Dfw Home Health's Online Review Report Card

When choosing a home health care company for yourself, or a loved one’s therapy, do yourself a HUGE favor, and pick another company. They discharged my mom without any notification, and some of the “therapists” were very unprofessional, in my opinion. As I said…choose another company.

With this company for close to two years. I was discharged without anyone from the office calling me . There is rumor that some complaint was filed against but no one in management called to ask me about it. A nurse was sent to my home to discharge me and was unclear of the reason behind it. This company needs to work on their Communication skills. They can not keep good nurses on. I have lost count on how many different nurses went to work else during my time with them. This is the first time some issue came up and no one ( from management ) took the time to discuss it with me

The very beginning of the process was fine, I called the Co's and Mr. Lu had listened to me and had given me a all the Info. to apply for their Physical Therapy at home since because my chronic & severe back pain and being in a home-bound state... Then once I have been approved by My Doctor, someone had called me to do the Evaluation, and then a very nice young lady-Therapy specialist had reached out to me to schedule the First therapy session. Right after the "Intake" had been done. But, for the next therapy session (home visit) It was SOMEONE ELSE, and Not my designated therapist, who wanted to come in, Instead. I preferred to wait for My therapist, instead. It never happened, since Ms. K. was sent someplace Else every single time ! The Co-DFW that has been purchased by LCH Group just recently (that provides nurses and therapists) and Do Not work in tandem to provide a good stable, services: They are unpredictable and inconsistent. And One Hand doesn't know what the other (hand) does: there is NOT a Single Responsible party or a Person who would Assume the responsibility for their Actions- they just Play phone games with a client, and FOOTBALLING You from one to another ! It is Not the Provider to guarantee solid quality Home Services, look someplace else !

This place only have one person in the whole DFW area . She has canceled,she has been a no show or no call. She thinks everyone is on her time. This place need to hire more people to bath people. Most people get one bath a week. This is ridiculous the way they treat the elderly

Truly the WORST - Very unprofessional. Between Dallas and McKenney Office there's NO communication. My mother Did NOT GET THERAPY for 4 weeks and we got a New Agency because of this. Please GO SOMEWHERE ELSE and trust bad reviews- unfortunately, they are true.

We have used this company for my husband and myself they are excellent. Like all companies, they have challenges, mainly schedule proceedings and staffing. We have been blessed to have Nurse Venessa l. She is one of the most competent, caring, and professional young ladies one could be in the care of. A jewel of a person and follow up. We can say nothing but good things about our OT and PT team.any hick ups we have had are off set by the staff.

This company came highly recommended from someone who is rarely happy with any service. Every nurse that saw me was great! I told the Manager that most companies has at least one bad apple! I never saw any bad apple here! My experience was great from everyone here! Would recommend this company!!

I have had the pleasure of collaborating with this office and I am very impressed with the communication from the amazing administration and work ethic of thier Awesome Providers.

No problem

I have been so pleased with the care provided by DFW home health. Consistently professional care.