Griswold Home Care For Southwest Houston's Online Review Report Card

I was referred to them by da high way 6 location when I called I asked is this a home health care agency and she said yes and I googled home health care agencies that accepts united health care and they came up I called them and ms. Teresa then tells me da owner Mr. James will call me back when he called he said he can send me a provider he asks me to call my insurance which I did then my caseworker called me back 9/10/25 and said they said they will call her back and 9-16-25 I filed a complaint and my caseworker called me back saying that they never called her back then I called them back and a woman said da owner was out of town he got back 9/15/25 and 9/14/25 my apartment was broken into I think they had something to do with it da woman was like you got to pay out of pocket for provider services I had told them my address to I feel like they should a reached back out to us better. It say caregiver services to they send people to yo house to break in and steal when you are away from home they a say you got memory problems which a cause them to put you in a group home they have bad people there.

My family and I will forever be grateful for the incredible support Griswold has provided to us when we needed it the most. We had called other agencies and most of them were impersonal and so slow to provide help - Griswold immediately treated us like family, they were able to provide help within a day and have been available to help with anything we needed as my dad recovers. I specially want to mention the wonderful caregiver that’s worked with us Zipporah. She has become part of the family - she is caring, talented and thoughtful - she doesn’t just treat it as a job, you can tell she genuinely cares about the wellbeing and progress my dad is making as he recovers. She has been a God sent and we’ll forever be grateful for the care she has provided.

I used Griswold to transport my family member to and from physical therapy for several months as I work during the day. All of the staff at the office and the caregivers who came out to help Don were fantastic - Don has aphasia so had difficulty communicating but the caretakers were so patient. They helped him to get to and from the car to go to PT, helped him do his at- home assigned PT exercises, and made sure he had lunch. They even picked up the kitchen, swept the floors and delivered me messages from his physical therapist. Everyone of the caregivers made Don feel at home with them and when you are dealing with someone with physical limitations and communication difficulties - that is so important. I hope it will be awhile but I will be reaching out to them anytime he needs help.

Andria and Jessica have been so very helpful in setting up Charmaine as a caregiver for my son, Mark, who has ALS. Even when we had to request a change in preset dates, it was done with kindness and efficiency. We have been very pleased with the personal interaction and professionalism we have had with Griswold.

Griswold Home Care for Southwest Houston came to our rescue during an immediate time of need. My mother was recovering from a Horrible bout with Covid and broken tailbone. We needed someone we could Trust to take great care of her and provide us peace of mind knowing that she was in good hands. We met with Calla, who was so kind, making sure to explain everything in detail, answered all questions and made a safety evaluation of the home, giving suggestions to keep my mom safe during her care. Griswold sent an angel named Tykesha W. I held my breath the first day, and the rest of the week to follow. My mom is Very particular, and is not shy of voicing any dislikes. I didn't hear a word. I was so, so Happy! This put my mind at ease, and allowed me to manage her medications, doctors, OT, PT and nurse visits, and overall health effectively. Tykesha W. provided light cooking, cleaning, companionship, transportation and a daily log of all activities during the day, including sugar readings and food intake. She even helped with healthy meal planning. My family and I are so Very grateful to Griswold for sending Tykesha W. our way. Thank you, Tykesha W., for providing care with heart. That is RARE. You are amazing at what you do. We wished we could've kept you forever, but, we know that you are meant to be a Blessing to someone that needs you at this time. Thank you, Griswold Home Care-Southwest Houston for the great communication and super-quick responses to any inquiring /concerns while my mom was under your company's care. This is also Very rare. Kudos to you and Tykesha W! When we need care again, we will definitely give you a call!

Griswold Southwest takes excellent care of my mother and has been doing so for over 2 years now. Caretakers are professional , compassionate, and responsible, doing a very difficult job with grace. Janet is my mom's own particular angel. On the rare occasions when there are problems, the front office steps in, making sure a fill-in caretaker is available when needed, solving problems and helping to adjust and clearly communicate caretaker duties. Edit: I'm updating this review after 2 more years of great care. Caretakers Janet plus Toni in the office are my dream team.

They've been doing an excellent job taking care of my father. They are so easy to work with I recommend them.

Shout out to our super heroes – Silvia, Esther, Medinat, Elizabeth, and Janet…AND Patricia…thank you for your care, support and professionalism. Happy holidays and best wishes for the New Year.

Griswold has been absolutely fantastic and very pleased with the services and always responding quickly. The care givers have become part of the family --- a great thank you to the whole team. Also, a special thanks to Dee and Janet for everything. They have done a great job.

We have worked with Griswold for 5 or 6 years. . Taiye has been my husband’s caregiver for several of those years. He has Parkinson’s and is no longer able to care for himself. When she is with him, I know I don’t have to worry about anything. It’s obvious she cares about him as she cares for him. I have said many times, if there were a way to clone her the world would be a better place. She makes the journey we are going through right now so much easier.