Urology Austin's Online Review Report Card

This review has been removed for violating our Terms of Service

I love my doctor, but the administrative group here is absolutely horrible. Four times in a row they failed to send over my order for bloodwork. I went to the lab, and there was nothing there. Took me forever to get that set up. Also, when you called, you were on hold for a half an hour at least. Last time I called five different times, on hold for 30 minutes, and all five times nobody picked up. I finally got through by pushing the option for being a doctor. The staff told me they've been dealing with his frustration for two years, but the doctors will spend the money on an upgraded system. I would recommend going somewhere else. Good doctors, but won't spend the money for Support and the administrative work is very poor accordingly.

"New phone system" has changed nothing. I have had waits of 30 and 41 minutes in last week. No one seems to look at portal either to make up for it. Are the accountants in charge of the practice and not the doctors?

Dr. Floyd is the doctor that I see and consider him to be excellent. The problem is the horrible communication that I have experienced. I suspect I have a urinary infection (the third consecutive). I cannot talk to the doctor's nurse even after leaving 2 messages on the patient portal and one phone message.. So, now Iam just trying to make an appointment and have been holding more than 30 minutes. I strongly suggest that you look somewhere else for a Urologist.

Worst customer service. Always long wait on hold and no response to complaints.

Richard Sean Omsberg PA has been providing for me absolutely friendly and exceptional care and support during my monthly supapubic catheter changes along with providing for me knowledgeable advice in helping me to keep the supapubic catheter working properly while providing for me valuable solutions towards living a better and healthier lifestyle!!! Richard Sean Omsberg PA has been professionally taken care of his patients as being a knowledgeable and caring physician assistant for over twenty years of medical practices in always providing his very best advice towards solutions in providing exceptional care and support for all of his existing past patients!!! I will highly recommend Richard Sean Omsberg PA for his friendly and exceptional care and for his ongoing support that he has and will continue to provide to all of his new and existing patients with Urology Austin!!! Jerry Stefek

John I. 8/24/2023 The only reason I gave Urology Austin located at 1301 W. 38th Street in Austin Texas a one star is because it was the lowest possible choice. What they actually deserved at best was negative five stars. The receptionist was the most unpleasant, rude, unprofessional, hateful, uncaring, unhelpful witch I've ever had the displeasure of dealing with. When I did the online checkin it showed I owed $628 for the next days visit so I called my insurance company to see if that was correct. I was told my deductible and out of pocket was already met and for the rest of the year everything was covered 100%. When I got to the doctors office she told me I had to pay the total amount before doctor would see me and wouldn't listen to me asking to please call and double check because that's not what I was told. The other receptionist said she would send a message over to billing and double check but then just kept saying yes I have to pay it. I ask if I could call insurance on speakerphone so they could hear but they said I would have to go into the hall and make the call. Apparently whoever is responsible for verifying insurance didn't bother doing so or I wouldn't have had to do their job. While on the phone with insurance they ask for the procedure code so I walked back inside, still on speakerphone and ask the witch and she so hatefully said no they didn't need that. After a while on hold waiting for insurance to contact someone they came back on and said as soon as their call was answered and announced who they were the lady that answered just hung up. I was finally able to walk back inside with their billing ladies name so the receptionist could verify the visit was covered 100% just as I said. The receptionist said she would check but that it was more than fifteen minutes past my appointment time so she marked me as a no show. I was speechless at first but then said please don't do that to me. I'd taken off work, taken the meds and made all preparations per the doctor for the procedure and she obviously knew I was there before my appointment time and it wasn't my fault I had to do their jobs. She said the only thing to do was reschedule so I did, but then when I got home I found a different Urologist to take my business to. I strongly recommend everyone reading this to avoid Urology Austin at all cost and please tell everyone that'll listen to stay clear of this office !!!!!!!

the doctor is good but seems like their infrastructure is failing. Very hard to get hold of someone to get answers. My dad got his urine culture done 10 days back and we have not got the results yet. we have been leaving multiple messages via phone and portal but no one responds back. Very frustrating and concerning. We have been having this experience with this practice repeatedly.

One of the worst medical experiences I've had. Dr. Baker seems to be a good urologist, but the office staff is a nightmare. Impossible to talk to a real person, little to no followup and long, long waiting times to get to see the doctor and when you do get in you have to wait a long time in the office. Before I decided to leave, I was on the ninth month of trying to get a medication -- insurance was denying the specific medicine, but the worst part was trying to the staff to follow up with me on where we were in the process. Trust me, you will not get taken care at this clinic.

No customer service when you need it , They dont answer the phone- I tried 3 days in a row and just get placed on hold. Sad part is when I show up at the office -- NO ONES on the PHONE! Their just chatting and having a good ol time - racking up insurance claims! To bad they horrible to NO customer service -- The Doc seemed to have potential but I need a clinic I can reach when needed. Good luck!! Hey Office-- don't add a reply - Sorry , call us for assistance. YOU DONT ANSWER THE PHONE!