Nova Medical Centers's Online Review Report Card

Even short staffed they processed me quickly

Wish i could give 0 stars read tje reviews before coming plan on being here all day The wait here is crazy only doing drug test been waiting 2 hours and of course once you check in you can't leave

Worst medical office experience EVER in my 40 plus years on earth!! A 5 and a half hour wait for a DOT physical!! Obsurd!!!There were 2 nurses or MA working in triage that were super kind. However that boy at the front desk and the physician were very dismissive. I am sure someone placed my file at the bottom of the waiting list because after 3 + hours of waiting I asked the boy at the front desk how much longer my waiting would be. He replied 2.0 to 2.5 hours. I asked "After the 2.5+ hours Ive ALREADY been waiting?" He replied "yes" and turned back to play typing on his keyboard.All of sudden ppl who arrived after me for DOT physicals as walk ins are being called back before me.. And front desk boy disappears to the back!! Mind you Im the ONLY African American Woman " Customer" at this time in this ENTIRE facility. I WILL NEVER use this facility again!! Disgusting. I would have given it NO STARS but that was not an option.

Expect to wait at least 2 hours while staff is chilling at the front desk.

I was told I had to get some clearance letter and to come back the next day. Thank God I called cause the doc wasn't even there the next day. Its now Monday, I've been here over two hours, and was just told I'll be the last guy seen. Not exactly the "quick in and out" the doc told me about the first time.

The doctor lied to me about something very important to further my dot medical card and then when I confronted them about it they and told them how messed up it was they called my future employer and told them I threatened them and there lives which was a complete lie and cost me the job and I’m debt and going to lose my house so if they every complained about how there’s too many homeless people walking around know just they put somebody out on the street because of there negligence and spiteful nature

Be prepared to wait at least 2 hours for anything you need

LOVED IRENE AND THE MALE NURSE WHO TOOK CARE OF MY MEDICAL PAPERWORK FOR PRESCRIPTIONS. THE DOCTOR WAS AS BUSY AS THEY WERE...NEED MORE WORKERS THEY ARE SWAMPED ALL DAY. LONG WAIT INITIALLY. MY RETURN VISIT WAS RELATIVELY (1.5 HRS) SHORT.EXPLAINED EVERYTHING WELL AND KINDLY.KAREN

Medical assistant was cool, never got the chance to get her name. Doctor was fast and precise! Highly recommend 🤗

If you need a DOT physical plain on being there all day. If you ask for a time on wait you get a rude reply.

Very professional folks, keep up the good work y’all. Be blessed….

Cheyenne was very helpful along with all the other staff. Thank you so much.

Cheyenne was awesome, she made the situation very comfortable... She's deserves a raise.

The staff was kind and professional! There was a wait but it was understandable.

I have severe anxiety when it comes to sharp pointy metal objects. The staff there was amazing. I always feel bad for the person who gets me if they have to stick me, I know I do not make it easy for them. I was very appreciative for the 2 amazing ladies in the room with me. My HR department asked for feedback and I gave NOVA rave reviews. Thank you NOVA staff!!!

Visited for a pre-employment drug screening, I gave them my paperwork and I filled out some forms and signed in. I was in and out within 30-45 minutes with several people ahead of me. Shout out to Cheyenne for quick turnaround on my specimen!!

Staff are very good, very courteous. Very long wait though, took me 2.5 hrs.

Fast and friendly service!!!

This is not a Medical Center! It is not qualified to treat injuries that occur on the job! In Austin, TX my spouse was injured on the job. He fell off of a ladder on his wrist and arm. They can take an x-ray, they could tell he had broken his wrist badly. They had NO SPLINTS OF ANY KIND! INJURIES ARE WHAT THEY ARE SUPPOSED TO TREAT! They tried to find someone within their group to refer him to, when they were unable to, THEY SENT HIM HOME! WITH NO PAIN MEDS AND A SEVERELY BROKEN WRIST AND A BROKEN SHOULDER! He should have been sent to the Emergency Room! IT IS MALPRACTICE IF YOU REPRESENT THAT YOU CAN HANDLE INJURIES AND WHEN YOIU ARE INCOMPETENT YOU RESTRICT CARE! It is actionable and any company that uses them opens themselves to suit!!!! I am filing formal charges with the Texas Medical Board against the incompetent Provider who didn’t not provide even substandard care!!! BEWARE!!!

Waited for 40 minutes in the waiting room, when I asked how long until I went back they looked at my paperwork and said,” oh I haven’t checked you in!” After checking it was fast but the wait was not pleasant.