Andrea Brown's Online Review Report Card

I've Been a Patient For Years & know 1 Dr is Perfect. Learn too Share W/Your Provider The Concerns That You Have About The MEDICAL CARE Not Just for You. BUT! For Older Patient's. In Other Words We're All PATIENT Advocate to Get Better Medical Care. Before Your Doctor's Appointments Write Down Your Concerns. If Something is Going On W/You That Is Unusual or Not Write It Down, Time it No Matter How Long It Last That Way You Are Prepared.In All PCP OFFICES, Hospitals For ALL Patient's Purposes, Privacy, Protection, Safety, THE DOCTOR'S SHOULD LISTEN. I SHARE THIS BC, I'VE WORKED IN Management @HOSPITAL SETTING. Patient'sN Wld Voice Their CONCERNS & NEEDS.

Employees seem as if they do not care. They require you before you can have a real visit to have a unnecessary first visit that you cant be seen and you have to pay for it

So, being new to the area I was looking for a new female Doctor. She's in my network. Never met her. I see her assistant P.A. and she's very nice. I know its 2020 and we are in a pandemic but I have a insurance co pay and I cant afford to keep going to appointments. I sometimes forget the staff knows we are on hold. I gave 3 stars because I dont know how hard all this is for them during this pandemic but I need better service if you're getting my hard earned money.

AWESOME DOCTOR! AWESOME EXPERIENCE! I recently assisted my ailing, limited English speaking friend during a virtual appointment with her doctor, Dr. Andrea Brown, located in DeSoto, TX. Dr. Brown is extremely patient, taking time to listen intently to the issues my friend was having. In addition, Dr. Brown asked many questions in order to gain a thorough understanding of those issues. Dr. Brown is exceptionally knowledgeable and devised a detailed plan to address and correct my friend’s problems. She is kind and possesses a warm presence that fosters a relaxed, comfortable experience during a visit with her. Dr. Brown's nursing and office staffs are efficient and kind, offering guidance and help to secure a prompt appointment. If you are in need of an awesome doctor, search no further than Dr. Andrea Brown.

DONT WASTE YOUR TIME. The office staff is unorganized and rude. I was told the doctor is not seeing patients in person and was only doing virtual apts in Nov. That should've been my first sign... The receptionist instructed me to email a copy of my drivers license and insurance card to an unsecured email address. When I asked about a secured email address, encryption, and/or a secured portal - the receptionist couldn't answer any of my questions. In between saying she didn't know, her tone became rude, short, and off putting. I asked to speak with the office manager. He was very nice and offered to send me the link to a secure portal. I registered for and accessed the link he sent, only to realize the link didn't have any features for me to securely upload my personal documents. Long story short, because the office never received my info ... which is their fault ... and they didn't even bother to keep the virtual apt.• Rude• Incompetent• Non-responsive• Unorganized• Risk patient personal informationDon't put yourself at risk. This office is one email away from making the news. There are too many doctors in the area to settle for horrible service.

Love the office, the staff was very patient and everyone had the same goal in mind. To ensure needs were being met and concerns were addressed in regards to the patient. Thank you!

How can this facility still have clients..Appointment was at 11:45am got here at 11:40 ,why are we still here at 1:40 pm and waiting...No reason a patient has to be waiting this long....

Worst customer service ever. Staff is extremely unprofessional and not helpful. I will never return.

This the worst doctor office in DeSoto

My mother and I have been patients at this doctor’s office for over a decade and we both have had horrible experiences. We have only been patients that long because we have not had the time to look for another PCP and rarely need treatment anyway. I am writing this review for my mother mainly, but I definitely have some stories of my own. My mother was given a referral by a specialist for a sinus condition that is causing her blood pressure to shoot up and she needs surgery to fix it. She had to reschedule her appointment with the specialist several times because Dr. Brown’s office never completed the approvals needed. My mother was calling for a week and they would never answer the phone or return her calls. She finally had to go up there in person today only to see the women at the front desk allowing the phones to ring without answer. There were no other patients in the lobby. They were also very rude to her when she stated she had been calling for several days. They have no sense of urgency, no respect, and have misdiagnosed myself and my mother many times. I will NEVER go back. Save yourself the trouble as well.