Wiseman Family Practice - Central Austin's Online Review Report Card

I always feel so well taken care of when I go to wiseman. Emotionally and physically. They are kind and really care.

Yeesh. Definitely do not recommend. The front desk person at the Central Location was completely short, rude, and had absolutely no interest in helping me--she acted like my call was an inconvenient nuisance. I called to request a copy of my lab orders ahead of time (due to my new patient appointment being a complete waste of time, Wiseman rushing and interrupting me, not listening to my full story, asking me zero questions about my symptoms or what I've been experiencing, etc.) so that I could make sure he had ordered everything I needed. The receptionist told me several times that I could not have access to them (which is ridiculous and something I've never been told). I continued to prod until she finally said she could send them via email. Whyyy in the world was that not what was said and done from the beginning?? Plus, the lab orders had tests that weren't necessary at all (EX: He ordered two different celiac tests when I had already noted on my intake form that I had celiac disease and was diagnosed in 2005). Why would you not ask someone first? It's truly the bare minimum of being a doctor. They were also missing a specific lab that I had requested Anyway, if you just need a PCP to dole out antibiotics here and there, you're probably fine to come here. But, if you're dealing with any sort of chronic health issues, I absolutely do not recommend putting your health in their hands. Find somewhere else that wants to take the time and cares about you getting better.

Do not go to Wiseman Family Practice. Was a patient since 2019. Billing errors don't get corrected, can't ever get anyone on the phone, "portal messages" only sometimes answered, and I have had a poor experience trying to get support for chronic health issues.

This was the first time I've felt listened to by a doctor. My concerns were heard and addressed. They took the time to listen, create a plan for moving forward and validated that I know my body. I appreciate the holistic approach they take and their commitment to get to the root of why you are feeling the way you are. They are open to looking for natural remedies instead of instantly prescribing medicine. Looking forward to working with them more!

Really disappointed with my experience taking my baby for a well check at the Central location. Hard to schedule, front staff was rude. If you're going to advertise that you treat children, you should be equipped in some way to accommodate children in your office. I had to weigh my 15 month old on a scale for adults and the nurse acted annoyed because she kept crawling off. I proceeded to wait well over half an hour in a room with drawers full acupuncture needles. Not fun with an exploratory toddler. When the NP finally came in she was ok, but didn't seem like she had much experience with kids. She never introduced herself so don't remember her name. She rushed out without saying goodbye and there was no follow up paperwork for the appointment such as a growth chart or anything. The only upside is that they take my insurance.

We are just starting looking into a functional doctor. Having only business previously I feel like the portal is very helpful. To have to pay someone to answer the phone just to tell somebody you don't take their insurance is a waste of resources on the doctors office I am going to ignore a lot of these complaints and check it out for myself, going to a functional doctor is a big step with my fibromyalgia and thyroid issues. I just want a good doctor and time Hass to be managed for me to be able to afford a good doctor in case y'all haven't noticed all the doctors are now walking you up to the reception area because there is only so little time allowed by insurance for each visit, I'm amazed how many doctors have managed to stay in business after this horrible Covid. And people should think twice about making negative reviews.

I’ve been seeing Kristin Pajares for a couple years now and it’s been a consistently positive experience. Kristin is a provider I trust to provide great care with compassion. A truly rare find! Give her a raise!

Great people, great practice. I highly recommend this doctor's office to anyone seeking medical professionals who practice integrative medicine using both an alternative and conventional approach. The offices are nice and conveniently located.

This clinic doesn't seem to care about their clients. A staff member told me they were "told" to never answer their phones. I have been trying to get hormones since April and now its October. I have completely given up on this establishment. I did a televisit and was not told they were going to bill me $60. I received a bill later over the portal. I had 2 appointments to go in and get hormone pellets and both appointments were cancelled at the last minute. No one bothered to tell me the day before. I took off and drove there to find out it was cancelled. There is one manager for about 4 locations! Obviously the owner doesn't care how patients are treated.

Called to say I was running late due to a blocked lane and they said if it wasn’t within 15 min of appt it may be an abbreviated appointment. I got there and ran into the office at just past 15 min late only to be told that they wouldn’t be able to see my child for his appointment and I could reschedule. I am a single mom who had to wait 1-2 months for this appt and drove my toddler and newborn to get to this appointment and there was zero consideration for my situation. In addition they never mentioned on the phone that I’d have to reschedule if late just that it would be a shortened appointment. Highly do not recommend a place so cold-hearted and inflexible to parents.