Effortless Ivf's Online Review Report Card

We had a very bad experience. They told us that if the medications didn't work, they would stop the process and refund half of the IVF cycle cost. However, they continued to the end and gave us hope. They then said only one embryo was viable, and unfortunately, there was no pregnancy. This center wasted our money and dashed our hope, seeming to care more about paying their salaries than providing proper care!!

Professional and kind staff. They treated me with great care. Highly recommend.

Effortless IVF is super natural and a great process. My husband and I enjoyed the entire process. The staff kept us informed, encouraged and supportive. Dr. Kathy Doody and her husband Dr. Doody are friendly and welcoming. They are extremely passionate about what they do and it shows in their work! Thank youuuuuu!

The doctors and staff have become family to us. Dr. Kathy is the very best at what she does. From start to finish the Effortless process has been affordable and efficient for our family. If it were not for this option we would not have our miracle babies. There’s absolutely no where else I would go for fertility treatment. I’ve had a chance to meet every doctor in the practice and they are all kind, compassionate and understanding. I’m so thankful for CARE Fertility and the gifts they have given to us in the form of starting our family!

The doctors and staff are amazing. They are so helpful and sincere thru the exciting and emotional experience!

All the staff as soon as you walk into the office of Dr. Doody will make you feel welcome and comfortable. Dr. Doody truly loves what she does and it shows in her caring bedside manner and extensive knowledge of effortless IVF. Tabitha and Natalie have such a way of making you feel at ease. I'm so glad we found Dr. Doody.

Dr. Kathy Doody and Tabitha were extremely friendly and made the process feel more comfortable. We are excited to be working with Dr. Kathy Doody. She is knowledgeable and passionate in the work she does.

The clinical staff are friendly and resourceful. We are thankful to both Dr. Doody, Dr. Thomas, Dr. Nackley for our first born daughter. The process is very efficient for working patients and it doesn't require a lot of doctor visits.

Great service, I felt comfortable

My wife and I started going here May of this year originally at the Fort Worth location. It was an okay experience, everyone seemed nice. However, My wife had the appointment and when we both went there they talked us into me being seen as well. I told them I did not want to unless my insurance covered. They assured me it was covered so I took the appointment. 3 weeks later, $400 bill in the mail. I questioned it, but of course was told it was "because of the insurance" so I paid it. We then transferred to the Bedford location, which is where all our big problems began. My wife had a procedure & paid $2000 & I had a procedure. It was cheaper to self pay, so I chose the self pay option. Was assured there would be no other out of pocket, I payed $1900 cash. A month later, received a bill for $60 more dollars.In May we told the ladies that we wanted to start the IVF process in Dec. They verified insurance AND sent a pre auth, we were told pre auth was approved and her part would be covered. So we planned to pay for my portion and both of our meds. We payed $200 to see the counselor, I did my $1900 procedure she did her $2000 procedure. Upon scheduling, we were now told, today in Nov insurance is NOT going to cover and we have to pay now, roughly, $13k. I made a phone call to the BEDFORD location, spoke with a billing manager named Amy. She immediately knew the situation & was on defense from the second she answered the phone. She proceeded to throw in my face that IVF is very expensive & that most insurances do not cover it. She said "what we do is a very expensive service". That wasn't even my questions and why is that even necessary for you to state the obvious. (I will be honest I felt offended and I felt she was insinuating I could not afford this procedure). I explained to her that I am a office manager at a dental office & with our patients, if insurance goes back on their word, we send things like Appeals, & I asked if that was something they would do? She said no, that she was going to call the insurance company, confirm that they were not going to cover it. She kept telling me that this procedure was expensive & I needed to understand that insurance does not always cover it. I then asked her, what they were going to do to help us with this? Her response was "do not bash our company for something that is not our fault." At this point am confused because I did not "bash" the company. I simply asked if she could send an appeal. I of course, stood there shocked, I could not believe the tone and level of disrespect I was getting for this woman. I am very aware with how insurance companies work, I know they are shady and go back on their word. However, we did not feel that these people had any empathy on our situation. All she did was tell me it was expensive, that she would NOT send an appeal, and that I could do private pay option or care credit. I did not even get a "I am sorry this happened to you, we feel so horrible." To make matters worse, Amy would interrupt me, not hear my responses, she was yelling at me and sighing, and to top it off, as I was in mid sentence, she told me that she could not help me anymore, she would have a manager call me and literally HUNG UP ON ME. I could not believe it. Being a manager of a health care office myself, I was floored. This is NOT how patients should be treated and to be honest there are several people that have this type of customer service at the BEDFORD location. Jill was also another one that was rude to us upon scheduling my procedure to the point where I had to ask if there was someone else a little nicer I could talk to. We really really like Dr. Thomas. She is a great doctor. They also have a scheduling consultant who was amazing named Kelly, she helped with every question we had and always seemed happy. However, the MAJORITY of the staff with this company, all act very similar to this Amy "manager". I will also state, I was told the wrong procedure upon scheduling. I am not sure we will be starting our family with this negative medical group.