Christine Liu Md's Online Review Report Card

I have never been treated so poorly at a doctors office. I had a kidney infection and was negative for Covid, they refused to see me in person. I waited in my car for over an hour because they would only do a telehealth appt. with me. The office was terrible, but Ms. Liu is a great doctor.

I have never written a review about a doctor until now. I went to Dr. Liu concerning some women's health issues and she made me feel so comfortable through everything. She explained to me very clearly what was going on in my body and the steps we are going to take for treatment. You can tell she loves what she does and wants the best for her patients. I recommend her to anyone!

Dr. Liu was the best Primary Care Physician I have ever had. She was always willing to take the time to make sure I had answers to any questions I had, and that I understood the answers. I had to change my PCP this year because Dr. Liu has left this practice, but she will always be the standard that I will compare my new and future PCP's to.

Made us go through an expensive diagnosis (costing thousands of dollars) for mild sickness.

I am sure Dr Liu is fine, but her staff is unprofessional. I would not recommend this doctor's office. I called looking to get a new primary care physician and everything seemed fine when I made my appointment earlier this week. I was told that I would be receiving my paperwork via email and to keep an eye out for it. After 2 days I had not received an email from the office. I spoke to Darrin who works the front desk, and she was very apologetic this morning. I was told to call back after they return from lunch today to if I do not receive my medical paperwork by then. I called 2 times between 2:30 and 3:00 PM, and left a message since it was not an emergency. I then tried calling back around 3:50 today to let them know I did not receive the paperwork. When I called back, I let the office know i still did not have an email. I was letting Darrin, someone who works in the office, know that I was starting to have some reservations about my visit after the last few days and not receiving the paperwork. While on the phone with Darrin I received an email with no instructions, and was about to ask what to do with the scanned documents. The line disconnected, so I sent an email back to Tammie Wright asking what to do with the attachment since there were no instructions and I didn't know if they expected me to send mt PII via email attachment. Shortly after, Darrin called me to let me know they were cancelling my appointment. I let her know that I would be filing a complaint regarding the office and the unsecure request for medical records and personal information. If you care about your privacy and keeping your personal information secure, avoid this office.

Dr. Liu is a very sweet, patient, and professional doctor. Sometimes she speaks Mandarine to help me understand better. Than you!

How your office is not on the same page????? Me and my husband are new patients, I called to make an appointment they told me Dr.Liu's appointment are full until Sep, I said no it's too long thanks bye, After me my husband called and He made an appointment at the end of July, I called them and told them my husband made an appointment, could you make an appointment at the end of july, She said no , and then she said i call you back today and she never called back,when i call you several times to make an appointment you should understand that i have a problem otherwise I don't need to call and discuss with you and waste my time,Both Are you sure your office is on the same page??? Or depending who answer the phone,I will definitely change my primary doctor, very poor connection with your patient, In California you can not to be unprofessional like this , I'm sorry for you and your clinic.

Dr. Liu is an amazing doc. She cares for myself and my husband. Couldn't ask for a better person to watch over my health and family. She's the greatest. The staff are awesome too!

Dr. Liu sees both me and my husband and she is amazing. She spends time with you, listens to your issues, and doesn't rush you like most Doctors do. I have been through soooo many primary care doctors and Dr. Liu is honestly the first one who really seems to care about you. The office staff is great too! They are all very sweet and professional.

Dr.Liu is a true Professional. She honestly cares about her patients needs. She goes above and beyond for her patients.