Etre Belle Beauty And Medical Spa's Online Review Report Card

I have been going to Etre Belle for services for a little over a year. The last time I was in, a woman who introduced herself as the new owner looked at my debit card receipt and told me that I shouldn't tip her staff so much and all but insisted I change the tip amount while pushing the slip and pen toward me across the counter. I smiled and explained that her staff member takes very good care of me when I visit and also is the only person that I will visit for these services. I was taken aback but dismissed it as a lack of manners and didn't want to become involved further. Two visits ago, Etre Belle sold me a package in which I prepaid for a 3 visit series (in cash) of one type of treatment. After the first of three treatments I decided I did not like the treatment type at all and asked to use the credit for the same treatment type that I have received there frequently in the past. After calling Louis four times, I finally get her on the phone and she told that I would not receive credit for the cash that I paid unless I used it for services that I have never used there or use at all. The excuse was she is the "new" owner was not paid for the cash that I paid earlier before she purchased this company. However, when you purchase a company, there is a line item on the financials for customer credits/pre-payments and it is considered the same as cash in the bank on a financial statement. Louis refuses to allow me to use the service that I have been coming to there for and is willing to lose a faithful client over the ridiculously small amount of $600. What a mistake. I am glad to be handling this is court where she will have to refund me my $600 plus court costs. I cannot believe how this woman treats people, her total lack of business acumen and complete absence of respect for her staff's clientele. Shameful.

I have always been happy with my laser treatments BUT the receptionist they have are terrible. I have had 5 laser treatments and have had issues with 3 of my appointments. Issue 1 and 2 were them randomly moving my appointment without calling to ask what time would work for me. I only found out that it was moved when they called to confirm it. Both times I was put in a time slot that I could not make so I had to completely rescheduled. Issue #3 was today when I arrived 10min before my scheduled time which was confirmed with a phone call to me today. I checked in and waited. The receptionist was kind and kept me updated on the status of my service provider since she was "running late". After waiting 40mins, a different service provider asked me about my appointment. This is when I found out that I was rescheduled with a different person and they had down that I requested to only see that person who obviously did not have an actual open time slot at my appointment time. None of this was done by me. I finally was seen and as always the laser treatment was great. I am shocked that this continues to happen and will not be coming back after the sessions I prepurchased are done.

Ask for Becky. She is knowledgeable and friendly which seems rare in the facial business.

I love this place! Mia is awesome at laser hair removal and Heather is fantastic at Botox! I would recommend this place to anyone!

Amazing service today from Becky. Mini Fraxel. Zero pain or down time.Just feels like a mild sun burn after a day at the beach. Becky is professional and knowledgeable in all the latest laser and skin care techniques. Definitely recommend having this done with Becky!