MInor Emergency Of Denton- Denton's Online Review Report Card

I went here on Friday since my primary doctor wasn’t able till two weeks from Friday. What started as a cough and runny nose. I went to the front desk and checked in. Unfortunately they didn’t take my insurance unless it’s PPO so beware. I had to pay out of pocket. I was already feeling horrible, so I said to do everything. I told John M. who I thought was the doctor 🧑‍⚕️ which is the FNP 😕 smh to give me everything. I got tested for flu and COVID. Flu came out negative but COVID was positive. After that I was just told to get over the counter items. Wasn’t even prescribed antibiotics. And paid $267.00 for pretty much nothing. Went to community pharmacy next door to get some stuff since I was already frustrated. They were kind and understanding. But now I’m hesitant on coming back. Minor Emergency used to not be like this before. Usually the nurse would come in then their doctor for an evaluation. Just feels like the patient care and understanding is declining.

You will be waiting forever even for something simple like a drug test, and the staff doesn't care.

Typical DOT physical. Got here right at 8 in and out in less than an hour. Had to stay a lil long due to trying to get my CPAP usage sent to them. Make sure you come prepared if you’re using one.

The only issue we had was several people there for a DOT physical and came in having to pee and the front desk says you have to wait for a nurse instead of just showing you to the restroom. Made us and another person wait an hour having to pee.

We moved recently to the area and this was our first visit to this urgent care for my wife’s broken ankle. The front office were outright unwelcoming and made us feel like an outsider. We sat patiently for 30 mins and there was no communication on wait time or what’s next. When i asked they said all rooms are busy and we waited further for 20 mins but again no communication or basic courtesy to say sorry about the wait or just give some tentative time. Then out of frustration i said we can’t wait more as my wife is in pain and they non chalantly said “ok” and we just came out. They simply didn’t care even though they are supposedly providing urgent care. I went to CareNow nearby and everything went smoothly.

They require you to present a physical copy of the insurance card for every visit. They won't accept digital copies and it doesn't matter if you were just here.

After seeing multiple providers through this week (Mar28,29) was seen here 4/1 and the issue I was having was diagnosed, addressed and resolved quickly and efficiently. I have been dealing with this issue since Sunday and finally it is resolved!!! I am beyond grateful as I was on the verge of thinking I would have to go to an Emergency Room or wait until Monday to try and get a referral from my primary care in order to get treated. Kudos to the staff and dr !!!!!

This is without hesitation the last place I would go. I waited 3 hours to have a COVID test, streptococcus test, X-ray taken. The doctor was obnoxious and rude. He didn’t introduce himself when he entered the exam room and plopped onto a chair. Neither the doctor or nurse came back into the exam room to advise me of the test results. We left the exam room after waiting another 30 to 45 minutes. I told the nurse that I had waited long enough. She asked the doctor if he was going back in to speak to me. He didn’t have the courtesy to look at me or address me and mumbled an answer, while looking at his computer, keeping his back towards me. I was able to get the test results by phone. Very poor representation of a medical facility.

Today is 2/14/22. As of a month ago I visited this clinic for a DOT physical my blood sugar was high A1C was high It was at 10.5 The doctor on duty denied me for my physical I was upset but then again I'm a 60 year old man now realizing it at the time she probably saved my life. I went back today and passed my physical. If she would have passed me at the time I would not be in the position I am in now my A1c Yes now 7.8 an getting better I know it's unusual but I wanna thank the doctor that turned me down truly out of my heart thank you.

The rate from when I walked in to when I was seen was really quick and everyone was so nice! Made my visit very comfortable and caring and I would definitely recommend!