Austin Regional Clinic's Online Review Report Card

Don’t go here I too wanted a doctor at this clinic to be my new primary care doctor like other reviewers after moving out to Dripping from Circle C. However I will not be going back. Dr. Steed is paranoid and hyper focused on her possible personal wrongdoing for a completely benign request rather than providing care for patients. I was requesting help with therapeutic options for my injuries rather than resorting to taking pharmaceuticals and was told after a 10 minute conversation with her that there was no proof of my injuries so she could be charged with fraud What? I was asking for a statement and “script” from her for a tax break on a hot tub. It is a program that the state of Texas offers citizens. Update another doctor at ARC on South 1st in Austin actually took the time to educate themselves on what I was asking about and helped me with my request. I am a 50 year old woman moderately overweight with 2 serious past knee injuries one knee from a motorcycle accident 10 years ago and the other from skateboarding in my teens Both have had lasting effects. I have plantar fasciitis a slipped vertebrae spondylolisthesis and a recent knee and shoulder injury from a skisnow sledding trip in 2019. No surprise after all this I also have anxiety. Lol. All of these conditions could be more manageable with the aid of a hot tub. And before you decide that I am too bougie for complaining about not getting a tax break on a hot tub we don’t have a regular tub. Getting a freestanding plug and play hot tub was much cheaper than remodeling a bathroom. Even without the past injuries friends my age feel more achy than they used to. 50 is not old but it is definitely the age when through new aches and pains you are reminded of all the abuse you have put your body through. I guess Dr. Steed does not realize that. Is this ignorance ageism or wanting me to take drugs instead so they can get kickbacks from big pharma?

I have had so many bad experiences at this location its not even funny. Ive been with ARC for almost 20 years and never had a single issue until this location opened up. Dr Steed is the only good thing about this location. My husband and I are both sick right now and he went to a different location and they ran every test in the book on him. I went to this location nothing. I was told to hydrate. Ive been sick for 4 months now. Im going to find another clinic.

Dr Steed has been extremely helpful and concerned with my overall heath. I have been here several times and have made this facility my home. The treatment is far greater than the South Austin location or the Kyle location. Dr Steed truly is concerned and willing to help way more than any other Dr I have seen.

Dont go there for Covid 19 test Will be made to wait in your vehicle outside even when 90 degrees Even with mask and social distancing

They’ll fraudulently bill your credit card. Be careful.

Really unprofessional. It’s no surprise this is a 3 star reviewed facility. I was told all my symptoms were made up in my head. That they were resulting from a mental health disorder. Which is really interesting because my mental health is in perfectly good shape. How do I come in with “acute elevated Hemoglobin” fatigue body aches constantly and persistent stomach pain. But it’s “all in my head”. I swear if I find out its a more severe illness especially if its life threatening. I will put this business and doctor on blast. I’m tired of negligent doctors putting peoples health at risk because your too proud to help them get better. We go to you for help and you fail us.

In the middle of a disaster of Feb.2021. I can’t get a physician to reorder my BP meds that I have been on for years I also saw an ARC physician less than a year ago. This place has NO heart for a community in disaster mode. I will not return.

Nice new building but they cannot verify insurance at the office. Phone number that is given to verify from their main office is filled with incompetent people. I have no idea how ARC has so many locations when they are so slow and incompetent

I visited this office for our annual employer physical. Dr. Kielhorn happened to inquire if I had other concerns. I mentioned a few. He did not hesitate to jump into action and ensured I left informed of my concerns and treatment plan. He showed genuine concern and exceeded my expectations.

To me the sign of a good doctor is listening and putting patients first. Dr. Kielhorn was a very challenging doctor who talked at me and down to me instead of listening. He went on a rant about the flu and prescription medicine facts and failed to treat me as a person. I am severely disappointed and will not be returning. It’s a pity because I was hoping to find a good primary care doctor at this location.