Houston Methodist Hospital West's Online Review Report Card

I unfortunately had to use the Houston Methodist West Hospital emergency room this past weekend. From start to finish it was an amazing experience. I want to thank the Doctor, nurses, and all the support staff for taking incredible care of me. They all went the extra mile to make me feel well taken care of. They were extremely informative about every procedure and explained in detail what needed to be done next. The discharge was easy and timely. I hope, as would anyone, that I will never need those services again, but if I do, or anyone in my family does, this is where we will go. Thanks again HWMER.

Upon entering the emergency, you will be lucky if you're acknowledged right away. Then, when you are finally acknowledged, you will experience a long wait before anyone treats you.

Very friendly nurses who were attentive. Clean and safe hospital, they admitted me really quickly and took care of me until I was good to be discharged.

This place should be renamed K-MART ANIMAL CLINIC.  Over-crowded with non-emergency patients and this place can't say NO.  Turns out Covid had settled in my shoulder joint and muscles.  But they required me to sit in a straight-back chair for 6 hours!  My husband was not allowed to stay with me yet small children were allowed to run wild among the rooms and hallways.  Plenty of staff standing around playing grab ass and chatting.  I doubt a hospital Administrator has visited this facility in 2-3 years.  What a joke yet not a funny joke.  You can go to any "Dox in a Box" and get the same level of care in 1/4 the time.   Do not go to this ER unless you have zero insurance and will be content to clog the system for those in actual need.  If this ER is representative of the rest of this hospital, oh, God forbid!

Even thought the hospital nurses and staff was very good at the Birth center but dr. Stafford ruined everything.  Dr. Stafford behaved rudely, disrespectfully, unprofessionally, and most importantly, unethically. She deviated from the standard practices of the hospital and caused direct harm to me and my family by removing a newborn from her mother and actively acting against us leading my baby to be kept away for much longer than was necessary.  Make sure she is not your baby pediatrician!

Received a bill in November 2020. Called because I had questions and wanted to discuss before making payment. No one answered in billing so I left a message. No one returned my call. Received another bill a month later. Again I called billing and no one answered so I left another message. This went on for two or three more months with NO ONE calling me back. Left two messages on their FB page. No help. Then I received a letter stating my bill had gone to collections in March 2021 so of course I called again and they forwarded me to the Director, Jim Adams VM and I left him a message. Do you think he ever called back. How can I make a payment if I can't speak to someone about my bill?!! They had the nerve to send my bill to collections when I've been trying call them about it. THE WORST HOSPITAL EVER!!! Very ghetto. Do. Not. Go.

If you are not going to let family in to see the patients then you need to devise a better plan to keep family informed. My father is 89 and cannot hear. They would not let my mother in the first day, but then let her in the second. (because they thought he was being released, with 102 fever and double pneumonia) The third day wouldn't let her in. We called to complain, they  said ok she can come in. Fifth day wouldn't let her in. We can't get any information out of the nurses. One nurse told some aid "don't bother me when I'm at lunch" Fine, she needs to eat, but someone else should be in charge while she is at lunch. The portal is fine for test results, but does not tell us if dad is running fever and how high, what the treatment is, what the expected prognosis is. A Dr went by to see him and could not communicate with him because he cant hear. Several Dr's have been by we found out, but they do not call the family. Dad can't hear them to relay what was said, we can't call the room because HE CANNOT HEAR. The nurse and staff are poorly trained and lack compassion and motivation. Not the heroes they are portrayed to be. The inconsistency on visitation is maddening. We keep asking for a pulmonologist or other specialist, but no one listens.  His knee is swelling up but we were told by a staff person "that won't be covered by insurance because it is not what he came in for", told us "when we release him you can take him to an orthopedist" BUT HE CANT WALK NOW! It's medicare, they pretty much pay for whatever goes wrong with you. And if not let us deal with them, but have someone look at his knee!! Its a third world county in there equivalent to a hut in the jungle.

Watch the Billing !!!! I was told at registration (on 2 separate occasions), that my insurance covered the service(s). Was ASSURED EMPHATICALLY ! Guess what ?????? it was not ! then got a big bill. So buyer BEWARE !! They seem to entice you to get the service by stating is "covered"...then you  find out.. DO NOT BELIEVE THE BILLING/REGISTRATION DEPT !!!!!!!. They are in it for the money..ONLY! Maybe they work on commision ??

The waiting area staff is quite rude. They didn't let me play tho piano. But i guess the doctors and nurses where good they tended to my sick uncle and made his stay pretty good.

