Houston Methodist Hospital West's Online Review Report Card Is this you? Claim your profile

I unfortunately had to use the Houston Methodist West Hospital emergency room this past weekend. From start to finish it was an amazing experience. I want to thank the Doctor, nurses, and all the support staff for taking incredible care of me. They all went the extra mile to make me feel well taken care of. They were extremely informative about every procedure and explained in detail what needed to be done next. The discharge was easy and timely. I hope, as would anyone, that I will never need those services again, but if I do, or anyone in my family does, this is where we will go. Thanks again HWMER.

We have spent our fair share of time in emergency rooms with my father who has Stage 4 Melanoma and advanced Heart Disease and Heart Failure, and this has been the best emergency care we have received.  We were back in the room within minutes of arriving and all blood work, chest XRays and doctors had been to see him before we had anyone come for any payment or admin!  The rooms are clean, quiet and everyone has been amazing.  Glad to have such good care here in Katy.

I have had to use the ER several times for myself and family members at this hospital, plus my mom was there for a month being diagnosed and treated for cancer, CHF and other things.All of us, all of us were treated above and beyond anything we imagined, treated with respect, caring, patience, knowledge, spoken to like adults, kept up to date with everything going on, clear answers to all our questions, concern for how we were feeling and what was being done.Highly recommend!

I can't say enough good things about the care I received at this hospital.  I had been sick and getting progressively worse for several days.  I tried on 2 different occasions to go to Hermann Memorial near my home, both times the wait was going to be hours.  My Dr. finally recommended this hospital and against my better judgement I drove myself.  The emergency dept got me right in.  The ER doctor could have been a bit more pleasant but the nurses were great.  It was determined that I had pancreatitis.  They admitted me and even gave me a "suite" usually reserved for VIP's.  The care I received in the 24 hours I spent there couldn't have been any better, despite unpleasant blood draws and the only thing they could give me to sleep was morphine (that's not exactly great sleep LOL).  Not sure I would have gone this route had I know they were not in my insurance network because I wound up paying a huge bill but the care I received could not have been better.

I LOVED this hospital and would recommend it to everyone I know! The location is great and the hospital is very clean. They have up-to-date equipment which I believe makes a difference. Also, everyone there was so friendly and competent. I had a baby there and I couldn't have asked for a better experience- especially for my 1st baby! The nurses informed me of everything that was going on and they let me keep my son in the room with me the entire stay which was very important to me. The nurses in the L&D were terrific and made me feel at home. During my pregnancy I was admitted to Methodist West twice for dehydration and both stays were great! The ER nurses and the 6th floor nurses were caring and prompt. I've also had friends that have had to go to Methodist West for various reasons and have been in the Cardiac Catheterization Lab and the 6th floor and they have had only good things to say about their experiences.

Took my dad to the ER three times over the last 10 days. The wait times were 15 minutes, 1 minute and 4 minutes respectively. Registration was fast. The only negative about registration is that the information keyed in at the front desk is pretty much ignored by the nursing staff. They ask for everything again. History. Meds. Pain level. Current symptoms. One nurse said the computer systems were not tied together.The nursing staff was for the most part very professional. There were two exceptions. But there always are. We were admitted on one occasion through the ER and that was quick and painless. No additional paperwork. There was a lack of communication with the surgeon, who was supposed to meet with us and explain the options. That didn't happen until moments before the surgery the next morning. This is my dad's go to hospital and for good reason.

Dr. Khan and Dr. Desikan were both excellent in keeping me informed of my condition while at this facility. There were also some standout nurses on the 5th floor East Building who were absolutely amazing and I definitely want to mention them by name; Brittany, Cheryl, Geraldine (Gerri), Otilia and Consuela. These ladies were outstanding! The facility was very clean and day shift nurses exceeded my expectations. Some of the nurses in the Cath OR were equally pleasant. Richard had a very pleasant personality. The night shift nurses from 5th floor East Building were absolutely horrible and I must equally mention them by name. Gio, had no sense of bedside manner and often entered the room as if he didn't want to be there. I had a heart catheter 12hrs prior to meeting him and alerted him due to chest pains/discomforts and the guy looked at me as if I was making the whole thing up. He then attempted to take blood from my IV to send to the lab for testing as I previously had elevated troponin levels and he was unable to get the blood from the IV. I told him it was ok to stick me in a another place to get the blood sample but he refused and continued to draw from the IV even though it was very slow filling the tubes. He then told me there was a chance the blood samples wouldn't be sufficient because it took too long to fill the tubes. I was baffled as to why he didn't stick me in a different vein like Brittany did. Instead he maneuvered the IV continuously causing discomfort and irritation. Unfortunately he was my night shift nurse 2 consecutive nights and I got the same treatment both nights. I work on a corneal transplant team and I train medical students so I'm very big on patient care as this is one of my personal pet peeves and I hate to negate good compliments with complaints. I part of a transplant team and couldn't imagine treating patients the way the night shift treated me. Overall my stay was pleasant as the day shift excelled enough to overshadow the bad experience of the night shift.

Very friendly nurses who were attentive. Clean and safe hospital, they admitted me really quickly and took care of me until I was good to be discharged.

The waiting area staff is quite rude. They didn't let me play tho piano. But i guess the doctors and nurses where good they tended to my sick uncle and made his stay pretty good.

Even thought the hospital nurses and staff was very good at the Birth center but dr. Stafford ruined everything.  Dr. Stafford behaved rudely, disrespectfully, unprofessionally, and most importantly, unethically. She deviated from the standard practices of the hospital and caused direct harm to me and my family by removing a newborn from her mother and actively acting against us leading my baby to be kept away for much longer than was necessary.  Make sure she is not your baby pediatrician!