MInd Forward Health Center's Online Review Report Card

Mind Forward Health Center has been a really good experience for me. I came in at a time when I was struggling with stress and a lot on my mind, and my therapist helped me work through things in a way that actually made sense. They’re easy to talk to, patient, and really seem to care about helping you make progress. The staff is professional and respectful, and the place itself feels comfortable — not cold or clinical. I’ve noticed a real difference in how I handle things day to day, and I’m more focused and balanced now than I’ve been in a long time. If you’re looking for a place in El Paso to get help and actually move forward, I’d definitely recommend Mind Forward Health Center. They’ve helped me a lot.

I started seeing Dr. Ortiz after struggling with postpartum depression, and it’s made a huge difference. She is compassionate, patient, and really listens. I felt understood from the very first session, and her guidance has helped me navigate some of the hardest moments of new motherhood. The whole staff at Mind Forward is professional and supportive, and the environment feels safe and welcoming. I’ve noticed real improvement in my mood and confidence, and I finally feel like myself again. I’m so grateful for Dr. Ortiz and the care I received here.🙏🏻

After my car accident, I was struggling a lot with stress and anxiety. Coming to Mind Forward Health Center really helped me get back on track. My therapist listened, understood what I was dealing with, and gave me tools that actually worked. The staff is professional and caring, and the place has a comfortable, supportive atmosphere. I’ve made real progress since starting here and would recommend them to anyone recovering after an accident.

Dr. Ortiz is an incredible therapist — she listens with compassion and gives advice that truly helps you move forward. I’ve felt more supported and encouraged here than anywhere else. Mind Forward Health Center is a place where you feel safe, valued, and cared for. I highly recommend Dr. Ortiz to anyone needing real guidance and understanding.

I had an excellent experience with the counseling services. The staff/receptionists were kind, professional, and truly made me feel heard and supported. My counselor created a safe, nonjudgmental space where I could openly talk about my feelings and challenges. highly recommend these services to anyone seeking guidance, understanding, and personal growth.

Great patient experience , highly recommended. Great clinic with caring, professional staff. The therapists really listen and provide effective support. Highly recommend!”

Dr. Viridiana Ortiz is so amazing. She took the time to listen to me and made me feel so beyond comfortable. Staff here is very welcoming and the absolute sweetest. Scheduling is easy and they’re great at communicating with anything you need. Definitely recommend.

It’s very welcoming and makes you feel at ease. Luis Compian does a great job of helping me and these sessions really help out on many things.

front desk is nice and welcoming , atmosphere calm and relaxing , hadya herself is very professional , kind and considerate to both my mental and emotional state, couldn’t ask for a better experience

I found the Mind Forward Health Center through my employer’s partnership with the Lyra App. I reached out to an in-app specialist who recommended me Dr. Ortiz and her clinic as she aligned the best with my mental health needs and other personal preferences. Since I was covered up to 8 free sessions through the Lyra partnership, I felt it was a good idea to try the Mind Forward Health Center and see if it was the right fit for me since the current therapist I have been seeing for months now has no experience with a disorder I needed the most help and understanding with. And let me say how grateful I am for choosing this clinic as I have had nothing but good experiences since my initial booking. The receptionist was polite and understanding, making sure she paired me with a therapist who met my preferences and mental health goals. Booking an appointment was quick and effortless as well. There was only a small billing issue but it was handled swiftly and accordingly. I had my first appointment with Sami Lopez and I absolutely loved it. She was friendly and considerate about my concerns, my past and current mental health struggles, and overall a very welcoming and empathetic person. She truly made me feel comfortable and safe to open up to her without feeling guilt, shame, or regret afterwards. To me, the first session is always an important factor in determining whether or not I should proceed with a new therapist and clinic. Sami did an outstanding job at helping me choose the Mind Forward Health Center as my new home for my mental health journey. I have just had my third session with her and am looking forward to next week’s session! Even though I only have 5 free sessions left through my employer, I will definitely continue to see Sami after that. She is amazing and I hope she stays with the Mind Forward Health Center team!