James W. Aston Ambulatory Care Center - Ut Southwestern's Online Review Report Card

My spouse is battling a very hard diagnosis. His team are amazingly trying to help. He had brain surgery and he seems to be functioning well. Dr. Patel is an amazing, skilled surgeon. The doctors, nurses all seem concerned. Dr. Patel’s sister another neurosurgeon also stopped by and was very compassionate. The facility is very well designed. We come from Odessa for care. He would have not made it this long in Odessa. It’s a shame that all Americans can’t have access to this type of caring environment.

Love it here; these guys saved my brain, heart, and body- long recovery- but it was ensured Dr. Kowalske is amazing; and Dr. Commodore is beautiful

If you're going to force people to valet by not offering a self park option the least you can do is adequately staff your valet so people can park/leave in a timely manner. I've been to this building multiple times over the past 3 years for appointments and valet is constantly chaotic and takes forever. UTSW needs to do something about this. You're building multiple billion $ hospitals in the area but you can't pay a couple extra valet guys? Get it together.

Taking patients to the curb after coercion to sign discharge papers and a release of liability is not “compassionate.” It is irresponsible, inhumane and defies all aspects of decency. Patients are there for treatment and or surgery — in my husband’s case, open heart surgery. He was discharged and left on the curb without even a call to me from a nurse or staff member to tell me when or where to pick him up. This is shameful and wreck-less. You can’t have sick patients sign documents when they are on medication and not of sound body or mind and think this is a legal agreement. It will not hold up in a court of law. What is the point of your “cutting edge technology” when you leave patients to fend for themselves on a curb. You aren’t running a hotel. It is a hospital.

Valet takes up entire entrance causing a traffic that is ridiculous. Imagine being at a hospital/clinic and having to wait in line to park your car

Devin Trousdale needs his licensure revoked for ethics violations.

Today my 90 yr old Mom and I were at the Ashton building & after bad doctor's visit had to wait 2hrs for skilled nursing taxi, Mom in wheelchair. I knocked over soft drink in lounge & Danait from Guest Services walking by saw it and stopped to help, bringing paper towels, then sent custodial. Later, Mom had to go to RR. NO ONE could help her at Ashton building, then when she had an accident and I asked for a diaper, no one would help. I took her to women's RR myself (I'm male & new at all this). When I came out to look for nurse, I saw Danait and asked her for help. She had a diaper for me in 2 minutes. She was our angel today. I wish there was a way to leave a thank you so her bosses at UTSW Ashton know, but I don't see any email contact info. She probably thought I was nuts gushing about her help, but when you're having a horrible day and just one Danait comes along--wow. This ***** is for her.

If you have any neurological issues go somewhere else but here. Least helpful place I have ever been.

Very nice

UTSW just sent out a notice, effective August 2025 they're going to start charging for using their messaging portal !!! What next, they're going to start charging for phone calls tooo?