Urology Austin's Online Review Report Card
Urology Austin
4.7
Average Star Rating
116
Total Reviews
0
Recent Reviews
2
Review Sites Found
Accepts Medicare
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Source: data.cms.gov Check DocInfo.Org for any disciplinary action against this provider.
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Sentiment Analysis
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Sentiment Analysis
Online Reviews Breakdown
Yelp
Facebook
List of Urology Austin's Reviews
I appreciate the staff at Urology Austin but my God communication is atrocious!!! Good luck ever trying to get a hold of anybody. I just have a simple question and it's like pulling teeth trying to get anybody on the phone. Ever heard of a call back option? Guess not!!! After I'm done FINALLY resolving my issue with UA I will never be back unless THEY paid ME to be there. P.S. - To whomever responds to these reviews please don't reply with your scripted corporate response.
Reviewed On Google
As I write this review, I’m also on the phone waiting for someone… anyone… to pick up. I’ve been on IGNORE, (No longer just Hold), for over half an hour. To make matters worse, this is the SIXTH time I’ve tried to reach someone, simply to return a call and message that was left for me. 9sill no one, now hanging up after 38 minutes on IGNORE)
Reviewed On Google
Filled the form online to schedule the appointment - no response within a week. Tried to schedule over the phone maybe 5 times, waited on hold 20 min each - no luck 🤷🏽♂️
Reviewed On Google
Horrible inconvenience. Dr Shatagopam is great - but the staff at this clinic and its lack of organization is atrocious. My appointment was already rescheduled once (by them) but they never canceled the original appointment because I got reminders to check in today. Billing is confusing but they make sure they get paid before a patient is tended. I've given nearly two hours to hold time today, simply to change a future appointment date. I never wanted to go to this location in the first place - I was funneled here because the doctor who performed my procedure at Cedar Park Regional apparently only works out of this location. I would NOT recommend this place.
Reviewed On Google
I really like Dr. Shatagopum, however the office staff and practice model at Urology Austin is terrible. They use a "call center" approach for both phone calls and portal messaging, so it's next to impossible to actually speak with someone at the office. Hold times to speak with an agent are unbearably long and responses to portal messages take a long time. I had a test done recently and it took me 10 days of requesting my results before I finally received them. While the doctor is great, I would not recommend this practice because of the staff and practice model.
Reviewed On Google
Everyone was very friendly! The process flowed very nicely.
Reviewed On Google
I have been to Urology Austin for years. I very satisfied with the expert service and friendly staff
Reviewed On Google
My problem was handled perfecttly. I reccomend all the staff and surgeons for others.
Reviewed On Google
We have liked Dr. Maloney since he became my husband's urologist in 2017. He has been nothing but great to deal with.
Reviewed On Google
Since my first visit it has been a great experience.
Reviewed On Google
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Selection Criteria
All the information you see here is based on our analysis of internet reviews across the seven major review platforms most used by consumers during their healthcare provider selection. The platforms we selected are Google, WebMD, Yelp, HealthGrades, Facebook, RateMDs, and Vitals. The analysis algorithm uses the compiled data of average score, recency of reviews, number of reviews, and the sentiment expressed in the written comments. It then assigns weight to each parameter based on the available research on how consumers use reviews in their doctor selection process. This report is designed to help identify the doctors with the best overall review score in an area and does not reflect the doctors' competence.
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