Dfw Bariatric Institute's Online Review Report Card

Good Luck on trying to get an appointment !! It took me FOUR (4) attempts since August of 2022 to get something as simple as a CONSULTATION for the medical weight loss program; a …. CON … SUL … TATION! On the FORTH (4th) attempt, I showed up for my appointment at 8:30 am sharp. This was the time slot that I was given when making the appointment. I took off from work only to be told that there wasn’t an appointment showing as scheduled in the system; the only appointment that was shown as scheduled was in August 2022. This is odd/borderline crazy being that I have been trying to get an appointment with NO success. So how is there an appointment showing in the system an entire year ago? Make it make sense is all I’m asking. If things are going left while simply making an appointment for a consultation, then what will happen if I choose to move forward with the program?? I just wish I had read the poor reviews earlier to save time that I really don’t have.

Absolutely a waste of time. Only lies and fairytale to get you in the door. Then the price jumps 5,000. What a joke and waste of time

Dr. Gallagher is awesome. She really cares about her patients. And Sunny takes the time to explain dietary needs and why theyre so important.

Very professional and helpful. I had a great experience!

DON'T EVEN WASTE YOUR TIME!I could not even get past the initial Consultation phase that started in June 2022 (it is now late August 2022) for the following reasons:1). Initial paperwork was claimed to have not been received; Completed for a 2nd time but had to reschedule 2). TWO (2) appointments for the initial consultation was rescheduled and cancelled 3). I paid the consultation fee over the phone after my insurance was verified. I was contacted by "Janet" 1 week later and told: "You need to pay an additional $180 because I misquoted you the consultation fee"4). 24 Hours before the 3rd consultation attempt, I was contacted and told that my original insurance had expired and that I needed to provide them with my new insurance. I stated I would call back in 45 - 1hour as I was at work going into a meeting. I called back in 20 minutes instead with my new insurance provided by my NEW EMPLOYER 3 TIMES AND LEFT MESSAGES EACH TIME FOR A CALL BACK - CALL BACK NEVER HAPPENED! NOTE: During my leaving messages, my appointment was cancelled and rescheduled within this time frame via TEXT MESSAGE4). Day of my appointment (today @ 2:00pm), I am sitting in the virtual consultation waiting for Dr. Kukreja. At 2:15pm I received a TEXT MESSAGE FROM JANET asking to call the office. Janet (very aloof as always) stated that my appointment has been cancelled because of the expired insurance. I told her that I have new insurance through my new employe but I was very taken aback by sitting in the virtual room waiting for 15 minutes for the Consultation that I already paid for. I also explained to her that all she needs to do is check the office voicemail and she could then verify that I left 3 message. Janet stated (in her usual, could careless, ALOOF tone) that she "had no knowledge of the voice messages" and continued to ask for my new insurance information.Ultimately, I spent an additional 10 minutes asking Janet: "Why should I continue with the service if this is how a potential patient is treated during the consultation phase? What would change once I am a new patient? Janet's answer to me was to again ask me for my new insurance information; I just terminated the call; I refuse to throw away my hard earned money nor insurance to such a poorly ran from office. Absolutely NOT

MY BARRIATRIC CONSULT WAS AMAZING THE DOCTOR WAS VERY INFORMATIVE AND UNDERSTANDING OF MY SITUATION. HE ALSO WAS VERY HELPFUL WITH WEIGHT LOSS TIPS AND VERY NICE. I WOULD DEFINATELY RECOMMEND.

DR. THOMPSON, HANDS DOWN, SO SWEET AND CARING!!!!!!!!

Not for sure what's going on but I emailed my paperwork and emailed them 3 times and no one has yet to respond to me or my paperwork. I'm currently researching bariatric services and am not having a good onboarding experience with these folks. Losing trust this way for such an important surgery doesn't seem like something anyone in patient care should do. Patient care starts with the administrative process and if this is how they do things don't think it's safe or a good idea to do a surgical procedure with them.

Extremely unorganized, nobody ever seems to have any answers

This is the worst place. I had surgery on 07/25/19. First while in the hospital the Dr didnt come in after surgery to let me or my fiance know how things went,didnt check on me not once. No one checked my incisions while I was there. I asked 2 different nurses how my surgery went,I was told the Dr would explain or already did and I was probably still out of it. The day I was released to go home,some Dr I never met came in my room,looked and my chart,my chart the I was keeping for liquid intake,and walking. And stated I am doing great and could go home. Never checked my incisions,nothing... Once I got home,over the weekend I text Henry the PA from Arlington location,he reploed back. I was still having concerning issues as of Mon so I called the Arlington location. As I was speaking with Henry and explaining to him what was going on,he laughed,litteraly laughed at me. At that point I was done talking with him. I phoned the Rockwall location,spoke with a very nice woman,she asked me to expalin to her what was going on,so I did. She assured me the PA would call me to discuss this. Well she called,but I must have been sleeping. So I called right back,and didnt get her but told them I was returning the call. Next call I got was to confirm my post op,and that if I have any issues to please call. Umm I did, and yet I am still waiting. So I called again today,and I am still waiting...... horrible.