Lisa M. Jukes's Online Review Report Card

This office is extremely rushed and impersonal. They do not provide information on their own, you have to ask a lot of questions just to get a basic answer. I also went in for an issue that was arising again and the medical assistant asked if “I was sure it wasn’t just in my head”. Absolutely infuriating. They also do not communicate well as they are performing whatever needs to be done, as I was physically startled during certain instances. They do not seem to be trauma informed either.

I went in for an annual as a new patient and I am glad to say I will never return. The front desk was unprofessional and chaotic. The MA that took me back to the room and asked if I have ever received HPV vaccine, and when I explained no and why I didn't want one (I am not anti-vax, I have other reasons for this one) she told me why I should get it and prescribed it anyway. The exam went fine overall but they placed me on UTI medication due to blood in my urine. after a week and a half of taking the medication they called me, and told me that I actually didn't have a UTI, and that I needed to see a specialist. The Urologist I saw was shocked they even sent me there because the amount of blood was so small, and she said that I had a yeast infection because of the unnecessary UTI medication. The urologist told me she would never recommend anyone to that clinic again. This clinic is a mess and likes to place patients on medication for things they aren't even sick with. There are so many better OB's than this one.

I saw Kelli Porter, NP a few times. I thought the first visit she was just having an off day. Come to find out her bedside manner is consistently subpar, at best. My most recent visit was a few months back - she had her assistant give me 2 questionnaires. When I finished them she walked in the room, she didn’t sit down, didn’t make eye contact even once and typed on her computer the entire time. She immediately dismissed my concerns bc of the score on one of the questionnaires. I requested further testing to be sure which she only agreed to to appease me. I was crying from frustration when I left and the receptionist asked if I wanted to be contacted by an office manager. At the time I said no but then called back to speak with someone but no one ever returned my call. Kelli Porter is the worst healthcare provider I’ve ever seen and her patient care is appalling and indefensible.

By far the best gynecologist I’ve ever had. Dr Jukes was able to diagnose me quickly and she was very thorough. Will definitely recommend her to every woman I know. She legitimately cares about women and their needs.

I visited Dr Lisa Jukes and was disappointed as she was extremely condescending and rude throughout the appointment. I will never be returning here. I don’t know if she was having a bad day or is like that to her new clients but I am no longer going here ever again due to my awful experience. Gynecologists are supposed to be warm and welcoming, not cold, abrasive and un-empathetic to patient’s problems. Very unpleasant experience - I do not recommend to anyone looking for a nice gynecologist who knows how to treat their patients with kindness and respect.

Bad office management. Prior to the first time visit, I Got confusing info in the email. Could not call in for clarification as nobody answered it or I was put on hold forever. I also emailed back the required documents in pdf and An confirmation email was sent to me. But when I went there, the front desk did not have the e-paperwork I filled in and asked me for a hard copy. I had to give them the paperwork I brought with me just in case. Then I learned that the front desk was short staffed and new staff was being trained. I Decided to give them a chance and scheduled another appointment. Turned out I was wrong. The 2nd visit ( well woman exam) was as bad as the first time, just in different ways. During the 2nd visit, I was even blame for not receiving an email that Did not exist. ( Candice who did the exam for me is good, though.). I Will never go back there.

Absolutely bad experience. First time visiting and called and scheduled a BIOPSY because of abnormal pap result I had recently received. I was given the wrong paperwork to fill out when first arrived so had to fill out MORE paperwork only to run into my appointment time (after arriving 30 mins early) then I’m told I can’t be seen by the doctor (once already in the room) until I can pull up my lab results so I won’t be charged for a regular visit keeping in mind the front office didn’t do their job letting me know I needed that pulled up. Once I provided lab results the doctor came in and was very rushy and discussed everything I had already known. Did not perform anything. Was charged almost $200 for a “consult” in which I was told I was scheduled a biopsy. This office is rude, unprepared and poorly structured giving false information. Won’t be back again

Every experience i have had here has been a disaster. my most recent visit i arrived early and signed in, only to sit there for a half hour and them realize they never checked me in on their system and never gave me paperwork. i was rushed through paper work and unable to even give a urine test. i had my annual visit and went to checkout- when checking out i was charged a large amount only to later find out it was for a visit a year ago that they never even sent me a bill for. i called and emailed in multiple times to get clarification and speak to a manager about my experience, and was never able to get through. My first visit i booked online as a visit with dr. jukes- i saw another doctor who did not have great bedside manner. my visit felt rushed and rude. i then came back in for blood work where after 8 attempts, the nurse was unable to complete the blood work. the girls in the office explained that things are this way because of high turnover, new staff, and back ups from covid (at some point covid can’t be your excuse). i have never experienced such treatment, lack of professionalism, and disregard at a medical office. i still have yet to get in touch with a manager, only rudely talked down to by a billing department employee. save yourself the trouble and go somewhere else. my advice to them- focus on either being a gynecology office or a medical spa.

This clinic has zero compassion. They lost my lab results for weeks but never admitted it. They finally found them (I assume they aren't just made up numbers or someone else's results) but didn't bother to call. It's been over 6 weeks and I cannot get anyone to talk to me. Now they insist if I want my lab results, I must come in for a physical exam first. Stay away. They are rude, insensitive, and have no interest in my health. They just want to charge me for another appointment.

terrible experience- go somewhere else and save yourself the headache. high turnover, terrible customer service, billing department is a mess and they will try to charge you for something a year later.