Houston Methodist Hospital West's Online Review Report Card

I unfortunately had to use the Houston Methodist West Hospital emergency room this past weekend. From start to finish it was an amazing experience. I want to thank the Doctor, nurses, and all the support staff for taking incredible care of me. They all went the extra mile to make me feel well taken care of. They were extremely informative about every procedure and explained in detail what needed to be done next. The discharge was easy and timely. I hope, as would anyone, that I will never need those services again, but if I do, or anyone in my family does, this is where we will go. Thanks again HWMER.

Upon entering the emergency, you will be lucky if you're acknowledged right away. Then, when you are finally acknowledged, you will experience a long wait before anyone treats you.

Very friendly nurses who were attentive. Clean and safe hospital, they admitted me really quickly and took care of me until I was good to be discharged.

This place should be renamed K-MART ANIMAL CLINIC.  Over-crowded with non-emergency patients and this place can't say NO.  Turns out Covid had settled in my shoulder joint and muscles.  But they required me to sit in a straight-back chair for 6 hours!  My husband was not allowed to stay with me yet small children were allowed to run wild among the rooms and hallways.  Plenty of staff standing around playing grab ass and chatting.  I doubt a hospital Administrator has visited this facility in 2-3 years.  What a joke yet not a funny joke.  You can go to any "Dox in a Box" and get the same level of care in 1/4 the time.   Do not go to this ER unless you have zero insurance and will be content to clog the system for those in actual need.  If this ER is representative of the rest of this hospital, oh, God forbid!

Even thought the hospital nurses and staff was very good at the Birth center but dr. Stafford ruined everything.  Dr. Stafford behaved rudely, disrespectfully, unprofessionally, and most importantly, unethically. She deviated from the standard practices of the hospital and caused direct harm to me and my family by removing a newborn from her mother and actively acting against us leading my baby to be kept away for much longer than was necessary.  Make sure she is not your baby pediatrician!

Received a bill in November 2020. Called because I had questions and wanted to discuss before making payment. No one answered in billing so I left a message. No one returned my call. Received another bill a month later. Again I called billing and no one answered so I left another message. This went on for two or three more months with NO ONE calling me back. Left two messages on their FB page. No help. Then I received a letter stating my bill had gone to collections in March 2021 so of course I called again and they forwarded me to the Director, Jim Adams VM and I left him a message. Do you think he ever called back. How can I make a payment if I can't speak to someone about my bill?!! They had the nerve to send my bill to collections when I've been trying call them about it. THE WORST HOSPITAL EVER!!! Very ghetto. Do. Not. Go.

If you are not going to let family in to see the patients then you need to devise a better plan to keep family informed. My father is 89 and cannot hear. They would not let my mother in the first day, but then let her in the second. (because they thought he was being released, with 102 fever and double pneumonia) The third day wouldn't let her in. We called to complain, they  said ok she can come in. Fifth day wouldn't let her in. We can't get any information out of the nurses. One nurse told some aid "don't bother me when I'm at lunch" Fine, she needs to eat, but someone else should be in charge while she is at lunch. The portal is fine for test results, but does not tell us if dad is running fever and how high, what the treatment is, what the expected prognosis is. A Dr went by to see him and could not communicate with him because he cant hear. Several Dr's have been by we found out, but they do not call the family. Dad can't hear them to relay what was said, we can't call the room because HE CANNOT HEAR. The nurse and staff are poorly trained and lack compassion and motivation. Not the heroes they are portrayed to be. The inconsistency on visitation is maddening. We keep asking for a pulmonologist or other specialist, but no one listens.  His knee is swelling up but we were told by a staff person "that won't be covered by insurance because it is not what he came in for", told us "when we release him you can take him to an orthopedist" BUT HE CANT WALK NOW! It's medicare, they pretty much pay for whatever goes wrong with you. And if not let us deal with them, but have someone look at his knee!! Its a third world county in there equivalent to a hut in the jungle.

Watch the Billing !!!! I was told at registration (on 2 separate occasions), that my insurance covered the service(s). Was ASSURED EMPHATICALLY ! Guess what ?????? it was not ! then got a big bill. So buyer BEWARE !! They seem to entice you to get the service by stating is "covered"...then you  find out.. DO NOT BELIEVE THE BILLING/REGISTRATION DEPT !!!!!!!. They are in it for the money..ONLY! Maybe they work on commision ??

The waiting area staff is quite rude. They didn't let me play tho piano. But i guess the doctors and nurses where good they tended to my sick uncle and made his stay pretty good.

Dr. Khan and Dr. Desikan were both excellent in keeping me informed of my condition while at this facility. There were also some standout nurses on the 5th floor East Building who were absolutely amazing and I definitely want to mention them by name; Brittany, Cheryl, Geraldine (Gerri), Otilia and Consuela. These ladies were outstanding! The facility was very clean and day shift nurses exceeded my expectations. Some of the nurses in the Cath OR were equally pleasant. Richard had a very pleasant personality. The night shift nurses from 5th floor East Building were absolutely horrible and I must equally mention them by name. Gio, had no sense of bedside manner and often entered the room as if he didn't want to be there. I had a heart catheter 12hrs prior to meeting him and alerted him due to chest pains/discomforts and the guy looked at me as if I was making the whole thing up. He then attempted to take blood from my IV to send to the lab for testing as I previously had elevated troponin levels and he was unable to get the blood from the IV. I told him it was ok to stick me in a another place to get the blood sample but he refused and continued to draw from the IV even though it was very slow filling the tubes. He then told me there was a chance the blood samples wouldn't be sufficient because it took too long to fill the tubes. I was baffled as to why he didn't stick me in a different vein like Brittany did. Instead he maneuvered the IV continuously causing discomfort and irritation. Unfortunately he was my night shift nurse 2 consecutive nights and I got the same treatment both nights. I work on a corneal transplant team and I train medical students so I'm very big on patient care as this is one of my personal pet peeves and I hate to negate good compliments with complaints. I part of a transplant team and couldn't imagine treating patients the way the night shift treated me. Overall my stay was pleasant as the day shift excelled enough to overshadow the bad experience of the night shift.