Azul Medspa West Laser Clinic & Skin Care's Online Review Report Card
Azul Medspa West Laser Clinic & Skin Care
4.6
Average Star Rating
123
Total Reviews
20
Recent Reviews
3
Review Sites Found
Accepts Medicare
No
Source: data.cms.gov Check DocInfo.Org for any disciplinary action against this provider.
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Review Summary
Azul Medspa received 87.0% positive feedback, with patients praising the professionalism, friendly staff, and excellent service. However, 13.0% of the feedback was negative, primarily citing inconsistent service, billing issues, and failed treatments. Overall, the practice excels in customer care yet needs to improve consistency and communication.ScoreDoc Score
Sentiment Analysis
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Sentiment Analysis
Online Reviews Breakdown
Facebook
List of Azul Medspa West Laser Clinic & Skin Care's Reviews
First time here medspa west & i absolutely loved it , from the lady in the front desk very welcoming and Marissa was very nice ! Its a a beautiful clinic, i will be coming back ! Thank you ❤️
Reviewed On Google
The drive over here was more painful than the experience itself. Patient and understanding. It was quick and painless, friendly staff. Definitely recommend to those inquiring services.
Reviewed On Google
I am not one to post any reviews but I'm very disappointed with my experience at Azul Medspa. We had previously discussed using the remaining half syringe of filler with injector Jennifer at my next visit. When I returned, I was scheduled with a different injector which I was not happy about. I'm told there was no remaining half product left and no record of that agreement or from Jennifer. She spoke with Jennifer (who wasn't in the office), and then told me Jennifer denied any remaining product was left and denied the conversation due to the whole product was used. After speaking with her manager, I was told "there's nothing we can do" and that I'd hear from Jennifer the following Monday. I was not about to argue with the injector that was not there present during our discussion. It's now been a couple of days--no call, no follow-up from Jennifer, or her manager. This level of disregard is unacceptable, especially considering the cost of service and the expectation of professional service. I felt dismissed, misled, and ignored as a customer. Leads me to believe they are using the product for themselves and scammed me. I will not be returning to Azul Medspa and cannot recommend their services to anyone looking for consistent, honest, or customer-centered care.
Reviewed On Yelp
I am not one to post any reviews but I’m very disappointed with my experience at Azul Medspa. We had previously discussed using the remaining half syringe of filler with injector Jennifer at my next visit. When I returned, I was scheduled with a different injector which I was not happy about. I’m told there was no remaining half product left and no record of that agreement or from Jennifer. She spoke with Jennifer (who wasn’t in the office), and then told me Jennifer denied any remaining product was left and denied the conversation due to the whole product was used. After speaking with her manager, I was told “there’s nothing we can do” and that I’d hear from Jennifer the following Monday. I was not about to argue with the injector that was not there present during our discussion. It’s now been a couple of days—no call, no follow-up from Jennifer, or her manager. This level of disregard is unacceptable, especially considering the cost of service and the expectation of professional service. I felt dismissed, misled, and ignored as a customer. Leads me to believe they are using the product for themselves and scammed me. I will not be returning to Azul Medspa and cannot recommend their services to anyone looking for consistent, honest, or customer-centered care.
Reviewed On Google
Very happy with Ayumi, Who is Excellent at her job and also very inspiring and motivating personally.
Reviewed On Google
I had a fantastic experience with Azul Med Spa WEST! From start to finish, the team was professional, friendly, and attentive to every detail. The quality of service/products exceeded my expectations, and it’s clear they take great pride in their work. It’s not every day you find a business that combines excellent customer care with top-notch results. Highly recommended — I’ll definitely be returning and telling others about this place! Thank you for a job well done!
Reviewed On Google
Marisa, was extremely patient with all my questions and was very knowledgeable with what her recommendations would be for my face and neck. She did my sunspots & might need a couple more sessions depending on how well it took the first time. Thank you Marisa for taking the time to service my needs with no rush and just a dollar sign
Reviewed On Google
Excellent Staff and Excellent Service.
Reviewed On Google
So far I am very happy with the treatment for acne scars
Reviewed On Google
Great customer service
Reviewed On Google
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Selection Criteria
All the information you see here is based on our analysis of internet reviews across the seven major review platforms most used by consumers during their healthcare provider selection. The platforms we selected are Google, WebMD, Yelp, HealthGrades, Facebook, RateMDs, and Vitals. The analysis algorithm uses the compiled data of average score, recency of reviews, number of reviews, and the sentiment expressed in the written comments. It then assigns weight to each parameter based on the available research on how consumers use reviews in their doctor selection process. This report is designed to help identify the doctors with the best overall review score in an area and does not reflect the doctors' competence.
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