Manish Patel's Online Review Report Card

The one positive is that was I taken care of immediately when I arrived for my first eye exam and the staff was very friendly. I never actually got to see Mr Patel, but his staff took great care of me. Things took a turn when they made me do the Eye Map and didn't inform me there was going to be a cost associated with this. I thought it was free and part of my regular eye exam until I saw it on my bill. Then, a few months later, I called to make an emergency eye appointment. I woke up with severe pain in my right eye and I was so worried and didn't know what to do. I called and asked for an emergency appointment that same day and they turned me down and said they didn't have space for me until the next week. So I found a different eye doctor who took me in the same day and diagnosed me. I was able to get relief for my eye pain that same day, elsewhere. Although the staff was friendly here, it was upsetting and felt like another business that's just out to get your money and doesn't genuinely care about your well being. I hope they make time in the future for folks like myself when it's an emergency.

Watch out for optional service. This office skips steps covered by my insurance and add optional service that uses their equipment outside my insurance. They have charged me for those services without proper disclosure or upfront consent. And when I complain, they use all kinds of excuse. I finally got enough of that and moved to a different doctor.

Great place to go. Dr Jill Haven was excellent!

Love the office staff here. Very knowledgeable, patient and took their time. Dr. Patel is the best eye Dr. I have ever had. He talks in layman's terms so you know exactly what he is doing all the time. Highly recommend them!

I have been going to Today's Vision in South Austin for about 10 years now. I have always found Dr. Patel to be very thorough and is always able to answer any questions I have. Doctor/Patient time is never rushed. They also have a great assortment of eyewear to choose from. I would highly recommend them to anyone looking for a great optometrist and great service.

I have gone to Manish Patel, OD for 20 ish years. I am hard to fit in glasses and his have been perfect. Before I found him, I drove 5 hours every year to Longview, Tx to see my old doctor because I was unable to find one here who could fit me(tried 3) He has also successfully diagnosed my sister and my adult daughter with eye issues that needed specialty referrals. I cannot imagine having anyone else for my eye care.

I cannot say enough good things about Dr. Patel and his team. The very first time I came to his office in 2017, I had my six month old daughter with me. She was crying incessantly from her car seat and the team stepped in to entertain her while I got my exam - Dr. Patel even help her briefly and reminisced about his own kids as babies. In addition to being personable and very likable, Dr. Patel is professional, thorough and very good at what he does. His team members are funny, professional, intelligent and competent. Best optometrist I’ve ever seen hands down.

I had to stop going to Today's Vision in Oak Hill because they started making decisions about my health in spite of my wishes. I was told that I would eventually need cataract surgery and I agreed. But they determined when I should have it even though my vision was still 20/25, and my work schedule would not allow me to take the time off just yet. I was planning to get the surgery this summer but that was too late for them. When I needed to refill my prescription for contacts, they refused because I had not gotten the surgery yet. So, I decided I had to get a copy of my prescriptions and go elsewhere. They gave me one prescription but refused on the other one (I wear two different types of contacts) and when I asked why, they said because I had not gotten the surgery yet. So, they were forcing me to get surgery before I was ready, and since I did not meet their timeline, they were going to let me run out of lenses. So much for being able to make my own decisions about my own health. Joe J.

Very professional and friendly employees. Office is clean.

Dr. Patel is very friendly and talks to you about your eye condition. The staff is helpful and very friendly as well.