The Medspa's Online Review Report Card
4.4
Average Star Rating
35
Total Reviews
3
Recent Reviews
1
Review Sites Found
Accepts Medicare
No
Source: data.cms.gov Check DocInfo.Org for any disciplinary action against this provider.
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Review Summary
El Paso Cosmetic Surgery received 82.9% positive feedback, with patients praising the friendly staff, professionalism, and quality of services. However, 17.1% of the feedback was negative, primarily citing poor front desk communication, unprofessional behavior, and ineffective treatments. Overall, the practice excels in patient care yet needs better time management and communication.ScoreDoc Score
Sentiment Analysis
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Sentiment Analysis
Online Reviews Breakdown
Yelp
Facebook
List of The Medspa's Reviews
Tried Emerald Green laser and was very disappointed. I was informed by the manager if you don't exercise, are on a GLP1 and reduce calorie intake this machine will not be effective. Followed all directives and still saw no results. I asked the manager for data and percentage of successful outcomes in the region and really couldn't speak to that. They offered me another week of free treatment but I don't think that was the solution here. Just wanted to share my experience and help others save money. There are other places that offer this service for way less, I would try them instead of this establishment if you are going to try it!
Reviewed On Google
I have been coming to this place. I wouldn’t go anywhere else. I love the friendly staff. They are very caring and attentive. Sonia is very nice and gentle. No pain whatsoever!
Reviewed On Google
Melissa has your back!! She makes you feel comfortable if you're too nervous and she makes you feel welcomed she will answer every one of your concerns, she will guide you step by step on the process of what your about to get done!! 10/10 experience with her
Reviewed On Google
Both visits were excellent! The diamond glow facial was amazing. I'm grateful to Lexi and Kimora for their professionalism, courtesy, knowledge, and customer service skills. 😃🏆
Reviewed On Google
Seems to be a lot of issues with the front desks at both locations. I have experienced being double booked, and failed appointment follow up scheduling for services paid. Front desk customer service is mediocre, and does not go above and beyond to ensure client satisfaction. Long wait times are a given. Doesn’t matter if you show up early or on time, you will still wait for 15-30 minutes before being called back for your services. Providers have been great.
Reviewed On Google
The Manager Lily has awful customer service. She is unwilling to work with you on anything. I was a VIP member but due to the pandemic in 2020 I couldn’t keep up with the payments and had to cancel my membership. I had 4 months left on the membership and 3 unused credits. I called to see if I can enroll in the membership again. The receptionist mentioned I could use those unused credit to pay off the fee I owed from the canceled membership. But when the receptionist spoke with the manager (Lily) she denied it. Why would the receptionist offer that option if that wasn’t something they offered to the customers. The manager Lily acted very rude and unprofessional. I would have hoped since it was a serious matter of a world wide issue, they could have worked out a better solution.
Reviewed On Google
So many options to pick that is cosmetic. I had no idea of what's new till today, personnel very good, I scheduled an appt that I am looking forward to, was informed about procedure and I am so happy it will be happening soon. I will update😊
Reviewed On Google
Melissa always does an amazing job on my lips and botox. She is very pleasant and listens to your concerns. I'd recommend her to anyone looking for a good injector.
Reviewed On Google
Excelente servicio, sobre todo la persona que me atiende y el personal es muy amable, lo recomiendo ampliamente
Reviewed On Google
Great place. Very friendly staff.
Reviewed On Google
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Selection Criteria
All the information you see here is based on our analysis of internet reviews across the seven major review platforms most used by consumers during their healthcare provider selection. The platforms we selected are Google, WebMD, Yelp, HealthGrades, Facebook, RateMDs, and Vitals. The analysis algorithm uses the compiled data of average score, recency of reviews, number of reviews, and the sentiment expressed in the written comments. It then assigns weight to each parameter based on the available research on how consumers use reviews in their doctor selection process. This report is designed to help identify the doctors with the best overall review score in an area and does not reflect the doctors' competence.
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