Kindbody - Austin's Online Review Report Card

I'm so happy my wife and I found KindBody. Amazing experience. They accommodated and supported us every step of the way, and listened to all of our questions and concerns. The online portal and digital friendly process made correspondence very smooth. I highly recommend this place to anyone in need of these services.

Please, save yourself the heartache and AVOID THIS PLACE. Since day 1 of going into that office I’ve had a bad experience. No one ever really explained the whole process to me, thankfully I have a friend that has done IVF so she was able to answer a lot of questions I had, but the few times I asked nurses questions, they were so rude and looked at me like I was crazy. For example, no one told me if I was doing a fresh or frozen embryo transfer, so when I asked the nurse which one we were doing she gave me a weird look and said “why are you asking?” I said “I’m just curious. No one has told me and this is my first time doing IVF, I don’t know much about the process.” I am also using my insurance to pay for most of it, but no one in billing knows what they’re doing. I was overcharged for my procedures from the 2022 year, so I’m still waiting for the refund and they’re asking me to pay for the 2023 procedures. When I brought up the fact that they owe me money and we need to get that figured out before I pay anything else, they said they would get back to me. I reached out to them through the patient portal multiple times and no one was getting back to me. But you can't call their office, you have to go through a main phone line for the whole U.S. chain, then deal with the automated system, only to hope someone actually answers and they don't send you to voicemail. If you do get a real human, they basically play monkey in the middle with the clinic, you tell this person on the phone what's happening, then they put you on hold while they talk to the clinic, then they put the clinic on hold while relaying everything back to you, and on and on. Not sure why they won't just transfer you to the clinic. After my egg retrieval I was in so much pain. I called the clinic multiple times to tell them that “I know it’s normal to have spotting and cramping and some pain, but this pain is really bad and doesn’t feel normal.” The nurse blew me off and said it was normal. A day later I woke up at 2am in such severe pain, I called the after hours emergency line that Kindbody has. No one answered. I called multiple times and left multiple messages but never heard from anyone. After about an hour I went to the emergency room. Thankfully the doc on call was also a woman who had gone through IVF so she knew what was normal and what was not. She said the kind of pain I was experiencing was NOT normal, so they ran a bunch of tests and it turned out I was bleeding internally into my abdomen. The doctor said there’s like a 1% chance of this happening after an egg retrieval, but it does happen. She told me to call my doctor as soon as they opened in the morning and see if it was serious enough for me to be admitted into the hospital or not. So I called the clinic at 7am, the nurse said she would talked to the doctor and get back to me. My husband and I called them probably 3 or 4 times throughout the day, because all we knew was that I was bleeding internally and I might need to go to the hospital. Every time we called, we just got the main customer service line. Again with the horrible phone system and no way to contact anyone in case of an emergency. Finally by 4pm that day, I heard from the nurse and she said I was okay to wait at home and they had me come in the next morning to check everything out. Then the nurse asked how I was feeling, so I told her I was fine when I was sitting upright, but when I laid down the pain was unbearable. Her response was “oh it’s probably because you’re laying down to rest so you’re thinking about it more.” So even after I had to go to the emergency room she still didn’t believe me and completely dismissed my situation. Now I find out that one of my embryos they froze, didn't look good on day 5, so they waited till day 7 and still froze it, and then had the audacity to tell me it was a perfectly good Day 5 embryo with no issues. ARE YOU KIDDING??? Please don't go here. This place is awful and only cares about how much money they can make by falsely billing you and putting you through procedures that will fail.

Kindbody Austin, Tx We have gone through 3 clinics in 7 years with 7 failed IUI with lost of hope. When we moved to Texas we found Kindbody. The staff not only were welcoming, attentive to every question asked and provided advice that’s best for you. They have a fast response to the portal and answered any concerns one might have. Today I am 8w5d going through IVF. They have made my long years of waiting come true. Thanks to Dr. Deborah Ikhena-Abel and her amazing staff! We are firm believers of everything happens for a reason. The years of waiting we were supposed to go to Kindbody to make this journey happen. We are completely great full for Kindbody.

Amazing experience. Communication and comfort were prioritized so I felt human. They accommodated and supported every step of the way. I wish every hopeful parent had this level of care.

Kindbody has been the greatest gift to our family. We have not been able to start our own family for many years and the services at Kindbody have helped us achieve this. Everyone here is so nice and professional and it was a pleasure working with them.

