Texas Oncology-North Cypress's Online Review Report Card

El Paso east location. Joe Battle. They will move your appointments without proper notice. Asked to speak with an office manager. Still haven’t received a response. I do understand that things happen. The system they have in place does not take the customer into account.

Texas Oncology in Plano has excellent staff and facilities. Very patient oriented.

My mother was diagnosed with Metastatic Lung Cancer at the HCA hospital. She was referred to Dr. Baig for treatment. Thats probably the only thing that happened smoothly. We struggled to get her pain medication under control going back and forth to visits without real progress or clarity. I had to move my Mother further North closer to me so that I could help her. When I sent in LOA paperwork I got zero assistance with it. I had to call numerous times to get someone to get back to me. When my Mothers cancer had progressed so badly calling in for help or guidance was a waste of time. They tell you to call an ambulance. We had better treatment at the hospital in the Woodlands. I will also mention that while my mother sat in a hospital bed for weeks dying of cancer complications her Oncology doctor never called her the TX Oncology Dr on site was too busy to see her at the hospital in the woodlands even though they have a oncology Dr on site. I finally got a call back about my LOA paperwork though! 2 WEEKS AFTER MY MOTHER HAD DIED! I had to tell my Mothers so called cancer Dr that she had died due to lack of treatment and complications. These people are a joke. I would never recommend them to anyone. Do not go here do not trust them and do not let your loved ones sit in pain waiting on them to figure out if they care enough while waiting for insurance to tell them so. I truly believe my Mother would have lived longer under better treatment.

I have nothing but good things to say about Texas Oncology. Dr Colton has been incredible as are the nurses and infusion team. I moved here from Philadelphia and was used to an incredible team at the Abrahamson Cancer Center. I was worried I wouldn’t get the same level of care, but my feats were put to rest.

Have never had a good experience here, they don’t listen and don’t care about your concerns. All they want is your money.

Would not recommend Texas Oncology to anyone. My doctor puts in an order for chemo 3 weeks out, I try to follow up. They inform me the day before that there are no openings. They've messed up everything they've tried to schedule, from lab work to chemo infusions. In addition to some treatment issues I no longer have confidence in my care here. Mentioning that I went to the Austin/North location seems irrelevant. Because after reading so many bad reviews I conclude that all locations have bad problems.

Texas Oncology in Midland is wonderful, I highly recommend them.

When my mom was diagnosed with stage IV pancreatic cancer, we trusted Texas Oncology to guide us through the most difficult fight of her life. Sadly, what we experienced was neglect and a lack of transparency. We later learned that my mom had the KRAS G12C mutation, a critical piece of information that connects directly to targeted therapies and clinical trials. Shockingly, this was never shared with us. Families should not have to do their own research to uncover what their doctors already know. Even worse, despite her visible suffering, her pain was never adequately managed under their care. We pleaded for relief, but her pain control was delayed and inconsistent until hospice intervened. Watching her endure that unnecessary suffering was devastating and inhumane. This is not just about one patient, it is about ethics in cancer care. Patients deserve full honesty about their options. They deserve their pain to be taken seriously. They deserve to be treated with dignity and compassion. I am sharing this because my mom deserved better. No other family should have to experience this kind of neglect. Cancer care must be about more than protocols and numbers, it should be about treating patients like human beings.

Texas Oncology’s hematology department is the most incompetent medical office I’ve ever dealt with. They repeatedly failed to order the correct labs, didn’t get the right medications, ignored my requests, and delayed care for weeks. Staff were rude, dismissive, and acted like my health was an inconvenience. Because of their negligence, my surgery had to be canceled — completely avoidable if they’d done their jobs. In my opinion, this place is a risk to patient safety and should be investigated.

Dishonest and not transparent with their billing. Get your credit cards ready. They lied when I was first there or I wouldn't have even started this journey. Now I'm out over $500 for nothing because I have to cancel my procedures. When I first visited the office the prices I had received based on the codes were $360-460 and I knew I had 2 to get done. I told the lady at the desk I could find a way to manage that but I couldn't swing several thousand... Which is what we're talking now. Even my original bill was told was covered by insurance and I paid nothing the day of. I later received a bill for $822 which when I call United Healthcare they said billing that amount for those services was illegal and they made the office discount the cost down to $363. Insurance said the way they coded they first visit it doesn't count as preventative and they don't cover anything until I meet my high deductible. I told the doctor's office that on my first visit when they insisted it would be covered. I called to inquire about this bill and what the future ones would ACTUALLY look like if I got the procedure done I already scheduled. They lied to me again several times on the phone saying things like my insurance did pay a large portion of it and I'm left with the remainder. My insurance didn't pay you anything or cover any of my costs. They made you lower the price of what you billed because it was illegal. Then they say they have to do my procedure in 6 different visits because "they aren't allowed" to do more than 1 at a time. Sounds like a good way to sneak in 6 bills to someone instead of 1. I can't read between the lines of what's true and what's not anymore with this office. These people aren't straight shooters and will tell you whatever you want to hear to skim as much as they can from you. I really needed that procedure and had a babysitter lined up for it and everything. It's a shame; I don't know what I'm going to do now. Doctor Whitney was good though, both skilled and friendly. The nurse and front desk are also friendly when their lying through their teeth. I lost all respect for this doctor on account of how they operate here.