Concentra Urgent Care's Online Review Report Card
Concentra Urgent Care
4.6
Average Star Rating
1043
Total Reviews
44
Recent Reviews
3
Review Sites Found
Accepts Medicare
No
Source: data.cms.gov Check DocInfo.Org for any disciplinary action against this provider.
ScoreDoc is affiliated with RepuGen and GMR Web Team. You're welcome to work with them or any provider you choose.
Review Summary
Concentra received 91.5% positive feedback, with patients praising the friendly staff, quick service, and professionalism. However, 8.5% of the feedback was negative, primarily citing a lack of empathy, long wait times, and unprofessional demeanor. Overall, the practice excels in providing efficient care, yet it needs stronger communication skills.ScoreDoc Score
Sentiment Analysis
| Top Entities | Top Positive Key Trend Drivers |
|---|
| Top Entities | Top Negative Key Trend Drivers |
|---|
Sentiment Analysis
Online Reviews Breakdown
Yelp
Facebook
List of Concentra Urgent Care's Reviews
Office was well efficient with check in and got me in and out in a timely manner.
Reviewed On Google
The place is well located, excellent professional staff but they used a very complicated (old) software, or maybe the internet in the placed is terrible, I spend an hour in total during my visit, 30 mins waiting before taking my urine sample and 30 mins after to setup the information on their system, simple unacceptable.
Reviewed On Google
Fast and easy. Went in for urine pre employment and I was in and out fast 👍🏼
Reviewed On Google
Great customer service! In and out quickly! Lashonda was great and very polite! Highly recommend this location!
Reviewed On Google
Unfortunately I was very disappointed with the care and lack of care I received at this particular Concentra location. I can say most of the staff was friendly, welcoming, and helpful. The wait was minimal. Those were positives. The nurse doing my vitals and asking the intake questions was concerning with her lake of knowledge of certain things and medications. She was not aware of basic medications I am taking. The nurse practitioner I saw was the unfortunate part of the entire experience. Before she entered the room she was more concerned with the placement of my mask and refused to come in the room until it was placed to her liking. To be clear, I had a mask on and over my nose. Once entering the room she was concerned not touching me and did not give good care. I came in for flu like symptoms. She never once looked at my throat, in my ears, listened to my lungs or breathing....literally nothing. She ordered a flu test that came back negative. Said it was most likely a false negative but refused to give me any medications or tamiflu. I left with no medications or proper examinations. Overall her "care" was abysmal. I will not go back to this facility. The only reason I went in the first place was because it was a holiday and my normal doctor was not opened. The next day I went to my normal doctor and was tested again. I was positive for flu and BARELY made the window for a prescription. If you go to this location, I recommend asking a lot of questions and making sure you push to have yourself properly evaluated.
Reviewed On Google
The medical assistant or lab tech which ever is correct, was very professional, friendly, and thorough, and pleasant .
Reviewed On Google
No estoy contenta pir el servicio
Reviewed On Google
The staff at this location is wonderful!
Reviewed On Google
Everyone I encountered during my visit was extremely friendly. That's a rare treat these days. So thank you all!!
Reviewed On Google
Was sent there for a pre employment drug test. When I got there it was fairly busy but even with that being said I was in and out in under 30 minutes. The woman who took my UA was very nice made sure I understood what to do. She followed the protocol of sealing everything up in front of me before I signed anything. I left knowing that my sample was good to go and had no chance of a mix up. These people take their job serious, But at the same time did not treat me like I was their for a probationary UA. My samples were sent to a lab and my employer had the results in under 48 hrs. Great place great staff very clean and like I mentioned was in and out even though it was fairly busy.
Reviewed On Google
Did you find this reputation scorecard helpful?
Locations
No related location
Download ScoreDoc App for Safe Report Storage
Selection Criteria
All the information you see here is based on our analysis of internet reviews across the seven major review platforms most used by consumers during their healthcare provider selection. The platforms we selected are Google, WebMD, Yelp, HealthGrades, Facebook, RateMDs, and Vitals. The analysis algorithm uses the compiled data of average score, recency of reviews, number of reviews, and the sentiment expressed in the written comments. It then assigns weight to each parameter based on the available research on how consumers use reviews in their doctor selection process. This report is designed to help identify the doctors with the best overall review score in an area and does not reflect the doctors' competence.
Disclaimer
We recognize the importance of reviews in your selection of a healthcare provider. While we strive to make the information on this report as accurate as possible, ScoreDoc makes no claims, promises, or guarantees about the accuracy, completeness, or adequacy of the contents of this report and is not liable for errors and omissions in the materials. ScoreDoc works with a 3rd party to collect data for generating this report. We encourage you to review the report for accuracy by visiting individual review platforms of doctors of interest based on their overall review score. We suggest you consider this report as initial input and independently verify all info before deciding on your healthcare provider.
