Frank Chen's Online Review Report Card

It's been awhile but I believe he did a meniscus repair on me. Looking at him again for another procedure.

This place has completely fallen apart over the past year. The scheduling department is a disasterunprofessional, disorganized, and clearly doesn’t prioritize patient care. I had an appointment with Dr. Frank Chen that they canceled last minute, and no one followed up to reschedule. It’s not my job to chase them down for the care I’m owed. The woman running the front with the bleached hair and black glasses is rude and dismissive, and it’s clear no one is being held accountable. Reminders don’t go out, follow-up calls never happen, and the overall energy is careless at best. To make it worse, the new doctor they threw me to completely changed my prescription plan and told me to come back in a month like that makes any medical sense when I’m here for sleep medication. This place used to be reliable. Now it’s just negligent. Do better. Or shut it down.

This doctor is terrible and dramatic. He actually looks 30 years older in real life.

Corrupted Dr. who doesn't have his patients best interest lies, and prescribes the wrong medication for a specific diagnosis.

This guy is corrupt he made up lies about me at Houston behavioral health saying that "I claimed to be a spy" he slandered and ruined my life straight up lies out of left field.

Dr. Chan is a fantastic surgeon but he is not for everyone. If you are looking for a doctor who will happily start cutting you up for a slightest need then look elsewhere. Dr. Chen is conservative and when possible will recommend first physical therapy or other less invasive approach, such as injections. He is very knowledgeable and will explain the problem, the options and the potential drawbacks of each in great detail. I've seen dr.Chen the first time for torn meniscus in both knees, having before seen other doctors whose only option was a surgery. Dr. Chen recommended specific physical therapy and 10 years later I didn't have any surgeries and my knees are doing very well. Yes it takes work and yes YOU have to do it, so not for everyone, but I am very happy that dr. Chen takes such cautious approach since every surgery is a risk.

My son went to see Dr. Chen for a separated shoulder. Dr. Chen barely assessed his injury, didn't ask any questions, talked the entire time, and name dropped athletes he'd worked on. He gave my son no hope of recovery, refused the surgery that would give him relief, and sent him away with nothing. Basically a lot of hurry up and wait. You won't get better, but until you've been in pain a lot longer than you have now, we won't do anything. I expected better.

My appointment with Dr. Chen was a complete waste of my time and money. I had been suffering with knee pain for a few months so I decided to go see a doctor and wanted to get an MRI. Dr. Chen refused to order me an MRI, at most they would send me for an X-ray but also felt that wasn't necessary. He seemed rushed and could care less about what was wrong with my knee since he felt I didn't require surgery. His evaluation of my knee was quick. I spent more time being evaluated by his nurse who kept telling me all I had was arthritis. All they told me to do was treat myself with Advil every day to help with the pain and learn to live with it as it was just a part of getting old. The official diagnosis he gave on my chart was "runner's knee". After the appointment I tried physiotherapy for a month and my knee got 100x worse - to the point where I could hardly walk on it. I went to see a different sports medicine doctor who's been great and immediately ordered me an MRI and will help me get to the bottom of what's going on.

Chen and his team were excellent, they took the time to review my history and address my health concerns.

These people are amazing (Michelle and Brittany in particular) They don’t just care about money. They saved my sons life and worked with us when things were really rough. I owe them everything!