Dr. Khan and Dr. Desikan were both excellent in keeping me informed of my condition while at this facility. There were also some standout nurses on the 5th floor East Building who were absolutely amazing and I definitely want to mention them by name; Brittany, Cheryl, Geraldine (Gerri), Otilia and Consuela. These ladies were outstanding! The facility was very clean and day shift nurses exceeded my expectations. Some of the nurses in the Cath OR were equally pleasant. Richard had a very pleasant personality. The night shift nurses from 5th floor East Building were absolutely horrible and I must equally mention them by name. Gio, had no sense of bedside manner and often entered the room as if he didn't want to be there. I had a heart catheter 12hrs prior to meeting him and alerted him due to chest pains/discomforts and the guy looked at me as if I was making the whole thing up. He then attempted to take blood from my IV to send to the lab for testing as I previously had elevated troponin levels and he was unable to get the blood from the IV. I told him it was ok to stick me in a another place to get the blood sample but he refused and continued to draw from the IV even though it was very slow filling the tubes. He then told me there was a chance the blood samples wouldn't be sufficient because it took too long to fill the tubes. I was baffled as to why he didn't stick me in a different vein like Brittany did. Instead he maneuvered the IV continuously causing discomfort and irritation. Unfortunately he was my night shift nurse 2 consecutive nights and I got the same treatment both nights. I work on a corneal transplant team and I train medical students so I'm very big on patient care as this is one of my personal pet peeves and I hate to negate good compliments with complaints. I part of a transplant team and couldn't imagine treating patients the way the night shift treated me. Overall my stay was pleasant as the day shift excelled enough to overshadow the bad experience of the night shift.

Do not EVER go to his emergency room. Do not ever go here for any kind of mental health issues as well. They will leave you in a room for days on end with barely any care.  They have no mental health doctors on site so they use Skype. So unprofessional and strange. Having to see  family member  go through this was horrible.  There are some very rude doctors and nurses as well. SomeGood ones but some not so good ones.

absolutely pathetic organization ranging from care to billingthey totally messed up my billing and keep billing me even though I have settled all balances.Now a collection agency is involved and they have screwed up my creditAvoid at all cost - go the Memorial Hermann!!!! (or the local vet)

staff totally disregarded my feelings when putting my mother on hospice they did not even add me to the list of care givers or family when they made the plan out for her to be on hospice

STAY AWAY!!!  If you expect any level of communication and competency in patient/family relations and ANY opportunity to talk with your loved one's doctor or nurse after their surgical procedure, this is not the place for you!!  After a procedure under anesthesia the nurse could not even find me in the recovery room. My husband was shown over 10 other patients by the nurse, who could not find me and did not seem to care. He had no chance to get post procedure instructions or any interaction with the doctor or anyone familiar with my case. Some Nice/ competent nurses but the risk is too high to go here.   Too many opportunities for something up ho really wrong. Also no follow up call to check on me as is in the hospital' written info given to me.

I have been in the Emergency Room for FOUR DAYS NOW waiting on a bed at another hospital. This isn't my first time coming to this Methodist. I gave birth to my daughter here, and that floor was OK. The ER here is AWFUL. Everyone here is beyond slow with getting medications (if you're lucky enough to get them), I didn't even receive lunch today until I put in an order (I was taking a nap-i was disturbed often) and then they call my lunch dinner. Also, my second day here one of the nurses named 'Yogi' threw out my medication!!! It was by accident but one of those is $30 a piece and she NEVER apologized, in fact she denies it. I want to make sure she gets a very bad review bc you shouldn't be a nurse working in an ER with such unprofessionalism. The nurses are not all on the same page. One nurse says you can have this, the other one says you can't. I got my clothes taken away from me, my shoes, makeup....everything. They literally took the clothes off my back and the shoes off my feet and left me in this hospital gown that barely covers anything. Then while I was off in the restroom I had my makeup hat I managed to hide kept somewhere I thought was safe. Well, one of the nurses came in and stole it from me and lord knows where it is now. EYES ARE ALWAYS ON YOU HERE. There is a camera in my room and a man that works here sitting RIGHT next to my room-the only thing blocking us is glass. He would have 100% visual access to my room if I didn't have my curtains put up a certain way. This individual can intercept all of my personal conversations and here and here every little peep. One good word I have for this ER is DISTURBING. To say the very least. And it wasn't until day three at night time they gave me my correct medication. The were replacing one of my meds with one of theirs at the dose they wanted me to be on, not what I was prescribed. I am so so disappointed in this hospital, the staff, the uncleanliness (my blankets or sheets haven't been changed since I've been here and my laundry basket is more than full from towels). Oh - and the cold shower. This ER is FREEZING then they want to stick poor people in a freezing shower. Smh. I could go on and on about how messed up this place is run. Rude nurses (except one or two-Ceci was nice and I don't know the other ones name). I had to call the actual hospital while I was in the hospital on DAY 2 to file a complaint on the nurse YOGI who threw away my medication (then denied it of course), and the man who came down (I believe his name is Paul and the woman he was with who looked like she was in the twilight zone on a whole other level)...he literally told me "She didn't throw away your medication". This man was not in my room, and he doesn't want a lawsuit or anything else. IF YOU CAN HELP IT DO NOT COME TO THIS HOSPITAL!!!! I feel like I'm in an episode of American Horror Story Asylum....I want OUT NOW. The people who run this place are legally forcing me to stay against my will after I checked myself in. All I can do is pray.

