Andres Enriquez's Online Review Report Card

The girl at the front desk is ridiculous

Amazing clinic. Him and his NP’s have taken great care of me and my husband. No complaints. We’ve been seen by all of them. Always helpful, respectful and up to date with management guidelines. I see some people on here complain about waiting. I’ve never had to wait long since there are three practitioners, and even if you do have a wait, there’s probably someone more emergent in there than you. Best clinic I’ve gone too in a long time.

I went to Dr. Enriquez with my parents. My mom has asthma and he wrote a prescription for her medication which was running out. The doctor forgot to put the date on one of the prescriptions. Costco called and they never got back to them. My mom called the doctor’s office yesterday and they told her they would call it in, but didn’t . Then we just called again, we were put on hold and when they finally answered and I told the assistant that we are just waiting for a date to get verified with Costco, she said, “Oh they haven’t talked to you yet? Please hold.”So we waited and the next time they answered after the hold they just hung up on us as soon as we explained why we were waiting again. Now they won’t answer the phone. We paid for the doctor’s visit, but will now need to go to another doctor to get the medication she desperately needs. Very sad about the bad service. One little error by the doctor could have been resolved very easily.

Terrible care both from him and his nurse practitioner. Only after money. Wish I had read these reviews BEFORE I went.

Calling to get a fax number, Lydia answered, and Put me on hold for 15 minutes.

Dr. Enriquez is probably one of the best family doctors in El Paso . He and his staff are outstanding doctors that know how to treat and take great care of their patients.

Dr. Enriquez is an excellent doctor. He is very through and listens carefully to your needs.

Would never recommend this FRAUD. Have not seen or talked to anyone from his office since February but he has billed Medicare and us every month since covid. Check your bill before you pay.

He listened to my concerns and treated me with patience and dignity. He’s been our family physician since my children were young. His RN NP Esperanza is excellent. Overall outstanding practice on the Westside ??

Appointments available which is good. Be prepared for longer wait time due to the walk-in traffic if no appointment made. Overall, been very pleased with the Doctor and his entire staff.

Every month it's different, they tell you one thing then do another.. it keeps getting worse and worse. They do not have anything organized. BRENDA in the front was not very professional and smirked(laughed) at my needs. No thank you! Thank God their are Soo many other offices in the areaDr. Enriqurez, you were my childhood hero... Guess everyone needs to sellout and retire sometimeI have to add to this complaint, because fmc didn't tell me my Dr. Kim would be out of town for 1 month!!!(according to Brenda) My life has been hell trying to find another and re- explain what was so hard to talk about in the first place, to a new Dr. That doesn't know. Just save your self the trouble and go to another office....seriously

Dr.Enriqez is one of the best Dr's in El Paso.

Dr. Enriquez and his staff from the front desk to assistants to nurse practitioners have always gone above and beyond the call of duty. Having had experiences with other Medical offices across this great country I will still always come back to where they get the job done!!!!

Andrés is clear and honest. Not many people like to be told the truth on their diagnosis. He won’t sugar coat anything. Stay away from bad reviews. His a great doctor.

Went in because over the counter medication was not helping with my illness so I figured I go to a Doctor to get something a little stronger for my allergies. This quack then went ahead and prescribed me the same over the counter medication I could have picked out on my own or with the help of a pharmacist. Don't waste your money or time with this 2 cent cereal box licensed phoney. Was beyond pissed!!!

Always good care and I've been going for 7 years . Have 3 kids . They take walk ins . Good place for ear infections , soar throats and flu. Usually use this place when my kids doctor is swamped . Don't know about the other two reviews sounds like one of them was more about policy .

The team at Franklin Medical are exceptionally professional and caring. Dr..Andy Enriquez is a good man and genuinely cares about his patients. I highly recommend them to anyone.

I had to schedule an appointment and go in for them to tell me that the Doctor is not accepting new patients at this time. I had made my appointment and was told that there would be no issues with my appointment. I was then promptly called and told that if I did not make the appointment, I would be charged $75 for basically wasting their time. I drive all the way over there, taking time out of my schedule, to sit in a waiting room filling out paperwork for an hour, just to have the receptionist tell me, they aren't taking new patients. Why would you be making appointments with new patients if your aren't accepting new patients? To try and cash in on $75? So if I waste their time I'm getting charged, but if they waste mine it's perfectly ok? Very unprofessional. Don't waste your time with them.

Good doctors and his doctors

Horrible experience.went in with extreme pain.left in exam room for very long time and did not get treatment.went to urgent care around corner and was treated in 10 min.will never use or recommend.they need to stop seeing new patients since it seems they cant keep up pace to take care of patients in serious pain.