North Texas Infectious Disease Consultants's Online Review Report Card

hate to see Dr. Golden leave, he was excellent with a good memory about the patient and attentive to detail. He resolved a chronic UTI infection that a urologist could not, i felt more confidence with NTIDC experience in finding the right med for the infection.

WOW! I'm an RN and just got a "private number" call from this place and they left a vm about a VERY SICK patient. They are VERY LUCKY I called back the answering service as most people would not. They need to be very careful to get the correct number to call their patients in an URGENT medical situation like this when a patient reports temp of 105° I wouldn't take my dog to these people. You are welcome!

Dr. Bettachi is a brilliant physician. I have seen him several times in the hospital setting at Baylor. He’s an excellent listener, he includes me as a team member and we make decisions together about my care. It’s a two-way street, and in our healthcare system you must advocate for yourself. Dr. Bettachi makes that easy because I feel like he values my input. Still, he’s gonna tell it like it is. He also cares enough to contact my regular outpatient ID specialist by phone and keeps her up to date on events during my unfortunately frequent hospital stays. He’s among the very best of my healthcare team.

I’ve met with Dr. Golden on a number of occasions. He has always started with a smile and “how are you feeling” !!!! I look forward to seeing him and being able to talk to him (even though I speak over him mostly lol) I just wanted to give a huge thank you on how genuinely cared for you make me feel, Like I’m the only patient you have to oversee! BLESS YOU , Kaylee M

I have been going here since 2012 and wouldn’t go anywhere else. I’m always treated so special and so kind. These folk are the best. A big shout out to Erin..much love! I miss you guys.

I have been a patient of Dr. Golden let me tell you this office, staff, nurses and the Dr. himself took the best care of me after I was diagnosed with a serious infection. I will always refer back to this office when needed.

Great medical practice that takes care of any specialty. I thought I had lymes disease and they took my appt immediately and did testing, thankfully it was negative.

as working in the medical field and from my Dr's Office trying to refer a pt out by far bad experience on the phone for just asking simple clinical questions , staff can be rude over the phone

By far of the worst specialty practices of its kind I've yet to experience. As a 3rd time patient, I've only stayed with them this long < 1 year because they are of a collective group 'supposedly' on the cutting edge of research and practice in its field as backed by the North Texas Infusion Center. However, big names don't necessarily make for good practices, and that is certainly the case for North Texas Disease Consultants. Three strikes, and you're out so this was certainly the last time I visit this facility or its sister office in North Park on 9301 N Central Expressway #310, Dallas, TX 75231. Under the supervision of practictioner Erin M. Duhaime, I followed up due to medical concerns and on my on reconnaissance, initiated a full panel test. Before the results of the test, she gave me medication. However, the medication was only necessary should I have been in serious health condition, which the test showed. Here is the major part: after the results of the test(returned in less then 72 hours), she did not communicate to me in any form(phone or secure message) that the test results did NOT indicate I had any health concerns that warranted my taking the medication. NOT knowing this vital piece of information and NOT having been communicated to me, I continued to take her prescribed medication anyways to my detriment. She(Erin Duhaime) later requested that I come in again in July 22, 2019 only to "lecture and remind" me of the purpose and overall ethics of their practice. Initially, the appointment requested by Erin for me to come in was for urgent purposes related to my immediate health. However this was not the case when I found out from their non-medical practitioner or 'director of the group and coordinator'. Mind you, I left work for this so called "lecture appointment". To top it, my assigned practitioner of the North Texas Infectious Disease Consultants in Downtown Dallas was not present when I arrived. There's something called 15 minute grace, and I called ahead of time and during the 15 minute period that I was on my way up to their office only for their administration to re-assure me that my doctor was waiting and there was no need for concern since I not only confirmed my appointment online the business day ahead but also was in twice contact with her on the phone before entering the office to check-in. Then, it became a game of semantics. The same front office administrative employee claimed my arriving 18 minutes late instead of 15 minutes late so its their policy to cancel the appointment. Again, I must stress that I was in constant communication that I was running a few minutes late, and that the Baylor Medical Complex in Downtown Dallas is complex to say the least in terms of its organization and parking structure. Nevertheless, North Texas Diseases Consultants has 5 other medically licensed practitioners in the same specialty of whom several I saw present. I pressed, verbally that since I'm already here in the office and drove an hour and took off work that I should just be able to see one of their other practitioners when time lets up. They all work as a group, a team and my practitioner has notes or should have notes and records on me so that in the case of an urgent matter, another practitioner can take over in her absence. However, according to the director, "this is NOW how things work". Despite other practitioners available, she said further that I am assigned to Erin Duhaime and therefore could only see her despite all their members being part of the same group and accepting the same insurance. The services coordinator and director spoke to me individually, and that's when I learned that I had no health issues that warranted their request for me to come in ASAP, and that the test results which she printed out and gave to me yielded nothing reactive. Overall, the group was a waste of time, effort and energy & it is with upmost regret that I went with the North Texas Disease Consultants.

As a long time paraplegic and frequent UTI patient the "business" of healthcare can be frustrating. The doctors and staff of the Worth St location (and I am sure North Park as well) make every request and visit into a collaborative effort between them and me. Our goal is my best outcome and I consider many of them friends and all of them "the best of the best".