Carenow Urgent Care's Online Review Report Card

Amazing experience and such fast service.

Very professional and prompt.

No wait, friendly service

The staff is friendly and caring. The nurse practitioner was calm, caring and patient. She exhibited true bedside skills that are no longer seen in the health care profession.

I recently visited CareNow Urgent Care after dealing with a cold that had not improved after several days. At the time, I was experiencing symptoms that felt like an upper respiratory illness -- congestion in my nose and sinuses, throat irritation, dry coughing, and swollen lymph nodes. I went to urgent care hoping to get treatment that might help prevent the illness from getting worse. The staff were friendly and professional throughout the visit, and I do appreciate that they took the time to test me for both the flu and strep throat. Thankfully, both tests came back negative. After the evaluation, I was diagnosed with an acute upper respiratory infection and was prescribed Flonase and advised to use over-the-counter medications such as Tylenol and Ibuprofen along with fluids and rest. However, I left the visit feeling somewhat disappointed. I had come to urgent care specifically because my symptoms were not improving, and I was hoping for treatment that might help stop the illness from progressing. When I asked about stronger medication such as antibiotics, I was told the illness appeared to be viral and that antibiotics were not necessary. While I understand the reasoning behind taking a conservative approach, in my case my condition unfortunately worsened significantly over the next few days. The congestion moved into my chest, and I developed severe coughing fits and breathing discomfort. When I later visited a different urgent care clinic, they treated me with medications including steroids, antibiotics, an inhaler, and cough medicine -- which finally helped me start improving. Because of that experience, I can't help but wonder if a more proactive treatment approach earlier might have helped prevent my illness from getting worse. Again, the staff at this location were courteous and professional, and I do appreciate the testing and initial assessment. However, since my symptoms progressed significantly after this visit, I unfortunately don't feel confident returning to this clinic for future care. My hope in sharing this feedback is simply that providers take into consideration that every patient's body and immune system responds differently, and sometimes people seek urgent care because they need something beyond standard over-the-counter recommendations.

I recently visited CareNow Urgent Care after dealing with a cold that had not improved after several days. At the time, I was experiencing symptoms that felt like an upper respiratory illness — congestion in my nose and sinuses, throat irritation, dry coughing, and swollen lymph nodes. I went to urgent care hoping to get treatment that might help prevent the illness from getting worse. The staff were friendly and professional throughout the visit, and I do appreciate that they took the time to test me for both the flu and strep throat. Thankfully, both tests came back negative. After the evaluation, I was diagnosed with an acute upper respiratory infection and was prescribed Flonase and advised to use over-the-counter medications such as Tylenol and Ibuprofen along with fluids and rest. However, I left the visit feeling somewhat disappointed. I had come to urgent care specifically because my symptoms were not improving, and I was hoping for treatment that might help stop the illness from progressing. When I asked about stronger medication such as antibiotics, I was told the illness appeared to be viral and that antibiotics were not necessary. While I understand the reasoning behind taking a conservative approach, in my case my condition unfortunately worsened significantly over the next few days. The congestion moved into my chest, and I developed severe coughing fits and breathing discomfort. When I later visited a different urgent care clinic, they treated me with medications including steroids, antibiotics, an inhaler, and cough medicine — which finally helped me start improving. Because of that experience, I can’t help but wonder if a more proactive treatment approach earlier might have helped prevent my illness from getting worse. Again, the staff at this location were courteous and professional, and I do appreciate the testing and initial assessment. However, since my symptoms progressed significantly after this visit, I unfortunately don’t feel confident returning to this clinic for future care. My hope in sharing this feedback is simply that providers take into consideration that every patient’s body and immune system responds differently, and sometimes people seek urgent care because they need something beyond standard over-the-counter recommendations.

Everyone there are very down to earth! They take their time with you and listen to you! I wish all business had personal like them! I was so blessed to have them in my life!!

The wait was so minimal. YoWanda at the front desk was phenomenal . She was so friendly and extremely helpful. Dr Lutchman and Linda were great as well.

Excellent service…

Quick, knowledgeable and professional