Texas Fertility Center South Austin's Online Review Report Card

My experience with TFX South Austin Fertility Center today was very poor and I will not be returning. Here is a summary of my experience: - It took a full week to schedule my initial appointment as no one picked up the phone every time I called. When I finally did get a hold of someone, the next available 9am appointment was in two months. I cleared my schedule for that appointment. - I arrived at my appointment 20 minutes early to make sure I completed necessary paperwork. I was admitted to the waiting room a few minutes past 9am and the front desk assistant/nurse took my blood pressure. Then I was admitted to Dr. Petrini's office where the front desk assistant/nurse asked initial questions. I was told Dr. Petrini would be in very shortly. - I sat in the office room for some time. I started to hear chatter and laughter in the office next door. By that point, my appointment was halfway over so I left the office and walked to the front desk since it was clear I was not going to get the full appointment. While I walked out, a woman in a lululemon type jacket leaning against the door who was part of the laughter and chatter casually said "Hello" to me. It turned out this was Dr. Petrini. - At the front desk, I was told that Dr. Petrini had been in surgery and had "just" arrived (the laughter and chatter had been occurring for some time so "just arrived" was blatantly dishonest). I told the front desk that my appointment was halfway over and I did not have time to extend the appointment beyond the allotted time slot. Instead of trying to find an alternative (like the next available morning appointment), the front desk was weirdly defensive. Dr. Petrini eventually came out (it turned out she was the woman in the lululemon type jacket who casually said hello) and she abruptly and tersely blurted, "If you don't have time, then you don't have time" and then quickly turned her back. Yikes. That was my first experience with the doctor who would be performing a very sensitive procedure on my body and, believe me, it was a very unprofessional and callous encounter. - The least that Dr. Petrini (through her her assistant) could have done was let me know that Dr. Petrini was running late, that my appointment would be cut in short by at least half if not more, and to see if I had time to reschedule as soon as possible given that I had already waited months. Like many women seeking fertility treatments, I am a busy professional with a calendar full of appointments. I would never treat a client so casually and with such disrespect. I would be organized enough to let a client know in advance, graciously apologize and use efforts to give them the next best available appointment. Also, I would not linger outside of the office chatting and laughing with colleagues while missing an appointment with a client. - On the upside, I clearly dodged a bullet. (Frankly, I should have paid more attention to the reviews.) Also, I was able to immediately get in touch with Aspire Fertility (which has glowing reviews) to schedule an appointment. They also have virtual initial appointment options and I got an early morning appointment in just two weeks! ** Note in response to TX Fertility’s Center’s reply: you have my full name and you can see I was on your schedule two days ago. Why don’t *you* call me? Also, why do you copy and paste the HIPAA reply on all the negative review posts? It blatantly looks like you are trying to discredit the reviewers. Again, not a business that should be trusted with respect to a woman’s health.**

My experience with Texas Fertility Center - South Austin was very poor and I will not be returning. Here is a summary of my experience: - It took a full week to schedule my initial appointment as no one picked up the phone every time I called. When I finally did get a hold of someone, the next available 9am appointment was in two months. I cleared my schedule for that appointment. - I arrived at my appointment 20 minutes early to make sure I completed necessary paperwork. I was admitted to the waiting room a few minutes past 9am and the front desk assistant/nurse took my blood pressure. Then I was admitted to Dr. Petrini's office where the front desk assistant/nurse asked initial questions. I was told Dr. Petrini would be in very shortly. - I sat in the office room for some time. I started to hear chatter and laughter in the office next door. By that point, my appointment was halfway over so I left the office and walked to the front desk since it was clear I was not going to get the full appointment. While I walked out, a woman in a lululemon type jacket leaning against the door who was part of the laughter and chatter casually said "Hello" to me. It turned out that this was Dr. Petrini. - At the front desk, I was told that Dr. Petrini had been in surgery and had "just" arrived (the laughter and chatter had been occurring for some time so "just arrived" was blatantly dishonest). I told the front desk that my appointment was halfway over and I did not have time to extend the appointment beyond the allotted time slot. Instead of trying to find an alternative (like the next available morning appointment), the front desk was weirdly defensive. Dr. Petrini eventually came out wearing the lululemon/exercise jacket and she abruptly and tersely blurted, "If you don't have time, then you don't have time" and then quickly turned her back. Yikes. That was my first experience with the doctor who would be performing a very sensitive procedure on my body and, believe me, it was a very unprofessional and callous encounter. - The least that Dr. Petrini (through her her assistant) could have done was let me know that Dr. Petrini was running late, that my appointment would be cut in short by at least half if not more, and to see if I had time to reschedule as soon as possible given that I had already waited months. Like many women seeking fertility treatments, I am a busy professional with a calendar full of appointments. I would never treat a client so casually and with such disrespect. I would be organized enough to let a client know in advance, graciously apologize and use efforts to give them the next best available appointment. Also, I would not linger outside of the office chatting and laughing with colleagues while missing an appointment with a client. - On the upside, I clearly dodged a bullet. (Frankly, I should have paid more attention to the reviews.) Also, I was able to immediately get in touch with Aspire Fertility (which has glowing reviews) to schedule an appointment. They also have virtual initial appointment options and I got an early morning appointment in just two weeks!

