Austin Regional Clinic's Online Review Report Card
Austin Regional Clinic
3.2
Average Star Rating
186
Total Reviews
0
Recent Reviews
5
Review Sites Found
Accepts Medicare
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Source: data.cms.gov Check DocInfo.Org for any disciplinary action against this provider.
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Sentiment Analysis
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Sentiment Analysis
Online Reviews Breakdown
| Review Sites Found | Average Score | Number of Reviews | Recent Reviews | Listing Status | Grade |
 Google
|
2.9 | 97 | 0 | Found | - |
 WebMD
|
0 | 0 | 0 | Found | - |
 Yelp
|
3.5 | 52 | 0 | Found | - |
 HealthGrades
|
0 | 0 | 0 | Found | - |
 Facebook
|
3.5 | 37 | 0 | Found | - |
List of Austin Regional Clinic's Reviews
AWFUL customer service I had a terrible experience with Karen I know go figure at the front desk. I was wearing a cloth mask and SO WAS SHE She made me put on a surgical mask even though many others were wearing cloth masks too. Mind you I’m also standing behind plexiglass. We had Covid last month and I even told her I have antibodies. I then pointed out she was also wearing a cloth mask too so then she switched to a surgical mask. Hypocrite She was basically a bully to me What kind of sense does this make?On top of this terrible experience the customer service of ARC over all gets worse and worse. We’ve been patients for years and they used to be great but now they’re just focused on growth. We’ve seen some wonderful pediatricians here but most ended up leaving. Very long wait times on the phone hard to get in touch with your actual office as they send you to a call center and 2 day waits just for simple labs for my kids. Unacceptable and we’re switching to another local office who has wonderful service. Take your business elsewhere
Reviewed On Google
Impossible to get ahold of have waited on numerous occasions for over an hour on hold.
Reviewed On Facebook
Dr Brian morrisons office is just terrible. The staff is least responsible for your queries. Its been more than 48 hrs and they are unable to send a prescription order. Atleast few phone calls and endless messages.Dr Morrison doest care to read messages properly and respond in few works instead of showing any care.Pathetic... Management and poor communication.Also gud luck in taking appointments with them.
Reviewed On Google
Went to lab for testing. Lab receptionists were rude. First Lab receptionist asked me to fill out a form. As I did so her colleague peppered her with questions about me my insurance my last doctor visit without ever talking to me. When I asked her to address me directly she apparently got resentful of my request. Next thing I know the same woman same literally screamed my name across the waiting room about the type of testing being done on me for everyone to hear. I guess she was attempting to embarass me. She picked the wrong one today. I addressed her rudeness by asking pointedly if she would care to use the PA system because not everyone heard her. 😂
Reviewed On Google
I have called 25 times in a month to get 1 prescription refilled. Every time I call I sit on hold for over an hour and there is no option for call back or no way to contact them online. I have been with my doctor for over 10 years but this is absolutely ridiculous I have never had such a horrible experience with a doctors office.
Reviewed On Google
The doctor is good so are the staff members there. They seem to work so very hard. But certainly not the ARC system.It takes forever to get across to anyone leave alone a nurse. Please can you do something to offer a better service for us please?Dont take it as a complaint but as a strong suggestion from the patients. Thanks.
Reviewed On Google
Trash
Reviewed On Google
This review has been removed for violating our Terms of Service
Reviewed On Yelp
Staff are unfriendly and the doctor and the suggested specialist were not on the same page on how I was getting surgery done. No good
Reviewed On Yelp
Getting an appointment over the phone is horrible waiting time is always more than 20 mins I dont know what they are doing on the phone.
Reviewed On Google
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Selection Criteria
All the information you see here is based on our analysis of internet reviews across the seven major review platforms most used by consumers during their healthcare provider selection. The platforms we selected are Google, WebMD, Yelp, HealthGrades, Facebook, RateMDs, and Vitals. The analysis algorithm uses the compiled data of average score, recency of reviews, number of reviews, and the sentiment expressed in the written comments. It then assigns weight to each parameter based on the available research on how consumers use reviews in their doctor selection process. This report is designed to help identify the doctors with the best overall review score in an area and does not reflect the doctors' competence.
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