Texas Health Orthopedic Surgery Center's Online Review Report Card

I am giving this rating because of the way I have been treated by 2 of the office staff (1 being the Business office MANAGER). Two weeks ago I spoke with Danny regarding a refund of $336 that was owed to me as they overcharged me for my out of pocket for surgery performed on 2/14/2022. He assured me he would personally call me the following Monday. He did not so I called again he told me "oh, well, my supervisor needs to look into this." Once again, I did not get a call back. I went to the office in person and asked to see Wendy the business office manager and was told she would get back to me. She did not. I make a second visit to the office on 3/15/2022 and finally meet with her. She is standoffish and tells me "Well, BCBS didn't process your claim right, so when they do, you will get your refund. " After basically being "dismissed" by Wendy, I called BCBS myself and was told the claim was not being "reprocessed" and the agent called Wendy herself to try to get some resolution to this. She was told Wendy was in a meeting for the rest of the day...Clearly, I am getting the runaround here.

Come here to get fixed

Every person (which seemed to be many) that had a hand in my out-patient back-surgery experience, from arrival, to procedure, to recovery, to departure were very friendly, attentive, PROFESSIONAL, and caring throughout the entire experience. Every step was surprisingly prompt, on-time, virtually painless, and most importantly - completely successful & without a hitch! Very Impressed and Pleased with the whole procedure and process. THANK YOU!

I do not live close by this location but ended up having surgery here yesterday because when I was calling around early this week for information it was really the only place I called that seemed to want to REALLY help me. Wendy who answered my first of many phone calls to her, was amazing to me. EVERY person I spoke to from medical staff or billing questions, at both the Dr’s offices as well as the Surgery center, was also amazing, including Dr. Wilkofsky that was my surgeon. I don’t think I’ve ever had bad healthcare, but I’ve never been anywhere I felt THIS cared for, not even close. I wish I had a made a point to jot down everyone’s names so I could recognize them all, but a special thanks to both my pre-op nurses and my post-op nurse who took care of me like my own Mom would. Some of the most caring people I’ve ever met in my life. This incident happened two weeks before my new health insurance went into effect, they offer very reasonable self pay rates and payment options. Basically 1/3 price of the first hospital I was at. And to do that while being treated so amazingly just means the world. My words really fall short. But if you need orthopedic care, this is the place to go.

I’ve had three surgeries with Dr. Singhal. He is very professional and very personable. The facility is great. His office, the surgery center, and physical therapy is all under one roof.