Border Therapy Services's Online Review Report Card

Awesome customer service

Border Therapy is a clean and well equipped facility that is helping me with my recovery. The staff is very friendly and makes sure during therapy that you are doing fine. The different stretches and exercises seem to be working for me. After 2 visits so far I am very satisfied with the results.

Front desk girlies are super nice and helpful as well as all other staff (techs, PTAs, PTs) whom are sweet, understanding, and extremely knowledgeable in their own respective field of expertise. I'm more than happy to say I've never encountered a negative experience... and even on those days where i have no energy, lack motivation, or in pain - their attentiveness, little jokes, and 1-1 work will always make me feel better than when i walked in! I see clients of ALL ages and everyone I talk to during my apts. feels zero judgement, has fun, and most importantly gains a little more motor-function, a little more knowledge on the mechanisms of the body, and a lot less pain. I appreciate everything they've done not just for me, but for every patient they have. ❤️ Shout out to Stephen, Norma, Raul, and John!

Had such a great experience at BT working with John Lerma. He was very knowledgeable and informative about the exercises and stretches to help alleviate and reduce my knee pain. So happy to have been able to work with him.

Thank you for helping me feel better than how I was. You all did great by targeting the problem that was affecting my daily living. Greatly appreciated!!!!

We were scheduled at another location, and weren’t aware. We arrived at this location and instead of them turning their heads and saying we cannot see you since you aren’t scheduled here. They made an exception and saw my son that same day. Thank you for going above and beyond. Looking forward for my sons recovery soon.

The physical therapists are very professional and kind. I like going here for my pt.

I've had to have therapy at other places a couple of times, but here at Border Therapy I felt so much at ease with the care and concern of the staff, especially Norma and Juliette. I occasionally had to call in and reschedule due to intense headaches, but they always welcomed me and showed concern for my well-being. I appreciated their attitudes and professionalism as well as relatability. I also felt my needs were addressed adequately and was given positive feedback as to my progress. If I every need therapy again, I hope it's here with those two really lovely young ladies. They made my worries and concerns so much less and progress so much more. Thank you so much!

Border Therapy is outstanding. My pain is greatly decreased. The whole staff is wonderful. The BT on Edgemere rocks!

This is the fast food version of therapy. I was assigned to this young therapist that seemed knowledgeable and had a game plan. Little did I know that he wasn't going to be available for a month and a half....due to military reserves. Dont have a problem with that, BUT why assign me to him if he's not keeping track of my therapy? Found out his status the following day. Following day comes, I go to my 1st session. Older PTA was assigned to me. Nice lady but was more interested in the gossip than the session. I was literally by myself the entire time. Noticed she referred to tablet for following exercises.....was basically a subject patient doing the exercise. For that I can youtube the exercises myself. Found it was a waste of time. Saw other PTAs that were more engaged. I was expecting more for my back and neck. I was more disappointed with my back doctor for referring me to this place. Take your time and do your homework. I noticed that they have a lot of locations.....might be too watered down. Happy hunting.....