Thomas Wilkins's Online Review Report Card

Staff has very good experience,education And knowledge. And very helpful too!

Superb customer service! Yoli was incredibly helpful, nice and very professional. Highly recommend this place!

My kids and myself have been coming here for years and love this place. We all saw Dr. Jensen and we’re said he has left. Dr. Lee and this new female doctor took care of my kiddos and they answered all my kids questions and mine. Thank you everyone at TSO you were all super nice and sweet.

Dr. Jansen is amazing. Great job with a difficult prescription.

I have had to go back to TSO five times in 3 months and I had to have two separate frames and three sets of lenses this is the worst service I've ever had

Find another place to get your glasses !! For the last 3 times I've been there, there was always tension and rude attitudes. Customer Service is horrible! They lack compassion, they're rude, and they don't have a clue about being professional. If you want to use your old frames that lady will give you a hard time. She will tell you that they are not made for bifocals. Well, my old frames were bifocals. Then she will patronize you. I had to call and speak to my optometrist to make sure nothing was changed on my prescription. That optometrist was a lady and she was so nice. She was very good! She's gone. Well, I wonder why? Beware if the optometrist cancels your appointment the day of your appointment. I use to like going to that location before Dr Jenson retired. Dr. Jenson must have been the glue keeping customers happy. Don't Go to this place. There's plenty of other places that will treat you better with much better demeanors. Btw, you could always cancel your appointment and tell them your flight was cancelled. Actually, don't do that. Character is more important than making up a lie. Find another place with happier people that's not oppressive.

The front desk manager was rude and unprofessional.

Born and raised here. Dr Repass who died in a plane wreck. Dr. Jensen retired. This new ( didn't read his Hippa Oath) is a failure. Don't go

love it been going for years since i was 7 im 28

I had been receiving care from this facility for 2-3 years now without a hitch. Once the previous doctor retired a new doctor came in to practice and she was reckless in her approach to examine my eyes. I let her know that there was an issue with my eye and that I wasn’t sure that it was wise to get my eye exam done. She then dismissed what I said and continued to give me the full eye exam. When it was obvious that it was best not to continue with the eye exam she then in a very disgruntled manner proceeded to check my right eye and confirmed that we could not continue with the examination. This is after a half hour of trying to convince her that this wasn’t the correct approach. She then wrote down some over the counter medication recommendations and told me that I had a scratched cornea. Neither of the medications worked. When it came time to bill me for that visit it turns out that this place had not only attempted to charge me full price without considering my medical insurance, but they also claimed to have given me a full eye exam so I had to wait for them to make the correction on their end in order for me to actually get an eye exam anywhere else. 3 months later they’ve now sent me a letter saying that I owe them for an eye examination when I never received an eye exam. I have used glasses/contacts since I was 16 yrs old and I have never experienced this type of ignorance from an optometrist office before. It’s incredible important to get your vision treated by a professional that cares about their patients. Avoid this place at all costs.