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I would not recommend Kindbody, specifically the Austin location. Our experience with this clinic over the last 4 months was eye opening. The team is so disconnected and has no care or empathy towards patients. We stopped our treatment midway due to the experience. Its near impossible to get a hold of the front desk, appointments are so different to book/schedule, no calls from the doctor or nurses (just messages left on the patient portal with zero guidance), the doctor did not walk us through our options or evoke confidence in the process, the doctors and nurses are not aligned on treatment. The team just hides behind the patient portal inside of calling to dicuss medication, treatment next steps, etc. My husband felt so disconnected from the entire process, he was not invited to any of my appointments nor were there any couples appointments including the initial visit. Highly recommend looking at other fertiltiy clinics around Austin.

Amazing staff - Amrin, Toyin, and Shawna are all so kind and professional. They welcomed me in on Day 1 and built a relationship with me over a series of appointments. They are a great support system and great at there jobs. Darnisha is the clinic manager has a strong sense of urgency and is one of the timeliest managers I’ve encountered. Will always be grateful to this team.

We had a long journey with Kindbody. It was full of ups and downs but the staff rode the waves with us every step of the way. We love our NYC office very much and are thankful for the wonderful team of ladies! Highly recommend.

I too wish i had read more reviews prior to choosing Kindbody. I am 39 and went through the egg freezing process last December. I chose kindbody partly bc of their location, 3 blocks from my house, making appointments easy. I have to say that first experience went smoothly. I always knew my insurance wouldnt cover any of this, so i didnt have potential of experiencing the issues some others describe around insurance. round 1 I froze my eggs. In March my partner and i decided we would go through embryo banking. i went through the whole process again, this time a step further creating embryos, and then having them tested for genetic abnormalities. Several times throughout the process i was chasing up on pricing, timing, etc. mind you i run operations for a busy company, and am extremely organized, and even so, reading everything carefully, rarely did anything make sense. Before i go into detail on what i thought went wrong, ill note what we did after the first round of embryo banking. Since they had my frozen eggs from my first cycle, we decided to thaw those a few weeks ago and fertilize them and am currently awaiting results of pgt testing and how many we will keep frozen until ready to attempt a pregnancy/transfer. A few things that were unsettling: 1. There is not one person assigned to a patient, so really when you inquire about something, everyone seems to just punt you to another person or department. This is a flaw in their business. My partner and i have spent nearly 50K if not more at this point, and for me to be given the run around and to be ignored is unacceptable 2. We were both sent incorrect pricing, incorrect consents via docusign, and incorrect plans several times, making it chaotic and confusing. 3. They are inconsistent. Last time we went through this process and got pgt testing on our embryos, we paid them 3600$ for the testing, and nothing directly to any lab. This time, as i await results, which is already stressful, i am being told that the 3600$ i paid to them is separate from the 200$/per embryo i need to pay for each to be tested. and that my results wont be released to me until that payment is made. plus $300 for shipping. SO HOLD ON. If i had just done embryo freezing without testing, i wouldn't have to pay you $3600, but since you held them for a day and then had them tested, you want to charge me $3600 for holding them?! Are these people insane? They arent even shipping them, or testing them, but their fee is $3600 for pgt testing. This is just the beginning of the issues we have had. At one point, my partner went in to give a sample, and was billed wrong amount onsite, he was turned away once as well. Literally 50K and we both feel that my option for children is being held hostage until we pay whatever number they feel like throwing out today. So where we stand is, its been 6 days since i told them i didnt pay a lab directly last time, i just paid them 3600$, they told me i would understand billing by yesterday, its today end of day and still nothing, and i feel like i wont get the results of the testing bc i havent paid, bc they cant tell me what to pay, bc they have NO CLUE THEMSELVES. I previously considered going through whole process one more time in case i dont get enough usable embyros from this round, but im emotionally done. this has worn me down more emotionally /mentally than the hormones, the egg retrieval, or the monetary cost. I dread using kindbody for the transfer of an embryo into me eventually, since we already paid for it, and am strongly considering eating that cost. the one positive, i had great nurses and ultrasound techs in the Austin location. i went into egg retrievals feeling supported by them and like i was in good hands. Dr Debo did my egg retrieval and i felt i was in good hands. i also had another nurse, Shawna, who has bene trying to help get me answers, and follows up with me often, understanding my frustration. there are some great people that work there, but unfortunately its overshadowed by the lack of organization, ownership, communication.