Fort Worth Fertility's Online Review Report Card

Dr. Kaufmann and Dr. Patel we’re both extremely helpful during this nerve wracking time in my life. We did 2 iui’s and were unsuccessful so we moved onto IVF. I got pregnant after my second transfer. My daughter is 18 months old now and I am 6 months pregnant naturally! What an incredible blessing. Thank you everyone on the team. It’s hard to deal with anxious and moody patients day in and day out. The dream of motherhood is attainable, don’t give up hope.

Where do I even begin... if you don't get anything else out of my review please STAY AWAY FROM THIS CLINIC. Let's start with Dr. Patel. He's EXTREMELY deceptive and lied multiple times to our face about the statistics we faced if we were to conceive naturally. He's unprofessional. I saw another review about him being extremely dishonest and I concur completely. Our nurse for the time we were there was Priscilla. I HAVE NEVER EVER EVER met somebody so unprofessional as her. Our first consultation with her began with her cussing like a sailor and she spent 20 plus minutes telling us about her personal divorce she was dealing with (I wish I was kidding). We lost complete confidence in this clinic and because of that switched clinics. Thank God we hadn't started IVF there yet. We were days away. Since switching clinics in the past month we have heard from NUMEROUS people about their TERRIBLE experience at ft worth fertility. I am writing this so you save yourself the trouble. DO NOT STEP FOOT IN THIS CLINIC. They will lead you astray.

I saw Dr. Patel for him to preform a test. In my experience I found him to be very untruthful, incompetent, and deceptive . I do not recommend this place at all.

Fantastic experience as a donor with Dr. Kaufmann. Very personable, straight to the point and just a kind person all around. I’ve been to many fertility clinics all around the world and his office is by far the best I’ve been to. Can’t recommend enough!

The nurse was wearing an IPod earbud in one ear while asking me questions during initial consult. Very unprofessional! The nurses do not return calls after 3 days. The front desk is dismissive and not helpful. As much money as you pay for the services you should get better customer service and hire better staff.

Edit: changed from 5 stars to 1 star they did not mail my sample to the lab in a timely manner. Would have received results today if they sent it out the next day as promised. Now my transfer will canceled. Lab just received sample this week. Procedure was 4 weeks ago. Who knows if my sample is even viable. This place is ridiculous. Haven't received a response from them after reaching out directly. Drove 4 hours to have a procedure done in office. They seemed to be running 30 minutes behind, a full waiting room with a long check in line. Besides that the staff was incredible. I felt comfortable and at home.

Dr’s are amazing. Staffing not so good. Horrible follow up. It makes the whole process harder because they don’t care.

My HIPPA was violated when the receptionist Cassie decided to yell my name and notify all the families in the waiting area about my account balance for a new patient visit. After stating previously she needed my email address and sue not want everyone to hear when I first arrived. I notified the manager on duty Ruth/Ruby of my concerns and she gave me the email of Leesa Kaufmann. Needless to say Leeds was no more help then that first manager. Leesa told me she would investigate the situation and failed to do so. She called to ask me “ What did I need from her?” I have been waiting for a appointment since April and came in to the office as a new patient. I was referred and didn’t get the referral to a day before my appointment. They treated me as if I was no one for going on 2 months and to be treat in such way when they finally made a appointment for me! This was the worst experience, I don’t even plan on having children due to the service I received!

Well I'm not one to write reviews, but I felt that my story needed to be heard. I have had time to heal and its been about 3 years since my miscarriage. I went in and started IVF treatments about 3 1/2 years ago. Dr. K. (Kaufmann) was my doctor through it all. He was very nice and hopeful at first. I had 5 frozen embryos from my previous retrieval in California. I had recently moved to the DFW area and my husband and I wanted to try and have another baby again. We went through the whole IVF process, I received my positive pregnancy test and on my last follow up with Dr. K. that's when he told me the babies heart had stopped. I was a mess!! We had scheduled a D&C so I wouldn't have to go through the traumatic pain of losing the baby at home. Dr. K performed the D&C and sent me home. I started to feel a lot of pain about a couple days later. I called the nurses line and she had told me that this was normal. Well, I have had many D&C's before and this was a more serious pain. I called again a week later and she had said that everything is fine and that this is normal. At this time, I was clotting and having a tremendous amount of pain. I couldn't even walk. So I decided to call my OBGYN and he got me in right away for an ultrasound. During my Ultrasound the tech gasped and had her hand over her mouth. She then asked me if I really had a D&C. I said yes. "Well, what was done, because that baby is still in tacked." She showed me the screen and pointed to my baby. There she was! Again, I had to see this and I was hysterical. My OB performed another D&C and removed the baby, I had almost lost my life because I started to bleed out as they were performing the surgery. Oh, and had to pay another surgery and hospital fee on top of all the other expenses with Dr. K But thank God, he was with me through it all! I normally don't write bad reviews or even write reviews for that matter. But I feel that Dr. Kaufmann was careless through this situation. I never even received any type of follow up call or curtesy call. Sorry my review is so long but I felt anyone who is contemplating IVF to seek out another facility. I'm starting my IVF journey again and will be going to another IVF facility. Best wishes to you all!!! :)

I am very grateful to Dr. Kaufmann and all that he has done to help me with my fertility problem. I am forever grateful for my little miracles. Thank you Dr. Kaufmann!