Gateway Diagnostic Imaging Fort Worth's Online Review Report Card

The best part was talking with the old school Ladies and Gentlemen while watching a fix it show on channel 13 while waiting for the doctor 🙌🙏🥰

Everyone was awesome from the check in staff to the technicians. Thank you to all!

Outstanding experience all around, from appointment setting, to check in and MRI procedure. Highly recommended Gateway Imaging in downtown Ft. Worth!!

Very nice and people greeted with a smile and very fast service in and out

Scheduling was easy, but the registration system was finicky- needed help multiple times from the receptionist. The center was a little messy. Could have benefitted from someone straightening the chairs, wiping down chairs and tables, there was trash in the waiting area. Another patient was sprawled out among 2 chairs, her feet up on the coffee table. The reception area seemed to have stacks and stacks of papers around like they were sorting through or hopefully cleaning up- but the office area looked a little disheveled. This was my only trip to Gateway, and only went there at the request of my provider who said that their surgical center equipment is highly compatible with this imaging, so they prefer the patient to have imaging done at Gateway. I was not able to locate a portal to review the results from the test as other imaging centers have provided, so i will need to wait until my follow up appointment. The technician was great, very friendly, prepared to answer any questions, no issues with the technician at all- he would get a 5/5, but the overall facility cleanliness and registration experience did not meet the bar.

Got a chest X-ray. Went as planned... Giggity!

Their scheduling was horrific. Excellent tone and tenor.....but incompetent. First off, the earliest date they could get me in was in 2 weeks. With the ortho follow up a full week later, it would be 3 weeks until I could learn if I needed surgery. All the while burning sick leave and vacation at work. So I called scheduling and tried to find an earlier date. The scheduler said they had a spot in Ft Worth today at 2:15. It was now 9:30 am, that office is at least a 2 hour drive, I said heck yeah sign me up! The scheduler said they would send me a text with the address and confirmation. I left just before noon....not wanting to be late and waste their time. BUT, i had not received the text. So I called the number while I was on my way 817-289-2002. Spoke to another very nice person. I let her know I had not received the confirmation text like they said I would, so I wanted to call and confirm the appointment and location....after all it was a 2 hour drive...... The scheduler was perplexed why I did not get the text but... joyously confirmed my appointment was good to go! She also let me know my part to pay was also $222. I said ok and kept driving. I arrived at 2:00 for the 2:15 appointment. Again, not wanting to waste anyone's time. I go into the office and let the clerk know Im there for my 2:15 appointment. I could tell she wasn't finding anything, so I added, its really at 2:30 but I came in early for the paperwork. The clerk said 'sir your appointment isn't for today because we have nobody here who can do it .' You had an appointment for the 27th and then the 21st, but it is not today. They know we don't have anyone here on Fridays to do the GAD.... She then says 'Are you sure you called the right place?' I showed her the number I called, and she looked perplexed....and said well thats our scheduling number.. I call the scheduler while Im standing there at the window. She once again confirms my appointment is for today..... but needs to check on things and puts me on hold. The phone rings right inside the window to the girls I was talking to...... Lots of Umhmmm, Umhmm....Uhmmm. Then girl number 2 says Did you call our scheduler.....I said yes Im on hold with here now......She then says OH she just called and asked us to reschedule you....... Can you come back monday????? What in the shit show is going on at this place? Talk about amateur hour. Nevermind I will have been driving 4-5 hours (Friday afternoon traffic leaving ft worth yay) I'm going elsewhere.......You guys can have it.

My quality of care is always professional and caring. My tech is very patient and concerned about my scan sessions every time I come.

The staff is excellent

Professional staff. Great communication. Easy to schedule an appointment.