Nurocoach's Online Review Report Card
Nurocoach
3.7
Average Star Rating
29
Total Reviews
4
Recent Reviews
1
Review Sites Found
Accepts Medicare
No
Source: data.cms.gov Check DocInfo.Org for any disciplinary action against this provider.
ScoreDoc is affiliated with RepuGen and GMR Web Team. You're welcome to work with them or any provider you choose.
Review Summary
Nurocoach received 65.5% positive feedback, with patients praising the kindness, professionalism, and helpfulness of the staff. However, 34.5% of the feedback was negative, primarily citing unprofessional behavior, inefficiencies in scheduling, and medication approval delays. Overall, while the practice's staff is appreciated for their empathy, phone system and appointment management require improvement.ScoreDoc Score
Sentiment Analysis
| Top Entities | Top Positive Key Trend Drivers |
|---|
| Top Entities | Top Negative Key Trend Drivers |
|---|
Sentiment Analysis
Online Reviews Breakdown
Yelp
Facebook
List of Nurocoach's Reviews
Nicole is an angel! super helpful, kind, lots of experience, thoughtful and compassionate. highly recommend her valuable counseling.
Reviewed On Google
Since this company took over Dr. Dave’s practice (which in my opinion was amazing) they have totally dismembered it and their competency is horrible. They change policies without telling patient. And instead of calling you back when you have questions they leave you waiting and then tell you that they don’t know what you’re talking about. They have lost so many amazing doctors and therapist. This place is total Trash
Reviewed On Google
I missed an appointment and tried to reach out ASAP to the office. Their phone was disconnected so I ended up driving in to try and reschedule. Receptionist said there was nothing she could do and charged me the full now show fee even though I was off by an hour.
Reviewed On Google
Honestly shocked to see all of the bad reviews. The workers are always super super nice to me when I come in. The psychologists are also very kind, punctual, and listen to medicine concerns and needs. They employees are quick to get you back, and always ask if you need anything (water, etc). Thank y’all for everything
Reviewed On Google
I love Dr. Lydon but what I experienced just now was ridiculous. I was 6 minutes late. No one was even at the desk and a note said seat yourself and we’ll be with you in a moment. I sat for a minute or two and then a lady came out and turned me away, saying I’m late. I’m required to come every three months to stay on my medication. More back and forth about my prescriptions before the lady agreed to make me a Telehealth appt. I drove an hour to get there and they know this. I was and am just so upset that they’d treat someone like that in that sort of environment. Good doc, mostly good staff, bad experience.
Reviewed On Google
DO NOT RECOMMEND! READ REVIEWS BEFORE SCHEDULING! I should have read the reviews before scheduling an appointment my husband and I started going to Dr. Alex Molina and because of my husband's job it was hard to get in sometimes. I would call in advance to reschedule and nobody would answer I left multiple messages and still said we were no shows even though I tried calling and left multiple messages. After the second time "no show" they had a "note from the doctor" in our chart saying not to schedule no more. Very unprofessional to just quit without a warning or nothing good thing I called before going or we would have made a trip an hour away for nothing! And also I've been seeing all the reviews and looks like they only respond to the positive reviews not the negatives! Wow speaks alot about this place.
Reviewed On Google
My experience with the service at this office was much improved. Really like the new location. I appreciate everyones participation.
Reviewed On Google
While having over decades of experience being a monthly patient covering my illness, I have found my Nurocoach staff being some of the top professionals of any medical profession I have had dealings with. From front to back, the office to the doctors, everyone has treated my family and I with the utmost respect and kindness. Everyone is eager to help in any way possible. My experiences, opinions, and feelings are considered 100% during treatments and medical evaluations on what to do next. Honestly one of my favorite medical groups of people. Keep up the awesome work and thanks for helping me find a permanent way of getting better!
Reviewed On Google
Dr Alex is a wonderful therapist. I appreciate his candor and experience. I highly recommend Dr Alex for mental health counseling.
Reviewed On Google
Kianna and Ari at the front desk are super helpful and friendly
Reviewed On Google
Did you find this reputation scorecard helpful?
Locations
No related location
Download ScoreDoc App for Safe Report Storage
Selection Criteria
All the information you see here is based on our analysis of internet reviews across the seven major review platforms most used by consumers during their healthcare provider selection. The platforms we selected are Google, WebMD, Yelp, HealthGrades, Facebook, RateMDs, and Vitals. The analysis algorithm uses the compiled data of average score, recency of reviews, number of reviews, and the sentiment expressed in the written comments. It then assigns weight to each parameter based on the available research on how consumers use reviews in their doctor selection process. This report is designed to help identify the doctors with the best overall review score in an area and does not reflect the doctors' competence.
Disclaimer
We recognize the importance of reviews in your selection of a healthcare provider. While we strive to make the information on this report as accurate as possible, ScoreDoc makes no claims, promises, or guarantees about the accuracy, completeness, or adequacy of the contents of this report and is not liable for errors and omissions in the materials. ScoreDoc works with a 3rd party to collect data for generating this report. We encourage you to review the report for accuracy by visiting individual review platforms of doctors of interest based on their overall review score. We suggest you consider this report as initial input and independently verify all info before deciding on your healthcare provider.
