Wiseman Family Practice - Westlake's Online Review Report Card

Very frustrating to be an established patient at a doctor’s office and not be able to get anyone on the phone or get a voicemail returned when you are sick and need an appointment. Their voicemail greeting says they return calls by end of the day—it’s been 3 business days and still no response. I had to go to urgent care instead because this place left me high and dry. Unprofessional.

Disappointed with this practice's lack of knowledge about Emotional Support Animals (ESAs). I went in seeking an ESA letter for my housing but was told a "certification" is required (it's not!). They wouldn't write the letter and while I did receive a refund for the $75 fee, the wasted time and confusion were frustrating. Throughout the process, I interacted with at least 5 people (via calls and emails) and none of them seemed to have accurate information about ESAs. This misinformation could be a barrier for people who genuinely need this support. Save yourself the hassle and find a professional who understands the Fair Housing Act and ESA requirements. I won't be returning to this practice.

The staff is nice and appointments are efficient, but it is literally impossible to get anyone on the phone. I understand they are busy, but a call back would be nice. I needed a refill on my prescription last week, but they didn’t call back before they closed for the weekend. I called right when they opened this Monday morning and in the afternoon, never got a call back. So annoying.

This office is counting minutes like money . The traffic is bad and I have 10 mn late because of traffic jam and bad fog. In theory I have 5 minutes left and I was ready to be seen for even 2minutes because my feet hurt and I live far from the office. The office lady refused to let me in and asked me to come back at 11:30 or reschedule because the next appointment coming up. This Doctor office can only see you for 15 mn and you are not even sure to see doctor but a nurse practitioner. They said they have appointment right after me right now is 10:17 i Should have seen thể next patient but somebody just walked in and walked out. May be this offive have more televisit .But i even waited for 10 minutes on telemedecine there was no real reason they could not let me in. How can a doctor office have such a kind uncompassionate staff??

Jennifer is awesome! She always listened so well and addressed each of my issues I had going on regarding pain. She was also very aware of what to avoid for safety because I was pregnant. Very professional too.

Do not go to Wiseman Family Practice. Was a patient since 2019. Billing errors don't get corrected, can't ever get anyone on the phone, "portal messages" only sometimes answered, and I have had a poor experience trying to get support for chronic health issues.

Impossible to get an appointment. It's a never ending back and forth - you have to fill out a form, then in a few weeks they email you, then they *might* call you within a two hour window. If you miss the call and call back they have you start this process all over again. A complete joke of a process. I'm going elsewhere.

Long overdue as I have been a patient since 2019 and have rarely had better than an OK experience. The front desk is consistently a 1 star experience—rude, unhelpful, impatient. They never pick up the phone and don't call you back even though their voicemail specifically asks you to leave a message and they will return the call within 30 minutes. I have been to both the Central and Westlake clinics with similarly disappointing experiences. At Westlake, after waiting for *over an hour* passed my appt time, I inquired at the front desk for an ETA, which seemed to remind them that I was even there. All of a sudden, they show me back to a literal storage room and had me sit on a chair inside to ~continue to wait~ to be seen. Techs and nurses would come in to gather medical supplies and jump in surprise when they opened the door and saw me sitting there...it was so weird and unprofessional. I've never left any appt at Wiseman feeling confident about the experience but things like getting sat in a freezing storage room after waiting for well over an hour are really beyond the pale. At the Central location, I went in for a female issue and the RN who saw me told me "she hadn't done this in a long time," which is not what you want to hear from your doctor handling delicate parts of your body, and then proceeded to read the instructions for the procedure in the room with me while awkwardly handling my body which made me immediately regret going there at all—one of those real "just kill me now" moments. I've really tried to make this place work, over many years—seeing different RNs, trying different locations—I want it to be different! The straw that broke the camel's back is when I called another doctor's office today to be seen for an acute issue I'm having (Wiseman doesn't have any appts for WEEKS available online—not helpful if your primary care provider can't see you for acute issues—and they have not returned my call about getting in sooner, which is honestly very ~on brand~ for them)...But unfortunately, the new dr. I called told me they aren't accepting new patients but recommended I try Wiseman. HA! I called ARC instead (which tells you all you need to know). At least they answer the phone ¯\_(ツ)_/¯ Sadly, my search for decent medical care continues...

Everyone is so helpful. Wait time was reasonable. I feel my nurse practitioner is very thorough. And sincerely concerned about my health. Everything was explained and all my concerns were listened to. I give this place a A+.

Down through the nine years as a patient at this clinic, I have found that the integrative service model suits me very well. Regardless of the practitioner my experience is always positive and satisfying: My questions get answered and I feel included in determining the best treatment path going forward. Gillian R.