Berkeley Eye Center - Houston Office's Online Review Report Card
Berkeley Eye Center - Houston Office
4.7
Average Star Rating
2316
Total Reviews
109
Recent Reviews
3
Review Sites Found
Accepts Medicare
No
Source: data.cms.gov Check DocInfo.Org for any disciplinary action against this provider.
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Review Summary
Berkeley Eye Center received 93.2% positive feedback, with patients praising the doctors' professionalism, knowledge, and the friendly staff. However, 6.8% of the feedback was negative, primarily citing phone issues and administrative errors. Overall, the practice is valued for its expert care yet it needs better time management and communication.ScoreDoc Score
Sentiment Analysis
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Sentiment Analysis
Online Reviews Breakdown
List of Berkeley Eye Center - Houston Office's Reviews
Great customer service, Diana is great super friendly and organized.
Reviewed On Google
The staff made me feel very comfortable. I am pleased with the service. The staff was also very helpful and the doctor was great! I would recommend this place to anyone 👍
Reviewed On Google
Great experience! I’ve been coming to this location for year. I was called in right at my appointment time and everyone is really nice. Had an especially fun time shopping for glasses with Michelle! It took over an hour and a half because I’m indecisive and she was helpful and fun the whole time. We had too much fun
Reviewed On Google
Recently I tried to call to set up appointments for myself and my wife. I received a text asking me to call from Berkeley Eye Center. I have called 3 times and was put on hold all three times. They never answered my call and the last time I was put on hold it went voicemail and I never heard anything. Surely, they can do better than this. I don't want to change eye doctors but when you can't communicate wto make an appointment what else can I do?
Reviewed On Yelp
Overall, I am very satisfied about my annual cataract review perforned by Berkeley Eye Center.
Reviewed On Google
The physical appearance of the waiting area is dull and dated if you care about that sort of thing. (I do). Service was regular. Nothing special, It was an eye exam.
Reviewed On Yelp
OMG !!! They gave me an appointment and told me I was in network with that doctor. I WAS NOT !!! So do your own footwork or you may have a big bill.
Reviewed On Google
My experience with today's visit was very pleasing with Brenda before my doctor. She was friendly, informative, and very easy to talk with. Thank you so much, Brenda!!
Reviewed On Google
Good luck actually getting ahold of them, they never pick up the phone or give you any updates for ordered glasses. Most of the 5 star reviews are just made to enter a monthly raffle. And before you leave a generic reply to this review, I did call your office manager twice and never got a reply. Fix your staffing
Reviewed On Google
i have used Berkeley for over 40 years for everything from glasses, contacts, cataract lense replacement and multiple eye surgeries and have been pleased with their professionalism and optical skills. 5 stars
Reviewed On Facebook
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Selection Criteria
All the information you see here is based on our analysis of internet reviews across the seven major review platforms most used by consumers during their healthcare provider selection. The platforms we selected are Google, WebMD, Yelp, HealthGrades, Facebook, RateMDs, and Vitals. The analysis algorithm uses the compiled data of average score, recency of reviews, number of reviews, and the sentiment expressed in the written comments. It then assigns weight to each parameter based on the available research on how consumers use reviews in their doctor selection process. This report is designed to help identify the doctors with the best overall review score in an area and does not reflect the doctors' competence.
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