Promises Brazos Valley's Online Review Report Card

I had a good time while I was in treatment at Promises. The entire staff is professional and caring. I wouldn't be clean and sober today if I wouldn't have gone through rehab there.

Best place for anyone who is ready to start over in life people that work there are amazing

Thank you for a great experience and getting the tools for my tool box. Techs, nursing staff therapist, all persons admin very professional and really care about my wellbeing. Would highly recommend.

A friend of mine was discharged from this facility, and while I understand that patients are sometimes discharged, the way his discharge was handled was deeply concerning. He is from Houston and struggles with mental health challenges. He was discharged in College Station without a charged phone, without safe transportation, and without his family being properly notified. As a result, he was left to sleep on the streets while his family desperately searched for him and ultimately had to involve law enforcement to locate him. No family should have to experience the fear and uncertainty of not knowing where their loved one is, especially when that loved one is living with a mental illness. As a Black man in the midst of a mental health crisis, the involvement of law enforcement added another layer of fear and concern for his family’s safety and well-being. Regardless of his mental health condition, he deserved to be treated with dignity, compassion, and respect. The discharge process appeared to lack appropriate planning and consideration for his safety. In my opinion, the way this situation was handled was inhumane and unacceptable. I sincerely hope this facility reviews its discharge procedures to ensure that no other patient or family has to endure a similar experience. If I could give zero stars, I would.

This facility is not capable of caring for any human being. This place unsafely discharged my brother to the streets of College Station, without proper transportation back to Houston where he resides. My brother was left onto the streets, without a way to contact family to get him home. I had to file a missing report with the College Station police department who later located my brother who has an extensive history of mental illness. My brother was left to manage himself in an unfamiliar area/town, homeless on the streets of college station. Please do not trust this facility with the care for your loved one.

The best place to start your recovery!! The amazing staff are a true inspiration.

This place is amazing. I learned so much in my time here. They provided excellent care and aftercare. This place saved my life. I couldn’t be more greatful for this place

This place is absolutely amazing. I came with a plan to detox from opiates for 5-7 days. Everyone here was extremely pleasant and helpful. Not a single person with an ugly attitude. Wish I could name all of you but unfortunately my memory is not that good. One person that really stood out to me was Suzanne. She was very patient. Very helpful. And very caring. Also my medical counselor. Forgot her name. Darn. She was also so nice. The ladies at the windows that hand out meds. The people at the circle desks. Yall are awesome. Thanks for helping me get cleaned, now I’ll do my part in staying. Wish I could give more details or do more on my part to show how gratifying this experience was. Thank you. 10/10 recommend.

One thing that stood out to me other than the great tech's and nurses to help me through every step of the way, was a lil sign by the cafeteria that said" Why give up everything, for one thing. When you can give up one thing, for everything". I read that before I ate breakfast lunch and dinner. The food was awesome too!!

It has been the best experience on a rehab setting after 7 prior rehabs finally Promises gifted me with the best care and tools I needed it to work my Journey if I fall off the wagon I know where to go. By alining my life to be closer to my higher power God I will be successful this time. Thank You Promises Brazos Valley College Station Luis Colon