Currently working with Dr Schutt’s team and my experience has been great so far

I would have given 5 stars because we were patients of Dr Burger. She was amazing and we had a baby girl in March. Unfortunately she left Texas Fertility and we were forced to see Dr Hansard for our final appointment. Wow. This woman is awful. Somehow her whole attitude suddenly changed and she got argumentative. I told her we had been patients of Dr Burger and she snapped at us that Dr Burger had left last week and it is NOT her practice any longer. Touchy subject, I guess? This kind of attitude continued. For example, she gave us some information about transferring records and I repeated it back to her to confirm since I had been told conflicting information. Her response was, "WHAT ABOUT THIS IS UNCLEAR??" Wow. When my husband and I left, we couldn't even wrap our heads around what just happened in there. Just a terrible way to conclude a previously great experience with TX Fertility.

Had a great experience with Dr. Petrini. Office staff is top notch, super friendly and organized. The quality of care was excellent.

There has been difficulty reaching my doctor or nurse’s team. It took me 7 days to get in touch with someone. The person responsible for answering texts on their messaging platform was very apologetic. I recommend leaving multiple messages (voicemail and texts) if no one will return your calls. Other than the communication issues, I have been pleased with how friendly all the TFC staff has been. *update* On August 5, 2022 my new doctor sent a records request to Texas Fertility Center. My new doctor called their office on August 9 to make sure they received the request (they did). It is now August 31 and they still haven't shared my records. This review doesn't even begin to describe our nightmare with Dr. Petrini (false diagnosis, refusal to re-review data after I questioned my diagnosis, failure to investigate problematic discovery in ultra sound). I cannot urge people enough not to seek treatment at this clinic.

I have not had a pleasant experience here at all. It is practically impossible to reach the front office or the nursing staff, and with my transfer of care they did not send my records despite me asking them twice, so my appointment has been canceled. Extremely frustrating experience with the office.

We went for a consultation with dr Hansard and were immediately turned off and will not return. We had already had some extensive genetic testing done and when we told her the name of the test she repeatedly said it didn't exist and we must be mistaken. I quickly googled it and showed her the test and she was still defiant. She was inaccurate and defensive on multiple things we knew to be true. At no point did she give us the benefit of the doubt or politely say maybe it's something she's not familiar with etc. she demonstrated not only a lack of knowledge but a supreme defiant confidence in doing so. I've never had this bad on experience with a dr.

Where to even begin with Dr. Burger and her equally amazing team. My husband and I toured a few fertility clinics before deciding on TFC. Every other place felt like a sales pitch in which you were just a number and check to them. From the very first meeting Dr. Burger asked us questions and listened to our requests. Not only is she obviously very talented and knowledgeable in her field, she has one of the beat bedside manners of a doctor that I’ve experienced. She was interested in the science of things and she didn’t automatically go straight to IVF which we appreciated, even though eventually did. Every visit felt like you were part of the family and every staff member always remembered our name which made everything feel so personal. When our first IVF attempt failed, the whole staff reached out with their sympathies. Her constant positive attitude made us feel like not only was getting pregnant possible, it was going to happen, and it did! Obviously I would recommend Dr. Burger, to any friend that needed her even though part of me wants to keep her all to myself. My only regret is that I didn’t go to her sooner.

We can’t thank enough Dr Natalie Burger, she made our journey look so easy and very comfortable. Her and her team are the best. I was always able to communicate with them. I had a very successful pregnancy, my baby will be one year old in two months. I can’t believe the time flew by. Thank you and God bless all of you ❤️