David Y. Liao's Online Review Report Card

I went to see the orthopedic doctor, Dr. Liao. The experience was one of the worst I have ever had in a doctor's office. First of all they did not set up the appointment for my two issues, they only documented one and then we're very happy to tell me that they can set up another appointment for the other one, which of course would cost me more money. Then they asked me to fill out paperwork, and when I brought it to them they shredded it and said they had a new system and I had to redo it all over digitally. I understood this and that would've been fine except the new system did not allow me to put to put more than one issue and then I had no evidence that I had requested to have two joints looked at. I guess it's my job to ask them for a certified letter stating that they listened to me and knew what my appointment was for. I had to ask off work early and then I sat there a long time when I really didn't need to be there. I am a teacher and this took time away from my students. At this point I still thought I was being seen for both my issues. After sitting a long time, some office person comes back and says, "What are you here for?" and when I tell her she says that that is not what the paperwork says and she could just schedule another appointment. Then after the doctor finally does come see me, he over manipulates my knee starting more pain than I have had in a long time. I already knew I had a miniscus tear, but I believe he could have made it worse. I tried to convince myself he knew what he was doing. Then today I get notes on my appointment and he had stuff on there that we had not even discussed. I sent a message to their office and they asked me to send them a copy because their new system might not be working right. The whole office is not working right and I hope that any person looking for an orthopedic doctor looks elsewhere and spares himself this experience. I am out $190 and certainly will not go to this office again, My only hope is that the $190 I wasted can help others to choose a better doctors office. I had tried to go to Hunt even though I had heard bad things. I have tried to spend my money locally, but this is the third bad doctor I've had affiliated with Hunt Regional . The office staff was very kind in telling me that there was nothing they could do and that I had no proof I had scheduled the appointment for two joints. I spent an hour on the phone hearing apologies, but there was nothing they could do to make it right. And then they had the audacity to ask me if I can send a copy of the office notes that were incorrect so I could help them do better in the future. I got off work, I did paperwork that they shredded and no longer needed, I received inaccurate notes and they didn't seem to have a problem with it but would be very happy to charge me another $190 if I would come back in. Not in this lifetime. I highly suggest you go somewhere else. Consumers/patients deserve better with what we pay for medical costs. They don't have to answer to anyone. I went to see the orthopedic doctor, Dr. Liao. The experience was one of the worst I have ever had in a doctor's office. First of all they did not set up the appointment for my two issues, they only documented one and then we're very happy … More

In response to the offices untruthful response they posted, I spent and hour talking to two different people and they told me there was nothing they could do. Now they reiterate their excuses and say they are working on it. Much of it was human error, and when I couldn't PROVE that to them, they said they could only go by what they had...which was their incorrect notes. They are going through a change in their system and I understand that, but that is no excuse for what happened even though they keep going back to that. They told me that surely in my job as a teacher, we get new things implemented that take time to adjust to. And I pointed out that my students and parents are asked to pay for my mistakes. That just went over their heads. But I am in contact with admin at Hunt...which is all I can do after they have wasted my time and refused to correct their mistakes. One mistake would be one thing, but there were several and none of them had to do with a new system, other than it wasted a lot of my time having to redo the paperwork they needed and throwing away what I had done....which would have shown the proof I needed. I call Bullcrap on this response of theirs. I am going with Baylor, Scott and White in the future. In response to the offices untruthful response they posted, I spent and hour talking to two different people and they told me there was nothing they could do. Now they reiterate their excuses and say they are working on it. Much of it was … More

His office made numerous mistakes that ended up costing me money.

I went to see the orthopedic doctor, Dr. Liao. The experience was one of the worst I have ever had in a doctor's office. First of all they did not set up the appointment for my two issues, they only documented one and then we're very happy to tell me that they can set up another appointment for the other one, which of course would cost me more money. Then they asked me to fill out paperwork, and when I brought it to them they shredded it and said they had a new system and I had to redo it all over digitally. I understood this and that would've been fine except the new system did not allow me to put to put more than one issue and then I had no evidence that I had requested to have two joints looked at. I guess it's my job to ask them for a certified letter stating that they listened to me and knew what my appointment was for. I had to ask off work early and then I sat there a long time when I really didn't need to be there. I am a teacher and this took time away from my students. At this point I still thought I was being seen for both my issues. After sitting a long time, some office person comes back and says, "What are you here for?" and when I tell her she says that that is not what the paperwork says and she could just schedule another appointment. Then after the doctor finally does come see me, he over manipulates my knee starting more pain than I have had in a long time. I already knew I had a miniscus tear, but I believe he could have made it worse. I tried to convince myself he knew what he was doing. Then today I get notes on my appointment and he had stuff on there that we had not even discussed. I sent a message to their office and they asked me to send them a copy because their new system might not be working right. The whole office is not working right and I hope that any person looking for an orthopedic doctor looks elsewhere and spares himself this experience. I am out $190 and certainly will not go to this office again, My only hope is that the $190 I wasted can help others to choose a better doctors office. I had tried to go to Hunt even though I had heard bad things. I have tried to spend my money locally, but this is the third bad doctor I've had affiliated with Hunt Regional . The office staff was very kind in telling me that there was nothing they could do and that I had no proof I had scheduled the appointment for two joints. I spent an hour on the phone hearing apologies, but there was nothing they could do to make it right. And then they had the audacity to ask me if I can send a copy of the office notes that were incorrect so I could help them do better in the future. I got off work, I did paperwork that they shredded and no longer needed, I received inaccurate notes and they didn't seem to have a problem with it but would be very happy to charge me another $190 if I would come back in. Not in this lifetime. I highly suggest you go somewhere else. Consumers/patients deserve better with what we pay for medical costs. They don't have to answer to anyone.

Great Doctor and staff

The front office staff was nice when I checked in for the first time. They dis not process my secondary insurance and I had to pay a high deductible.When I called to ask if they have processed it they were very rude and not helpful at all. I called to ask a question to the nurse since I had alot of pain and being my first time seeing a specialist for this, I really didn’t know how to go about it. They were just rude and not helpful. When I saw Dr. Liao it was a very fast visit, didn’t really bother to explain what my xray were showing until I asked. Very disappointed with the service. The front office staff was nice when I checked in for the first time. They dis not process my secondary insurance and I had to pay a high deductible.When I called to ask if they have processed it they were very rude and not helpful at all. … More

The office was run very professional 👏. And Dr Liao was very personable. He explained all the options that I had and asked if I had any questions. I really like him and his staff very much. He will definitely be doing my knee surgery when I get ready to do it.

The surgery and post surgery have went well. Recovery has been good but the swelling has been a problem nut good feedback from Dr Lial.

Very helpful. On time. Very friendly and professional. Would gladly recommend. Dr. Lioa and his team at this time. Thankful Dr Lioa was on call when I had to go to the hospital for evaluation.

When calling for an appointment, you MUST give your Social Security number. After telling them the pain was from a fall and that I had been in automobile accident, they refused to see me. Now, they have my Social Security number, and no appointment. Very bad practice with identity theft!