Baylor Scott & White Institute for Rehabilitation's Online Review Report Card

pleasant and professional staff at BSW Institute for Rehabilitation!

Kelly is the best PT. My husband has Parkinsons. Kelly has created a treatment plan that is working to get his core muscles and his walking. We love Kelly. She has helped Mark so much.

The physical therapy here is great and the therapist was even better. I would highly recommend them!

My husband was in the impatient rehab facility for 17 days prior weeks before my husband wasn’t able to walk but when he left the facility he was walking. The team of OT, PT, doctors and speech therapist were phenomenal. My husband has continued out patient therapy and doing great!!!!!

Very caring, gentle and honest

I was at this inpatient rehab facility after my motorcycle accident after coming out of ICU and being transferred to Rehab.The therapist that I had from Speech,OT,PT were all great and I was ok working with them because they made me feel great and wanted to move forward because being in a new life being in a wheelchair is totally different and hard.The seating clinic was also great with me a she also would make me smile. The only issues I had was with some of the nurses and some of the techs,not that bad but being in a wheelchair and being alone in a room during covid was enough. Overall I had a great experience.

She is really nice and passionate about helping other people get back on track.

Thanks for the extra effort made during the winter storm in Dallas. Despite so much of the city closing down the great care and treatment continued all week.

I called to check on my mother and no one has called me back. I called at 8 am and it is 1:00 pm and not one has called me. I called them again at 1:15 pm and was able to get some information from them.

I have received excellent care. Everyone is professional and performs their job well. I would especially like to recognize the young woman who checks patients in and Christopher Taylor, the physical therapist. Thank you for helping me.

This is the second time I have been here, and the doctors, nurses, technicians, and therapist are awesome! The only negative is the dietary team that on more than one occasion did not take meal requests and was served items I would have never requested. Though I brought it to the attention of several people, it did not get any better.Thank you Dr. D for your concern and help in my recovery. I only wished that Baylor’s Sunnyvale doctors had the same dedication and concern that you showed to me!

Warning - do your research and make sure you have thousands of dollars saved up if you plan on making multiple visits to this facility. I went in for one hour-long visit and it cost me nearly $350 ($100 more than the “estimate” I was given), and that’s with insurance. I have seen several physical therapists and the average cost has always hovered around $120, even for hospital-based practices. I was told that I was billed twice - once for an evaluation and once for “general physical therapy.” The entire appointment was an evaluation and no therapeutic services were offered. This is a place that just wants your money and does not care about the patient. I will not be returning and have instead found a different facility that offers much better services and reasonable pricing.

INCREDIBLE rehab facility!!!From the doctors to the janitors… They are some of the best people you’ll ever meet.

After just 3 visits Christina (Tina) has helped me immensely. She is treating me for problems with my gait following radiation and broken hips. She is very observant and intuitive. She is intelligent and thinks out of the box. I am a very fortunate and grateful patient!

Best decision ever made. Staff is amazing and Dr D. Is the best. She is very attentive and goes out her way to make you feel like you are too priority.

Very proficient trainers. Really showed that they cared about me and how I was doing. I met all of my goals -- and now I have much more strength and endurance than when I first came there.

Best decision my family ever made! Because of the intensive holistic approach, I have regained most of my pre injury functions and become a productive citizen again.

Hayden Fowler with my therapist and Baylor Scott White. She works with me and was very kind very patient. She worked on the exercise that I should perfect. She is Simply the Best!

Outstanding! Doctors, nurses, therapists, techs!

Nurse Staff and case workers are amazing