Baylor Scott & White Institute for Rehabilitation - Frisco's Online Review Report Card

Geoff and Andrew are amazing! They make me feel so welcome and at home . I don’t think I would go to any other place for my needs . Gaye upfront is so helpful and friendly . Thank you to you all for helping me in my recovery.

I've had a fantastic time time with the staff and other patients.The people connect more than any other place I've previously been too. Everyone polite and respectful of each other. I dearly miss this place and the memories that I still treasure. This place and staff are always gonna have my support. Thank you for the recovery and great times.

Geoff and Andrew are amazing! They make me feel so welcome and at home . I don’t think I would go to any other place for my needs . Gaye upfront is so helpful and friendly . Thank you to you all for helping me in my recovery.

My family and I are so grateful to Dr. Spicer, Dr. Ali, Ellen and most importantly the physical therapists especially Cheryl and occupational therapist Patty for their patience, guidance and support in getting my mom through her initial recovery phase after surgery. I cannot believe the progress she made during the brief time she was there. We can’t thank you enough for all that you do!! Cheryl/ Patty my mom is eternally grateful for all your support. THANK YOU!! 🙏🏻

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Was nearly rear ended by their van driver going 90 mph on 121. Driving extremely recklessly and cutting off traffic. Called the office manager who took down my information but could not guarantee that she was going to do anything about it.

Kristen the front desk lady was awfully rude, my family and I our having a conversation in the waiting room of things we dislike about the place, and she rudely interrupted saying we can leave if we don’t like it . That isn’t very personal for a employee especially for Baylor Scott

I would like to thank Ms Alfrica and Ms Linda for motivation to listen and learn and for being so supportive during my stay. Also would like to commend Devin and Connie and Carissa/ Staff for getting me where I am today in outpatient care from inpatient care

Great facility with a great staff. Plenty of parking and easy for visitors.

Every staff member is extremely aggressive, especially Alexis as well as the security staff! Total unacceptable behavior! I will be posting the video of theit aggressive behavior all over social media! Bob we will definitely be reaching out to you as well as the CEO Ryan Seymour

I had my leg amputated and when to BS&W Rehabilitation center. I could not have asked for a better place for my Rehabilitation. The staff was fantastic from the Drs to the cleaning people. The therapists where absolutely incredible. I could could not imagine that there where any people better. Everyone was very positive and encouraging, always happy to help. They explained and taught me how to get around and do everything day things Everyone takes for granted. Honestly I don't know what I would of done if it wasn't for all their help teaching me how to get up with only one leg. Helped me with every aspect of daily living. Figured out how to get in and out of a shower ( customized to my home shower. Meaning, I explained and drew a picture of my shower and they figured out how I would be able to do it at home. ) Physical therapist worked with me by myself and in group. Everyone was so positive and encouraging throughout the stay. Honestly if I had not gone there I don't know what I would of done. They taught me how to do things safety with only one leg. Th Drs where amazing.Helping me with all the medications I needed to be comfortable while struggling to do everything I needed to do. I just can not say enough positive things about all the staff. Everyone was attentive and if needed help with anything they came in minutes to see what I needed and how could they help. The food was very good. Again I can not say enough to express my gratitude to the entire staff. I honestly don't know where I would be without all there help and instructions. I have been in four different Rehabilitation places in the past few years after leaving the hospital trying to save my leg and they do not hold a candle to Baylor Scott and white Rehabilitation center. Thank you all for everything you did for me! Sincerely, Peter

The place was great during the day,but once the day crew left and th night crew took over it was every man for himself I don't know where they get the night nurses but it was like staying in a jail pod awfulldont spend the night if you don't have to

The Occupational, Physical and Recreational therapists are top notch.

Janel is very caring and she takes her time with old slow people like me. In fact of the four therapist I have worked with at this facility they have all been wonderful. Kudos to the HR dept for this group.

I love the fact that this organization has a ratio of 1:1 therapist to patient. I have been to other therapy groups in the past that were 1:2 or even 1:3 therapist to patients. I highly recommend this group and especially Bethany as a therapist. She helped me stay very focused and progress well with my rehab after full knee replacement.

Christy and her team are very knowledgeable about working with amputees like me. I'm a LAKA, Left Above Knee Amputee. They are helping a lot in teaching me how to walk with an AKA amputation. I feel positive I'll be walking soon!

This place is simply the best - beautiful facility, courteous administration, highly professional medical team (PTs, OTs, Speech, Neurologist, Internist, nursing staff and techs are all without a single exception amazing). It feels like everyone working at this place aims for nothing less than perfection in what they do; like there is this big team working hard every day with a sole mission to get you back on your feet. So much professionalism, care, transparency, follow-up, resources! Unfortunately it is NOT our first experience with post-stroke rehab, but this place far exceeded our best hopes expectations. Solid five stars!

Very patient and easy to follow.

Leah Bell's expertise and professionalism is beyond compare. Her communications skills are great and thorough. We look forward to her continued care. We appreciate you very much.

Wonderful facility. I have worked with Kelsey and JoJo and I cannot say enough good things about them. They push you in an appropriate manner and are concerned about your progress.