Rosewood Assisted Living & Memory Care's Online Review Report Card

You have no choice but to move a cherished family member into an assisted living center. Lots of emotion and tears. You have to coordinate with family and friends, you have to deal with houses and cars. So much to do in such a short time. And you have never looked at facilities before, so have no idea how to compare them.Looking around the city that you are interested in, you build a list of facilities, ask local resources for advice, friends in the area about any experience they might have, then you start to visit facilities. Immediately you start to find out what the most important three things are. Staff, staff, staff. Really, you can find similar buildings, with similar activities, etc. However, you quickly realize that the quality begins with every member of the staff. You need it to be the best, from top to bottom. Because there will not be any level of staff that does not affect the quality of life that your loved one will have.Do they take all of the time you need to show you the facility and take an interest in special needs you feel you have? Do you get to visit with kitchen staff, enrichment staff, on site nursing staff? Do the other residents look happy, comfortable, and engaged?Here is what we have found in Rosewood during our journey.Starting with the Shannon Tinsley, head of sales, she took all of the time we needed with them, to explore options, explain the community, understand not just today’s needs, but long-term needs: A+While moving in, got to work with maintenance staff: A+Welcoming new members to the community: A+Nursing staff coming up to speed on needs and care concerns: A+Enrichment (trips off campus, on campus events): A+Lunchroom (large, airy, great menu): A+Speaking of Shannon, even though she is in sales, she did not leave us after the sale was over. Cannot express how much she has helped us in the months after navigating various issues, most unrelated to her sales role. Amazing human!

When it came time to put our grandmother in a nursing home it affected our family tremendously. Thank God for Shannon. She went above and beyond to comfort us and with her knowledge of Dementia, it made it easier to accept what our grandmother truly needed. A beautiful facility with a caring staff. Thank you Shannon.

This is a lovely community.Shannon was very kind and extremely helpful.

I have only positive things to say about my experience at Rosewood. The staff was great to deal with and showed a tremendous amount of empathy and kindness. The sales Director Shannon was superb and went above and beyond to help us.

I moved my parents in a few months ago and was nervous about it, but Shannon made me feel comfortable about the transition. All of the staff has been so caring and have made what we thought would be a sad situation something we feel good about. They are super responsive, loving and caring. Truly gave me peace of mind.

I do believe this place will be my choice of residence when it comes time and i hope they have more great employees like Shannon.

If I could give ZERO stars I would!! My mom used to work there and I’ve heard horrible stories!!!Don’t PUT YOUR FAMILY IN THIS PLACE!! They will steal from them and treat them very poorly!!! They’ve spit on people and everything!! My mom quit because she couldn’t watch what they were doing! She even told HR on someone and they didn’t even fire the woman!!!

My mom had a great experience here and really thankful for Shannon in particular who is doing incredible work. I really appreciate what a great facility Rosewood is! Thank you thank you thank you!

I am so proud to represent the Rosewood beauty salon. I have been operating the salon at Rosewood since the birth of the building when it opened back in October of 2012. It’s like Steel Magnolias when you visit! Due to Covid I have had to be closed off and on since March 13th, 2020. I am super excited to be back in the building full time soon.

We were looking for a place for my mom. We checked out Rosewood and Shannon was very helpful. We really like the place. It is top notch all the way. After looking at the other assisted living places in the area we decided on Rosewood. It clearly is the best in so many ways. But, as we were preparing for the transition my mom passed away and we never did get her to move in. I would have felt good knowing she was in good hands.