We have spent our fair share of time in emergency rooms with my father who has Stage 4 Melanoma and advanced Heart Disease and Heart Failure, and this has been the best emergency care we have received.  We were back in the room within minutes of arriving and all blood work, chest XRays and doctors had been to see him before we had anyone come for any payment or admin!  The rooms are clean, quiet and everyone has been amazing.  Glad to have such good care here in Katy.

I have had to use the ER several times for myself and family members at this hospital, plus my mom was there for a month being diagnosed and treated for cancer, CHF and other things.All of us, all of us were treated above and beyond anything we imagined, treated with respect, caring, patience, knowledge, spoken to like adults, kept up to date with everything going on, clear answers to all our questions, concern for how we were feeling and what was being done.Highly recommend!

They are murderers! They killed my father due to negligence and lack of urgency in the ER and ICU! My father would be alive if we had not taken him here! DO NOT USE THESE KILLERS FOR ANY REASON! They are heartless and careless with the care they provide and literally were cracking jokes as we watched my father die! They will pay for this and god willing we will save someone else's father from the same fate because nothing can ever bring mine back! They are killers!

I would give them 0 stars.  I noticed several other entries regarding the emergency room and I have had the same experience.  The nurses see ok but the ER doctor is an uncaring monster.  She doesn't listen, she pre-judges the minute you come in.  My back seized up and she said it was muscle strain, didn't even bother to do an x-ray.  Turns out I had a herniated disc.  I waited another 2 months to see my primary care who freaked out.  "why didn't they take an x-ray?" he asked.  I don't know because the doctor is lazy?  Do not go to this hospital.  Worst ever.

I had a very unpleasant experience at this hospital with the nurse practitioner (Katherine Martinez). All other staff was very polite and friendly. I cannot reiterate this enough. I went in late one night to the ER. Everyone else besides this particular nurse practitioner was nice and treated me with respect and dignity. I was in excruciating pain due to a bladder infection. I did not have a long wait, since there were no others waiting in the ER. Once she comes in to my room, she asks me a series of questions, instructs a nurse to start an IV, and then later before discharging me, writes a prescription. When leaving the hospital, I fill the prescriptions and take them accordingly. The next night, I still did not feel any better and went back to Methodist. The same practitioner (Katherine M) was on duty, and did not do anything differently from the previous night. I explained how much pain I was in, but she tells me that I am not in pain, as I was sitting up watching TV and not bent over, as I should be since I claimed to be in such excruciating pain. She offered to give me Morphine (even though my armband clearly instructed that I am not to be given narcotics!), and I politely told her I cannot be given narcotics, which I am deathly allergic to. My young nurse (Nicole who was very polite, helpful and rational) called her on the cell phone while in my room, and I could hear the nurse practitioner (Katherine M) screaming thru the phone, saying "What...does...she...want?!, WHAT DOES SHE WANT??" She was referring to me, the patient. This woman (Katherine M) does not need to be employed as a nurse (or as any other professional) at any hospital. She is not professional at all, lacks patience, non-understanding and not very respectful, saying "this is NOT Burger King, so you CANNOT have it your way". Being a patient at a hospital, it was not necessary to mention Burger King in reference to my health/ treatment. I had no intentions of "having it [my] way", but would have liked to be treated with respect and dignity as the other staff (including my RN Nicole) treated me with. Bottom line is I will NOT go to this hospital for care anymore, because of this particular nurse practitioner who works late night shift. This bish (Katherine Martinez) reminds me of that psycho nurse Annie in the movie "Misery". She even admitted that she was frustrated and another nurse informed me that she may be going thru some stuff at home. I'm sorry but that's not my problem nor the problem of any other patients. She seriously needs a reality check and the BoN needs to strongly consider revoking her license. She has absolutely no bedside manner. Katherine Martinez needs to leave her personal problems at home!