Home Care Dimensions Inc's Online Review Report Card

I had a wonderful experience with Home Care Dimensions. The level of care, professionalism, and compassion truly made a difference.<br><br>I want to especially recognize Susan Cota, Melissa Walters, and Mandy Brown for their outstanding work in physical and occupational therapy. They are knowledgeable, patient, and genuinely dedicated to helping their patients improve and feel comfortable every step of the way.<br><br>I would also like to mention Justine Escuardo, who has been equally supportive and caring throughout the process.<br><br>This team goes above and beyond, providing not just excellent care but also kindness and encouragement. I highly recommend Home Care Dimensions to anyone in need of quality home care services.

My client has gotten the best care with this company. The nurses that come out are very knowledgeable and kind. They literally go above and beyond! Jayme and Luis definitely need a raise and acknowledgement! They explain everything they do and why it’s needed. And get the supplies he needs for his ostomy site and more!! I would definitely recommend this company to any of my clients as I am a home health aide. Kudos to the whole team!! But we love us some Jayme!!

Don't mind charging you for equipment you can't use. They charged me an extra $61 for a full electric bed. It just grinds when you push the remote. It is stuck at its highest. I can't get in it. I takes 2 people to get me in it. The wheel chair is too small. They did exchange it once. It is the same size as one returned. 7 calls now. Still have broken bed and a too small wheel chair.

Their main phone number listed is a fax number????? That's helpful

Horrible customer service ...non existant professionalism i will be reporting them to my insuarance company i suggest you do the same if you experience their lack of care ....if enough people report them to their insurance they defitnitly will no longer exist..noone at that place deserves to work in healthcare or be in charge of our medical equitment ...i urge you to find another place .

The problem with this place is if you don’t follow up with them several times nothing gets done. It’s a lot of “that’s not my job” or “that’s not my department”. Nobody takes any initiative to get something done so you wind up spending a lot of time on hold and making follow up calls because if you don’t they’ll literally just ignore whatever it is you need. Total lack of professionalism.

Service is unreliable!! My mother has severe infection that needs daily wound care and physical therapy. Have had no problems with the physical therapists, they call and schedule appointments, arrive on time, etc. Total opposite with the much needed daily wound care, from day one have had to call to remind them to come, to be given excuses as to why they are late. The one day I don't call, they don't show up at all. Yet physical therapists coming to same house, using same phone #'s have no problem!!! Not at all happy with the service so far....and it has been one week into a 4 week referral.

I called Homecare Dimensions on 12/26/19 because my son was in dire need of a new G-button. First I was told by Oscar that he had not received the dr. order for the replacement button. After following up with the nurse, she was able to confirm the order had been sent at 10 that morning. I called back and spoke to Erica at the Austin location and she told me she located the order and would work with Purchasing to get the button ordered and that someone would call me with delivery information. That call never came. I explained the urgency when I spoke to Erica. I called several more times and a lady at the San Antonio location called Purchasing to check on the order. She was told 7-10 days before we could get the button. Please do not utilize this company. It is clear there is no concern for the patient’s need. I would have much appreciated a call indicating the facts instead of total avoidance!! Please work on your customer service skills!! As a result of this exchange, I am terminating the relationship and going with another provider.

This just happened: I called these people for assistance for my mom. I'm so frustrated with this but the PT worked out great for my mom and the interaction helped my mom. Here's my issue if I tell you I'm at home on mondays and fridays and want the appointments schedule on one of those 2 days, in my face you agree, don't then go behind my back and call my mom and come when you want. 3 times they did this I got tired of the back and forth and had to call their supervisor, now it's on her folder. All this in less then 2 weeks. They have been trying to force us to follow their schedule by saying a few times that we'll you only want us to come on a Monday or a Friday, THATS WHAT I SAID. Last week Thursday we were driving out of town when this nurse called she told me she would be there Friday I said we are on our way out of town so that will have to be next week. She says well that is a missed appointment. I said was this scheduled because we don't recall making an appointment, she says she doing that now. I told her this should not be charged to Medicare it can't be missed if it was never scheduled and can't be scheduled now. She just repeated her stance. Monday she had car trouble. So here she came today. Towards the end of her visit she tells my mom that she didn't think she needed to come back and since there was a missed visit she would call this her last visit. I came out my room across the way and revisited the visit she continues to call a missed visit. I stopped in the middle of the back and forth and told her I would speak to her supervisor Monday. She continued checking my mom. So she asks my mom if she thought she needed another visit I politely told her that that would not be happening and that I would be speaking to her supervisor. She says maybe you'd like another nurse, I told her again that I would speak to her supervisor. At this point I'm back in my room so her voice is elevated. She says that she'll be speaking to her supervisor first and I walk out and ask her to leave my home, and she starts with the back and forth again after I've asked her to leave and all the time sitting down like she's not leaving. I told her to gather her things and leave my house there would not be anymore back and forth and she asks me why I was getting so mad still not leaving my home. I told her at this point that she needed to leave and there would be no more conversation. She stood up and then announced that she needed to clean her tools first, I told her to take her time and thanked her for her service but she needed to leave. She damn near stomped out but stopped herself from slamming my door. I stayed in my bedroom door for her whole performance Ashley is not professional at all. The only reason I'm giving this 2 stars is because when I called the supervisor to get them to respect my house she did so immediately. The PT lady my mom really like.

Phone number is only a fax number. People need help and they have a fax number as their main number. 2 reviews gives them a 5 star rating. BS. BS, I SAY!