Houston Ent & Allergy Clinic's Online Review Report Card

Organized, clean, well run, friendly and competent staff. Dr. McDonald is excellent. Appointments are on time.

DR. MAC DONALD IS AN EXCELKENT ENT. BEEN BY ENT FOR CLOSE TO 10 YEARS. WOULD RECOMMEND HER TO ANYONE.

Ladies are really pleasant. I get allergy shots but I wish I could do my own allergy shots like used to do.

My husband sees an ENT at the Southbelt location and is quality of care is good. The billing department is totally inept. In Jan 2026, my husband paid $171.67 to meet his Medicare deductible. Later we realized that another provider had caught his deductible and I started calling to get a credit on his credit card. I called on Feb 10, March 24, April 3, and April 28th. My last conversation with them, I was told by Marilyn, who was very nice and apologetic, said that the "girl" who handles credits hadn't gotten to it yet and doesn't know when she will. I was shocked to hear this response. My husband will be looking for another ENT that is not in this practice.

I had a very disappointing experience during my first visit with Dr. John Yoo. My appointment was scheduled for 10:45 AM, and I was still waiting at 11:30 AM with no clear update. When I asked about the delay, I was told it would be another 20 minutes due to the provider being backed up. However, I overheard staff mention that Dr. Yoo had not yet arrived at the office. Overall, there was a lack of communication and professionalism regarding scheduling and patient wait times

Dr John Yoo was very professional and the staff did awesome. Highly recommend this ENT place.

I chose Dr. McDonald largely because of her very positive reviews, and I now wish I had trusted my usual instinct to research more thoroughly before agreeing to surgery. This has been, without question, the worst medical procedure I have ever undergone. I left the experience feeling like the focus was more on moving quickly to surgery than on my long-term well-being. I later learned that Dr. McDonald has part ownership in the surgery center where the procedure was performed, which made me uncomfortable. Looking back, I feel sinus surgery was recommended too quickly and the seriousness of it was downplayed. We did not fully explore other medical treatment options first, and I was not adequately prepared for the possibility that surgery could make my symptoms worse rather than better. Unfortunately, that is exactly what happened. Since the surgery, my sinus issues have significantly worsened. I've had a sinus infection on and off for the past two months and have gone through three rounds of steroids and three different antibiotics with little to no relief. I am far worse now than I was before the procedure. On top of that, I have completely lost my sense of smell and taste and have been unable to smell or taste anything for over two months, which has had a significant impact on my quality of life. Follow-up care was also disappointing. Communication from the office, especially from the nursing staff, was inconsistent at best. Getting help or answers beyond routine matters often required repeated effort, and important concerns seemed to fall through the cracks. Eventually, I sought a second opinion from another doctor. He offered several treatment options that had never been discussed with me previously, many of which did not involve surgery or repeated oral steroids. It made me realize how limited my original care plan had been. I take some responsibility for trusting the positive reviews and moving forward when I should have slowed down and asked more questions. Still, patients depend on their physicians to clearly explain risks, take concerns seriously, and exhaust reasonable non-surgical treatments before recommending invasive procedures. I strongly encourage anyone considering sinus surgery to get more than one opinion, ask detailed questions, and make sure you fully understand all available options.

Dr McDonald was great! She didn’t just treat my ear infection she took time to identify the cause. I appreciate her taking time to answer all of my questions while being efficient. The staff was friendly and welcoming which was icing on the cake.

very unprofessional. Felt rushed since office was closing soon. Doctor did not review my cat scan results so I need to call back.

My last few visits I had a very short wait time.