Eclipse Massage & Spa's Online Review Report Card
Eclipse Massage & Spa
4.8
Average Star Rating
173
Total Reviews
8
Recent Reviews
2
Review Sites Found
Accepts Medicare
Yes
Source: data.cms.gov Check DocInfo.Org for any disciplinary action against this provider.
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Review Summary
Eclipse Massage & Spa received 95.4% positive feedback, with patients praising the relaxing atmosphere, professional therapists, and excellent massage services. However, 4.6% of the feedback was negative, primarily citing communication issues and unexpected charges. Overall, the spa is celebrated for its soothing environment, yet it needs better communication of pricing.ScoreDoc Score
Sentiment Analysis
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Sentiment Analysis
Online Reviews Breakdown
Facebook
List of Eclipse Massage & Spa's Reviews
Carolyn is absolutely amazing. She found every issue, top to bottom. 10 out of 10, totally recommend. Afterwards she explained her findings and relieved a weeklong headache! Outstanding!
Reviewed On Yelp
Carolyn has been working with me on my shoulder/neck from a trauma accident. She’s been my pain relief, to help me keep on healing and recovering. I highly recommend her. Informative, helpful, listens, and is very knowledgeable in what she does!
Reviewed On Google
Saw the company in the suggested section, booked an appointment and got service in less than 1hr. The Ambiance of the spa is excellent and very relaxing. Customer service is 10/10
Reviewed On Google
Karrie took such good care of me when I came in during my lunch break with really bad head, neck, and tmj pain. I left feeling so much better, and I will definitely be back.
Reviewed On Google
SO relaxing! Calm, relaxing atmosphere, fair pricing and no pushy "you have to get a membership" sales tactics. Ali is amazing! Perfect pressure, super polite and friendly.
Reviewed On Yelp
AVOID this place: Receptionists need better training and communication on how to explain transactions of gift card purchases and inform the customer they are deducting from your gift as well as the balance of the gift card after they deduct for the transactions. Also a lack of communication of pricing and consultation fees of $25.00 they failed to inform they are utilizing the gift card for the consultation transaction. I was told my massage was $120 but they deducted $165 from my gift card. Very bad customer service and lack of knowledge. A total headache utilizing my gift card. Karina the Supervisor talked over me trying to prove her point which is unprofessional as Manager. Granted I had to call a staff that no longer works there to see what services I did get complete because they couldn't explain that dates and times of services. You printed out a document that made no sense to me and as mentioned you must communicate the transaction along with receipt after each service upon redeeming the gift card. Your accounting is a tally that only makes sense to an employee and still then your receptionist repeated she couldn't explain the $25 fee either she mentioned it would tack off my service and once again lack of communication. Back to Beyond Beaute for me and my family..thought Id give you try but obviously did not go very well.
Reviewed On Yelp
I just got the best message of my life with Karrie (sorry if I used the wrong spelling). I let her do whatever she thought best for my situation and my goodness- it was the best! So relaxing and I can look side to side and up without my neck pinching or grabbing. Amazing. I will definitely be back. Thank you!
Reviewed On Google
From the moment I called to schedule my appointment, everyone at Eclipse has been so kind and welcoming. I asked Karina several questions over the phone and she was very professional and knowledgeable. Love this place!
Reviewed On Google
Great experience. 5 stars.
Reviewed On Google
Me fascinó 🤗🤗🤗
Reviewed On Google
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Selection Criteria
All the information you see here is based on our analysis of internet reviews across the seven major review platforms most used by consumers during their healthcare provider selection. The platforms we selected are Google, WebMD, Yelp, HealthGrades, Facebook, RateMDs, and Vitals. The analysis algorithm uses the compiled data of average score, recency of reviews, number of reviews, and the sentiment expressed in the written comments. It then assigns weight to each parameter based on the available research on how consumers use reviews in their doctor selection process. This report is designed to help identify the doctors with the best overall review score in an area and does not reflect the doctors' competence.
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