed.

Dr. Singh performed a surgical procedure on June 6th. 2023. The surgery went well with no complications. Before the surgery was performed he explained everything in detail. He is a great surgeon and he cares about you as a person. His staff is very caring as well. My honest opinion is Urology Austin is a great organization with great doctors. Dr. Singh and Dr. David Freidberg are two of them. Thank you Dr. Singh for all that you did for me.

Fantastic doctor, excellent care and deep knowledge. He transmits pertinent information very clearly. Have been seeing Dr Singh for 20 years, two surgical interventions and always with excellent outcomes.

I was referred to Dr. Singh by another urologist who I have known for years. I met Dr. Singh for the appointment and immediately was made to feel at ease. He explains everything thoroughly and cares about you as a person. I’m glad I was referred to Dr. Singh.

I had major abdominal surgery in 2019 and I believe it was done efficiently. However, Dr. Singh did not prescribe me pain medication post-op. I was in excruciating pain, sobbing and begging the nurses to administer pain medication because it was the worst pain I had ever felt at that point in time (I was a teenager). The nurses stated over and over again that they could not prescribe me anything because he wasn’t verifying it (which is common procedure, the nurses did the best they could and understood the massive mistake he had made). The nurses paged him many, many times without a response for 7 hours. SEVEN HOURS. My mother was furious, yet he still ignored the pages. He finally prescribed the medication right before bedtime but did not come in to see me. He did not apologize or ever acknowledge the major, negligent mistake he had made. He refused to be the doctor during the follow up appointments and made another doctor make sure all was well. Nearly 4 years later, I have not heard from him since. I would 100% give Dr. Singh 0 stars if possible. To this day, I am horrified of doctors and the possible mistakes they may make due to this incident. Please, if you need major surgery, pick a different surgeon. This was completely unacceptable and I considered suing for medical negligence

I am using a fake name for privacy concerns, but Dr. Singh personally knows exactly who I am and what procedure he performed. I had major abdominal surgery in 2019 and I believe it was done efficiently. However, Dr. Singh did not prescribe me pain medication post-op. I was in excruciating pain, sobbing and begging the nurses to administer pain medication because it was the worst pain I had ever felt at that point in time (I was a teenager). The nurses stated over and over again that they could not prescribe me anything because he wasn't verifying it (which is common procedure, the nurses did the best they could and understood the massive mistake he had made). The nurses paged him many, many times without a response for 7 hours. SEVEN HOURS. My mother was furious, yet he still ignored the pages. He finally prescribed the medication right before bedtime but did not come in to see me. He did not apologize or ever acknowledge the major, negligent mistake he had made. He refused to be the doctor during the follow up appointments and made another doctor make sure all was well. Nearly 4 years later, I have not heard from him since. I would 100% give Dr. Singh 0 stars if possible. To this day, I am horrified of doctors and the possible mistakes they may make due to this incident. Please, if you need major surgery, pick a different surgeon. This was completely unacceptable and I considered suing for medical negligence

He uses the traditional method of vasectomies rather than the modern no-scalpel method. I wish I had better researched the differences. No-scalpel would have saved me weeks of discomfort from the stitches, and studies show it's also less prone to complications (the doctor claimed otherwise which is not the case).

Dr. Singh was very knowledgeable, attentive and professional. He made me feel safe and confident in his diagnostic. I would come back or recommend him anytime. We need more doctors like him.

He has a terrible bedside manner and his office is inefficient. I called numerous time and so did my pharmacy. Wouldn't send me any medication to bridge the gap between the current time and my appointment-a weak gap! I wouldn't go to him if he was the last doctor on Earth!

He may be a very good practitioner of urology and may know his medical facts well, but there's something off about this guy: while many male physicians are emotionally stunted, this one is especially so. Furthermore, he's not really "present" when he's with a patient, he doesn't really master all of the facts of a case (because he hasn't taken the time), and it's really up to the patient to figure out all of the consequences and drawbacks of the procedure. For these reasons, I wouldn't recommend him.